The excellence resort is a great place for family gathering or couples get a aways. The service from
Top to bottom was great. The staff were super friendly & worked very hard to keep everyone happy. I would definitely go back.
Christian
2025 年 7 月に 5 泊滞在
10/10 (非常に良い)
Kathy
カップルで旅行, グループ旅行
2025 年 7 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel, clean, pleasant hard working employees. Food was great. I love the Martini bar. No fault of hotel but seaweed/sargassam is horrible but the pools make up for lack
of swimmable beach. I love the lazy float pool. One recommendation in the room is to place a strip (maybe a glow strip for night time) on the bedroom step down.
Kathy
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Allison、Broussard
家族旅行
2025 年 7 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful staff and stay. Would recommend and would stay again.
Allison
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Walter
カップルで旅行
2025 年 7 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hospitality. Very clean. Great rooms and views. Plenty of clean bathrooms. Lots of options for entertainment!
Walter
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Natasha
カップルで旅行
2025 年 7 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful resort with many amenities, super comfortable room, amazing staff and enough entertainment to keep you just the Right amount of busy
Natasha
2025 年 5 月に 5 泊滞在
10/10 (非常に良い)
Krishna
カップルで旅行
2025 年 7 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
beautiful, excellent service, and diverse dining options
Krishna
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Leo、West Chester
カップルで旅行
2025 年 7 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very nice resort. staff and all great
Leo
2025 年 7 月に 7 泊滞在
10/10 (非常に良い)
Miguel Angel
2025 年 7 月 24 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Exelent in eveything
Miguel Angel
2025 年 7 月に 4 泊滞在
6/10 (普通)
angelica
カップルで旅行
2025 年 7 月 23 日
良かった点 : 清潔度
気になった点 : 設備とサービス、施設のコンディションと設備
Not it. Third time in Cancun and The Excellence was everything but Excellent. I suggest if your under the age of 65 to stay elsewhere.
angelica
2025 年 7 月に 5 泊滞在
6/10 (普通)
John
家族旅行, グループ旅行
2025 年 7 月 23 日
良かった点 : 清潔度、施設のコンディションと設備
Excellence is a beautiful property. However, this property is VERY laid back and down right quiet like a library. I visited with a group of 6 (middle age professionals in their 50’s) and when we laughed while having a good time, I felt like we were a disturbing the library. The environment is definitely for those who want a low key energy and activity during the daytime. The DJ experience and daily volleyball games were the highlights of the visit. There was also a daily poker game. The food was ok and is always subjective to personal taste and preference. But nearly all the cooked to order food we received was cold!!! The Grille is a steakhouse and the steaks were even served lukewarm. I ordered medium-well and it was cooked well done. The waiter offered to fix it, but I declined because it was so late and we had already waited for so long. They fixed me a new meal anyway and the steak was prepared as originally requested. I really appreciated this effort to go the extra mile. It was delicious!! I wish this kinda effort was put forth the first time throughout the resort. If you’re looking for a laidback resort, in a remote area, this is for you! If you’d like more excitement and activities, and may want to venture off the resort, this will not satisfy your appetite.
John
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Patrick
2025 年 7 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing
Patrick
2025 年 7 月に 4 泊滞在
4/10 (不満)
Karl
カップルで旅行, グループ旅行
2025 年 7 月 23 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
The property was beautiful, we loved the lazy pool. The food was mediocre, most of our meals were not warm and the food wasn’t good. 60 percent of the staff wasn’t friendly. This resort is made for honeymooners and older adults. We found the resort to be very boring. Young and middle aged people beware. Also the seaweed smell was strong and unpleasant at times. I wouldn’t visit again.
Karl
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Cassandra
グループ旅行
2025 年 7 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a beautiful property and the staff were absolutely amazing and so friendly. The pool was my favorite part and we had such a beautiful view of it from our room. We went during sargassum season so the beaches weren’t usable and there was a strong bay smell on some days but the rest of the resort was so beautiful you didn’t even need the beach! I would definitely come back.
Cassandra
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
jeff
家族旅行
2025 年 7 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was nice
jeff
2025 年 7 月に 7 泊滞在
10/10 (非常に良い)
Jason
グループ旅行
2025 年 7 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property and staff. Very relaxing resort with amazing food options.
Jason
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Gail
カップルで旅行
2025 年 7 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Just loved it
Gail
2025 年 7 月に 5 泊滞在
10/10 (非常に良い)
Blanca
カップルで旅行
2025 年 7 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff and resort was amazing
Blanca
2025 年 7 月に 5 泊滞在
10/10 (非常に良い)
Rochelle Rene
2025 年 7 月 20 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is my first time to this property, but I'm not new to the Excellence brand. Theu did not disappoint. I got 5 star treatment everyday. I didn't even have to leave the pool to have lunch - it was delivered. I didn't clean my own sunglasses. I had 6 towels on a bali bed for one person. Living the dream!
Rochelle Rene
2025 年 5 月に 7 泊滞在
8/10 (良い)
Charles Leroy
カップルで旅行
2025 年 7 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall a very nice resort. Staff is very friendly and we had a couple that really stood out to us. The app is really helpful in knowing everything going on and when.
Charles Leroy
2025 年 7 月に 7 泊滞在
10/10 (非常に良い)
Christine
家族旅行
2025 年 7 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellence Riviera Cancun is a spectacular property! Beautiful rooms, activities are tons of fun, swim up bar definite must! The restaurants are far better than any other resort I’ve been to in the area. No need to make reservations, you aren’t limited on what you can order on the menus. Chez Isabella, French-top notch food and service! The Grill, steakhouse, Lobster House-grilled lobster is wonderful. Make sure to catch Agave when they serve their special very authentic menu for the week-I think it’s on Wednesdays. Off the hook! Big shout out to Pablo at the Terrace Bar-he made our stay extra fun! If you’re going in the summer-the seaweed problem is gross! Excellence is one of the few resorts that keeps their beach clean but the smell and murkiness of the water due to the overgrowth of seaweed-no one really uses the beach in the summer. This is a problem all over riviera Maya coast in the summer, except for Isla Mujares.
Excellence Riviera Cancún is a superb resort!!
Christine
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Bernadette
2025 年 7 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful resort with excellent dining options, excellence exemplified!
Bernadette
2025 年 6 月に 4 泊滞在
10/10 (非常に良い)
Bonnie L
カップルで旅行
2025 年 7 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a beautiful resort! The service and food are amazing and it was definitely hard to say goodbye!
Bonnie L
2025 年 7 月に 7 泊滞在
6/10 (普通)
Mikyla
カップルで旅行
2025 年 7 月 17 日
良かった点 : 清潔度
Extremely underwhelmed. Difficult to check in, once we finally were able our bags were missing. Rooms were very clean, linens were fresh. Bed is very firm. The most disappointing part of the trip for us was the food. Zero flavor, restaurants closed. A lot of construction noise.