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"Stayed here during Covid and hurricane delta. Nice staff, but mediocre food. Buffet was closed. No activities at this resort (so kinda boring) I don’t like how they use the same elevator for guests and employees. We had to shared the same elevator as employees collecting garbage (unpleasant smell) ..."…""Stayed here during Covid and hurricane delta. Nice staff, but mediocre food. Buffet was closed. No activities at this resort (so kinda boring) I don’t like how they use the same elevator for guests and employees. We had to shared the same elevator as employees collecting garbage (unpleasant smell) ..."WWW…"

Reviewed on Jan 17, 2021

"We had a short trip and would recommend this hotel. The food, rooms, amenities all worked well for us and the staff were wonderful. We would stay here again."…""We had a short trip and would recommend this hotel. The food, rooms, amenities all worked well for us and the staff were wonderful. We would stay here again."WWW…"

Reviewed on Jan 18, 2021

"Love this place so much! Food, staff and property were top notch!"…""Love this place so much! Food, staff and property were top notch!"WWW…"

Reviewed on Jan 18, 2021

"Great place all good vibes, u can relax or party honestly it’s your choice"…""Great place all good vibes, u can relax or party honestly it’s your choice"WWW…"

Reviewed on Jan 19, 2021

"I love the food, the view and the activities. People were so kind to us during the trip. I would recommend it 👋"…""I love the food, the view and the activities. People were so kind to us during the trip. I would recommend it 👋"WWW…"

Reviewed on Jan 19, 2021

"Nice hotel, employees were very friendly, we loved everything there."…""Nice hotel, employees were very friendly, we loved everything there."WWW…"

Reviewed on Jan 17, 2021

"Beautiful property and very clean and welcoming! The food was excellent and the pools are beautifully overlooking the gorgeous beach"…""Beautiful property and very clean and welcoming! The food was excellent and the pools are beautifully overlooking the gorgeous beach"WWW…"

Reviewed on Jan 19, 2021

"The Breakfast Waiter Staff at Deck 74 was awesome, Santiago and Martin, they were very proactive, polite, and professional every morning, our last day was very special, they made it memorable. Room service was great too! The jacuzzi experience could have been better, drinks aren’t allowed near the ..."…""The Breakfast Waiter Staff at Deck 74 was awesome, Santiago and Martin, they were very proactive, polite, and professional every morning, our last day was very special, they made it memorable. Room service was great too! The jacuzzi experience could have been better, drinks aren’t allowed near the ..."WWW…"

Reviewed on Jan 19, 2021

"Just everything was amazing. It was a great first experience for us!!❤️👍"…""Just everything was amazing. It was a great first experience for us!!❤️👍"WWW…"

Reviewed on Jan 19, 2021

"Vacationed to Cancun for my girlfriends birthday. Staff and property conditions were above par. Food in the all inclusive restaurants... delicious. All the restaurants we visited were a treat. The massages on the beach were amazing! Perla and Vicki were the best! We recommend using Scuba Caribe for ..."…""Vacationed to Cancun for my girlfriends birthday. Staff and property conditions were above par. Food in the all inclusive restaurants... delicious. All the restaurants we visited were a treat. The massages on the beach were amazing! Perla and Vicki were the best! We recommend using Scuba Caribe for ..."WWW…"

Reviewed on Jan 18, 2021

"Spotless the staff was great and very friendly. Had a great variety of food. The drinks strong with top shelf options. Room clean and spacious."…""Spotless the staff was great and very friendly. Had a great variety of food. The drinks strong with top shelf options. Room clean and spacious."WWW…"

Reviewed on Jan 18, 2021

"Great hotel, despite the circumstances of covid! Only poor thing was the amenities, which I couldn’t use because of Covid! Appreciated the free shuttles rides to the airport though"…""Great hotel, despite the circumstances of covid! Only poor thing was the amenities, which I couldn’t use because of Covid! Appreciated the free shuttles rides to the airport though"WWW…"

Reviewed on Jan 16, 2021

"The resort is beautiful, new, clean, and modern. The staffs at the resort is amazing and super friendly. The only cons is that the food is just ok and quite limited. The buffet restaurant is close at night time and only a la carte restaurants are open. There are three a la carte restaurants and one ..."…""The resort is beautiful, new, clean, and modern. The staffs at the resort is amazing and super friendly. The only cons is that the food is just ok and quite limited. The buffet restaurant is close at night time and only a la carte restaurants are open. There are three a la carte restaurants and one ..."WWW…"

Reviewed on Jan 19, 2021

"The location was great. The staff was great. Food & drinks were great. The only thing is that it was my wife's 50th birthday and had left instruction of this. Nothing was offered nor given for the event, no flower or Champaign in the room or special note. That was disappointing given that we had ..."…""The location was great. The staff was great. Food & drinks were great. The only thing is that it was my wife's 50th birthday and had left instruction of this. Nothing was offered nor given for the event, no flower or Champaign in the room or special note. That was disappointing given that we had ..."WWW…"

Reviewed on Jan 11, 2021

"The property is very nice and clean. They took COVID precautions very seriously. The staff is very nice and attentive. The only negative about the property was the food wasn’t the greatest and the group that forced us into a sales pitch without informing us of what we were doing."…""The property is very nice and clean. They took COVID precautions very seriously. The staff is very nice and attentive. The only negative about the property was the food wasn’t the greatest and the group that forced us into a sales pitch without informing us of what we were doing."WWW…"

Reviewed on Jan 17, 2021

"Great place, will be back soon. Stayed at the club house. Amazing views of the hotel zone. Incredible!"…""Great place, will be back soon. Stayed at the club house. Amazing views of the hotel zone. Incredible!"WWW…"

Reviewed on Jan 15, 2021

"Pros: - Value for the money - One of the best beach in the area and very clean - Location is perfect and walkable to all the night clubs restaurants and there is a big shopping mall nearby with a really good food court on the top floor - Overall nice amenities and pool are - Breakfast buffet was ..."…""Pros: - Value for the money - One of the best beach in the area and very clean - Location is perfect and walkable to all the night clubs restaurants and there is a big shopping mall nearby with a really good food court on the top floor - Overall nice amenities and pool are - Breakfast buffet was ..."WWW…"

Reviewed on Jan 19, 2021

"It was our first time in Cancun, and at this hotel and we had a blast. Our kids enjoy every minute of our vacation. The staff was great, very friendly and attentive to all our need. Javier and Mitchell were great at breakfast and dinner! very attentive to our needs. Over all it is a great place to ..."…""It was our first time in Cancun, and at this hotel and we had a blast. Our kids enjoy every minute of our vacation. The staff was great, very friendly and attentive to all our need. Javier and Mitchell were great at breakfast and dinner! very attentive to our needs. Over all it is a great place to ..."WWW…"

Reviewed on Jan 12, 2021

"The property location is beautiful and staff is friendly. I took my two kids 14 and 1 on vacation and the property is kid friendly, but the downside is they don’t allow kids under 12 into restaurants besides the buffet. They do offer sitters if you’d like to go to the restaurants but I didn’t want ..."…""The property location is beautiful and staff is friendly. I took my two kids 14 and 1 on vacation and the property is kid friendly, but the downside is they don’t allow kids under 12 into restaurants besides the buffet. They do offer sitters if you’d like to go to the restaurants but I didn’t want ..."WWW…"

Reviewed on Jan 19, 2021

"My stay at Krystal Grand Cancun was phenomenal. The facility was very clean & they took every precaution to ensure everything was sanitized and safe. If you’re staying I would highly recommend the Altitude corner suites. One of the best rooms I’ve ever stayed in with great views."…""My stay at Krystal Grand Cancun was phenomenal. The facility was very clean & they took every precaution to ensure everything was sanitized and safe. If you’re staying I would highly recommend the Altitude corner suites. One of the best rooms I’ve ever stayed in with great views."WWW…"

Reviewed on Jan 15, 2021