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Dreams Jade Resort & Spa - All Inclusive

4.5 star property
Waterfront dining at Dreams Jade Resort & Spa while supervised childcare services keep kids entertained and parents worry-free

Choose dates to view prices

Ocean views and a private beach surround this all-inclusive resort with seven dining options. The spa offers hydrotherapy and massages for parents needing a break. Attentive staff consistently earn high marks from visitors.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
The current price is ￥44,677
￥54,705 total
includes taxes & fees
Jun 14 - Jun 15

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Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | View from room

Preferred Club Governor Suite

  • Ocean view
  • 101 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Suite Ocean View King

9.2 out of 10
Wonderful
(26 reviews)
  • Ocean view
  • 71 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Suite Ocean Front King

9.4 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 71 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double | Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean Front Double

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Ocean View Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View Double

8.6 out of 10
Excellent
(19 reviews)
  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Tropical View Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Tropical View Double

8.6 out of 10
Excellent
(16 reviews)
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Suite Ocean Front Double

  • Ocean view
  • 71 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Suite Ocean View Double

9.0 out of 10
Wonderful
(28 reviews)
  • Ocean view
  • 71 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite King

8.0 out of 10
Very good
(40 reviews)
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Double

8.0 out of 10
Very good
(18 reviews)
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Family Suite

Free minibar, in-room safe, desk, laptop workspace

Family Suite

10.0 out of 10
Exceptional
(4 reviews)
  • Garden view
  • 130 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Tropical View King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Tropical View King

8.8 out of 10
Excellent
(34 reviews)
  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View King

8.2 out of 10
Very good
(40 reviews)
  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Ocean Front King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean Front King

8.8 out of 10
Excellent
(6 reviews)
  • Ocean view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Located in Puerto Morelos, Dreams Jade Resort & Spa - All Inclusive is near the airport and on a private beach. While the natural beauty of Puerto Morelos Beach and Maroma Beach can be enjoyed by anyone, those looking for an activity can check out Moon Palace Golf Club. Traveling with kids? Consider West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and hiking/biking trails nearby. Visit our Puerto Morelos travel guide
Map
77580, QROO, Puerto Morelos, Unidad 26, Mz 20 Lote 1-1 SM 3

What's nearby

  • Arrecife de Puerto Morelos National Park
    Arrecife de Puerto Morelos National Park
    5 min drive - 3.2 km
  • Cancun_PuertoMorelosTownSquare_6260342163
    Puerto Morelos Town Square
    6 min drive - 3.9 km
  • Ojo de Agua Beach
    Ojo de Agua Beach
    6 min drive - 3.9 km
  • Puerto Morelos Artists’ Cooperative
    6 min drive - 3.9 km
  • Faro Inclinado
    6 min drive - 3.9 km

Getting around

  • Cancun Intl. Airport (CUN)
    29 min drive

Restaurants

  • Ile De France
    13 min walk
  • Aromas
    13 min walk
  • Arrecife Restaurant
    9 min walk
  • A'akat
    11 min walk
  • Kobo
    11 min walk

About this property

Dreams Jade Resort & Spa - All Inclusive

Luxury all-inclusive property near Puerto Morelos Town Square
Consider a stay at Dreams Jade Resort & Spa - All Inclusive and take advantage of a free breakfast buffet, a nightclub, and 2 swim-up bars. This property is a great place to bask in the sun with a private beach, beachfront dining, and a beach bar. Indulge in a body treatment, a manicure/pedicure, and a facial at the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and ocean views. Yoga classes are offered at the gym; other things to do include basketball, kayaking, and surfing/body boarding. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices).
Additional perks include:
  • 3 outdoor pools and a children's pool, along with 2 swim-up bars, sun loungers, and pool umbrellas
  • Bike rentals, 2 outdoor tennis courts, and express check-in
  • Supervised childcare (surcharge), a billiards/pool table, and a gift shop
  • ATM/banking services, coworking spaces, and a front-desk safe
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 550 rooms include comforts such as 24-hour room service and laptop-compatible safes, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews give good marks for the clean rooms at the property.
Other conveniences in all rooms include:
  • Bidets, free toiletries, and hair dryers
  • Balconies or patios, wardrobes/closets, and separate sitting areas

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Rowing/canoeing

Snorkeling

Windsurfing

Land activities

Fitness facilities

Miniature golf

Soccer

Tennis

Volleyball

Lessons/classes/games

Dancing

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Preferred by Nature, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limited onsite parking

Food and drink

  • Free buffet breakfast
  • 2 swim-up bars
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Capers - Italian
  • Carnival Buffet
  • CinCin - Mediterranean
  • Mercure-French Adult Only
  • Tamarindo - Mexican

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Bicycle rentals
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Heated pool
  • Hot tub
  • Kayaking
  • Mini golf
  • Nightclub
  • Personal motorized watercraft
  • Playground
  • Sailing
  • Shopping
  • Surfing/bodyboarding
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (10,710 square feet of space)
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 9 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Guests traveling with a pet must present their pet's current vaccination record at check-in.

Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65 per pet, per night

Welcoming dogs only

1 total (up to 22 lbs per pet)

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 65 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Parking height restrictions apply
Children under 18 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Dreams Jade Resort & Spa - All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool types include heated pools. Pool access is from 7:00 AM–7:00 PM.

How much does it cost to stay at Dreams Jade Resort & Spa - All Inclusive?

As of May 18, 2026, prices found for a 1-night stay for 2 adults at Dreams Jade Resort & Spa - All Inclusive on Jun 14, 2026 start from ￥44,677, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Dreams Jade Resort & Spa - All Inclusive pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of USD 65 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Limited spots are available.

What time is check-in at Dreams Jade Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Dreams Jade Resort & Spa - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Dreams Jade Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. Activities include windsurfing, snorkeling, kayaking, and more.

Where is Dreams Jade Resort & Spa - All Inclusive located?

Nestled on the beach, this Puerto Morelos property is within 3 mi (5 km) of Puerto Morelos Artists’ Cooperative, Ojo de Agua Beach, and San Jose Catholic Parish. Puerto Morelos Town Square and Faro Inclinado are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Dreams Jade Resort & Spa - All Inclusive Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Amenities

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 780 out of 1383 reviews
Rating 8 - Good. 324 out of 1383 reviews
Rating 6 - Okay. 150 out of 1383 reviews
Rating 4 - Poor. 80 out of 1383 reviews
Rating 2 - Terrible. 49 out of 1383 reviews

Reviews

Verified

10/10 Excellent

Debra J

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and friendly. The amenities were stellar.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Super friendly and gracious staff. Clean rooms and pool areas.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Anna

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were great, very clean staff was friendly and made you feel so welcome throughout the whole experience. I would definitely come back to this resort. Good was amazing!!!
The Carnival was our favourite place to eat. Its buffet
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

pooja

Liked: Cleanliness, amenities, property conditions & facilities
Cleanliness , location , activities,staff -excellent.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Gabriela Sarahi

Liked: Cleanliness, amenities, property conditions & facilities
Everything is amazing in this resort, all you need in one place, the spa is the best! All people are super kind, friendly and professional.
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Joanna

Liked: Cleanliness, property conditions & facilities
Staff was amazing. So friendly. We had a wonderful vacation.
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Felix

Liked: Cleanliness, amenities, property conditions & facilities
Nice view, ocean side.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Mark William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The adults only pool is fantastic; just the right height, warm, great location, well maintained and great servers all day long.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Soham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Adam

Staff was amazing throughout the property. Servers, bartenders, housekeepers, etc. Outdoor pool was huge and water temp was perfect. Restaurants were all great. If you’re looking for ocean swimming; there isn’t much available because of the coral. One thing I disliked was the amount of people throwing balls across the entirety of the pool without regard for other guests. Wish this was banned. Was hit numerous times with my kids because people think they’re athletes.
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Cheryl

Liked: Cleanliness, amenities, property conditions & facilities
Loved the entertainment team, especially Tony and Sue. Food was great. Loved Spice and Mercure. Came to celebrate my 50th birthday and they made it super special.
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Gonzalo

Liked: Cleanliness, amenities, property conditions & facilities
Very clean,,staff happy and friendly, food exelent
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Roderick

Liked: Cleanliness, property conditions & facilities
Everything about the visit was awesome from the outstanding staff to the resort itself..Almost moved there😊
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Laurinia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property tucked away nice and quiet
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing and the staff were even better, so helpful and attentive took care of us so well went over and above, they over shadowed the resort and not saying something because the resort is quite lovely very well taken care of clean and with so much to do. We would not hesitate to come back or recommend it for other people whether you have just a couple or a group or a family. It checks all the boxes thanks again guys for everything especially Alberto and Fernanda from Tamarinto they truly made us feel special. Evan Vigneau
Stayed 9 nights in Feb 2026
Verified

10/10 Excellent

Shauna

Liked: Cleanliness, amenities, property conditions & facilities
This is our second time at Dreams Jade and we loved it again! A big part of why the trip was so great is how nice all the staff are. Everyone is soo friendly and makes you feel so welcome! Special shoutouts to Juan at the Mexican restaurant, Karen who was the breakfast hostess at preferred Mercure (she is very sweet!), the two guy servers at the preferred pool were amazing and the guy in preferred lounge made me the best iced coffees I’ve ever had! The resort if very clean, the service is amazing and we would for sure come back. Thanks for a great stay!
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool grill could have used more options. But what they had was good. The staff was wonderful. Service was great. The different restaurants where all great. For the price you pay for the stay, it's hard to want to go anywhere else.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Clean and welcoming
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Jesse

Liked: Cleanliness, amenities, property conditions & facilities
Great food, kids 2/4/6 years old had a blast. Beach is not super swimable but the sand is really nice.
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Jada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort was very clean and welcoming. The staff was helpful and made sure air was comfortable during my stay. Food was delicious and plentiful. I will definitely be returning.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Maria Guadalupe

Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful staff so so very friendly and thank you for the champagne in my room celebrating our 45 anniversary thank you to Dreams Jade for an amazing experience
Stayed 6 nights in Nov 2025
Verified

10/10 Excellent

DAVIAN

Liked: Cleanliness
Property was great over all. Staff was awesome!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The employees and staff were friendly and the service was excellent. The food and drinks at all the restaurants and buffet was amazing. The entertainment and activities team was engaging and went out of their way to make sure we had a good time.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Danny

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing! The property is just the right size. We love the staff and amenities! The activity staff are great and the haunted house was amazing!!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second year in a row going to this resort and we loved it both times! The staff especially are so welcoming and friendly and treat us like family! We stay on the preferred side mainly for the adults only pool and a quieter, more mellow vibe. My only minor disappointment (personally) this time, since we had last year to compare to was there seemed to be slightly less variety of food at the buffet each day. Or rather, there was usually an okay variety of options but every day seemed to have the same options, the same stations, etc. Last year we were more surprised/impressed by each day always having new options and variety. The specific items I missed this time was a Crepe station at breakfast and churros offered in the dessert spread. Overall we had a great time and will continue coming back!
We love Louis and the hibachi dinner at Spice!
Stayed 6 nights in Feb 2026