キンタナ ロー州 ホテル

「Such friendly and helpful staff.」

「So many daily activities to choose from. Excellent restaurants and the staff is friendly.」

「Very good」

「良かった点 清潔な客室と丁寧で笑顔のスタッフのおかげで大変素敵な思い出になりました。朝食、ランチ、夕食で選択肢が非常に多く、食べるものに困ることはないと思います。きれいな海ときれいなビーチとプールでゆっくりとした時間を過ごすことができました。プールでは一日中、イベントが行われていて、楽しく過ごせるよう努力が見られます。次回もぜひ予約します。 残念な点 玄関で車を降りた際に荷物を預かってくれますが、その荷物は玄関に置いてあります。ポーターは部屋まで運びません。５つ星さので運んでくれると思っていましたが、ご注意ください。チェックイン時に説明いただけると誤解がないと思います。」

「We were upgraded when we arrived and that was worth the experience. We ended up with a large private room and were very grateful. The hotel was SO busy. I don’t think the hotel has the pools/infrastructure for everyone to be in the pool rather than the ocean. There was a lot of sargasm and the water was murky for 5/6 days with one day of clarity and less sargasm. The beach is white sand but covered in sticks and you had to get a lounge chair pretty early in the day. There are very few...

「We were scheduled to check in at 3 PM, but the staff were so slow that we had to wait 30 minutes at the reception. Conversely, although check-out was at 12 PM, they rushed us into our room at 11 AM. The food was delicious and the pool was nice. However, the water in the overwater villas was dirty and covered in a lot of algae, so you can't swim directly into the sea from your room.」

「I found the pool bars to be extremely unsanitary. I witnessed a waiter bringing out a tray of drinks to the beach, take a sip of one and place it back on the tray. I also witnessed at the pool bar, the server take a half empty drink from behind the counter that was someone else’s drink, dump it out and start mixing my own drink in that same cup without cleaning it, he didn’t even just rinse it. Following those events I honestly found it kind of hard to continue drinking from their resizable...

「屋外プール、豊富なルームサービス、スタッフの方の対応も素晴らしかったです。」