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Hotel Riu Cancun - Adults Only - All Inclusive

3.5 star property
Travelers discover pristine white sand beaches and an adjacent golf course at this all-inclusive resort where family-friendly activities create memorable vacations

Choose dates to view prices

Hotel Riu Cancun welcomes guests to its white sand beach and nearby golf course. Enjoy a massage at Renova Spa, Italian dishes at six restaurants, or drinks at the swim-up bar. This eco-certified property offers surfing, body boarding, and free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

This property welcomes adults only

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Hotel Riu Cancun - Adults Only - All Inclusive have a pool?

Yes, this property has 4 outdoor pools.

Is Hotel Riu Cancun - Adults Only - All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Riu Cancun - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Riu Cancun - Adults Only - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Hotel Riu Cancun - Adults Only - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, surfing/body boarding, volleyball, and more.

Where is Hotel Riu Cancun - Adults Only - All Inclusive located?

Located in Zona Hotelera, this beachfront property is next to a golf course and within a 5-minute walk of Plaza Caracol Mall and Caracol Beach. Gaviota Azul Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.4

Very Good

8.6

Cleanliness

8.4

Amenities

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 2131 out of 3954 reviews
Rating 8 - Good. 901 out of 3954 reviews
Rating 6 - Okay. 477 out of 3954 reviews
Rating 4 - Poor. 196 out of 3954 reviews
Rating 2 - Terrible. 249 out of 3954 reviews

Reviews

Verified

10/10 Excellent

Benjamin Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and good selection of food to choose from .
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Food was excellent. Staff was very friendly
Stayed 5 nights in Mar 2026
Verified

8/10 Good

Bernard Myers

Liked: Staff & service, amenities, property conditions & facilities
Food was good
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister and I stayed at the resort and we had a great time. We felt safe, staff were very friendly and it was clean.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. Hotel was very clean, staff friendly. All kinds of food and drinks. Shows were great too.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Juana Maria Aranda de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room,staff,breakfast,lunch and dinner 👍
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is so beautiful and it’s next to the clear blue ocean. The breakfast was also amazing and I would definitely go again.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Roderico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent, food was delicious and entertainment was on point
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Elisabeth H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, food was delicious and Erick made delicious drinks
Tacos from the pool area 10/10
View from my room
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Nana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family loved their stay. My 20 something years old family members had a blast with the parties and activities on site. Of course the drinks were excellent. The food was just ok. Really enjoyed the Italian restaurant.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and the buffet is very good Wasn’t aware it’s a party Riu my fault
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean View, clean room, amazing staff
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun, friendly staff. Beautiful views. Clean beach. It was all great!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Bridget

Liked: Cleanliness
Great time at the RIU. Spent my daughter’s 21st birthday and she had a blast. Staff was amazing and very pleasant. Thank you!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Trisha Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice resort. Staff was friendly, food was fine, gym was clean and not crowded. Overall a good experience.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Arica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort it self is great. The staff were all very friendly. The food was below par but I expect that at an all-inclusive.
Stayed 4 nights in Mar 2026
Verified

6/10 Okay

Todd

Liked: Cleanliness, staff & service, amenities
The staff is great and dining options were both great along with the 4 foam parties included. Has awesome location. This is 3rd time staying but unfortunately probably last due to decision by management to have all rooms 24.5 to 23.5 celcius which was very uncomfortable for us and stating unable to help with temperature being any lower.
Stayed 7 nights in Apr 2026
Verified

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did a quick Easter weekend getaway and had the best time. The staff was always there when we needed them, but never overbearing. The food was good, the entertainment team worked very hard, and the view was amazing! We will be coming back!
Stayed 3 nights in Apr 2026
Verified

6/10 Okay

Jason Carl

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was fresh every morning
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful and very friendly staff. I would definitely come back.
Stayed 4 nights in Mar 2026
Verified

2/10 Terrible

Nayeli

Disliked: Staff & service, amenities, property conditions & facilities
Staff was
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

MADELEINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beautiful ocean view. The staff was great and welcoming! Would recommend
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Banafsheh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Jose Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW extremely satisfied open bar open restaurants food is great drinks are aswell will definitely want to stay at another riu in another country staff was very friendly and very attentive to my wife and I left very happy
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Food was great for a resort , plenty of options to pick from. Very clean. Only things we noticed that were more on the negative side was the drinks were pretty watered down and the rooms are quite dated. But overall for the price we paid we definitely recommend this resort . 8.5/10
Stayed 6 nights in Apr 2026