Find 5 Star Hotels in Cancun from ￥20,856

"The hotel has a lot of potential but unfortunately it managed poorly. The good: clean, amazing and polite staff, close to the airport, parking. The spa is really nice and good The bad (long list) Food - items are marked incorrectly in terms of allergies(for example, lasagna with cheese marked as vegan). Pool - there are a few large pools but not enough chairs. Many people wake up at 6am to reserve a chair Pool - there is a big pool but half of it is closed and there are inflatables but you need to make a reservation to use it. When I was there, there was no availability even though I tried every day. Also the pool is so big, it is not clear why there is only one inflatable. Pool - it is all inclusive but there are no toys such as balls or anything else for the kids to play with Restaurants - there are multiple restaurants in the hotel which are part of the all inclusive. You need to make a reservation to dine in. There was no availability for any of them during my one week stay. So the restaurants exist but unusable Activities - there was a really short list of activities (especially for kids or teenagers). The expectation was that you will drop off your kids at the kids center but it was more for toddlers. Overall, there is a lot of potential to provide nice activities but none was available. I would not return to AVA. "

"Staff are all great. Good as can be. The daily breakfast was amazing. Our shower door would not close completely. The bathroom faucet also did not function well. The food overall was really well done. Overall a good experience though. "