Find hotels near Playa Tortugas, Cancun from ￥10,662

"Everything was TOP TIER!!! Will definitely be back one day!!!"

"Very impressed with the cleanliness of the hotel and the actual room. Staff were very courteous."

"Everything was good "

"Overall, the Cancun Bay Resort is a budget-friendly hotel, but the reality is quite different from the pictures. When we arrived, the first room was dirty and things left on the bed, possibly even blood stains or makeup stains and even though we were given a free upgrade, the new room still wasn’t up to expectations. Staff repeatedly entered our room without knocking up to six times which made us feel extremely unsafe, especially with children. While it was marketed as all-inclusive, food options were limited, and not all drinks were included. On the plus side, though, even with a late flight, they let us keep using the facilities after checkout, and they stored our bags, which was really convenient. To their credit, when we reported an AC leak on the first night, maintenance did fix it quickly. So, it can work for a budget stay, but families especially should be cautious, as privacy and cleanliness were major concerns for us."

"The room was clean and sufficient but definitely run down and could use some fixing up and repair. Sliding door did not lock and weather stripping was hanging down. No art on the walls, but lots of "patched" areas were noticeable. There is no closet for hanging clothes and no mirror in the room so only mirror is in the bathroom. Also, bathroom door is frosted glass that offers very little privacy. Shower was very nice and AC worked really well."

"My favorite "

"Lovely location, lovely staff, lovely food. Simply a great experience for a family with kids (our kids are less than 10). The resort is quiet and not crazy allowing you to relax, extra safe and give you access to extra amenities at the sister resort the royal sands. This was our second visit there and we recognize a few of the staff indicating that they have good retention of their people. The facility is well maintained, quieter and a good spot to relax. I would recommend the location for anyone looking to slow down and enjoy the Mexican sun,"

"Just returned from a spring break trip. 2 adults & 4 kids age 10-14. We had a great time. I read through many reviews before we traveled and had concerns going into the trip as a result - I want to address some of those here. This resort has a "party" Tuesday - Saturday at a pool on the far side of the resort. On weeknights, the party wraps up in the early evening and we wouldn't have known there was one going on other than the stream of people leaving. Our first night (Saturday) we could hear the distant thumping of bass all night and even after dawn... our rooms were on the far side of the resort, as far from the party pool as possible, and we believe this noise was from a club off-site and unrelated to the pool parties. Kids didn't hear it. Woke me up a couple times. So, no issues with the parties - there are definitely middle-aged adults making awful life decisions as you'll see in any Cancun resort, but that was not front and center. Clean resort, clean rooms. The double beds are definitely on the small side but our kids were happy to trade that sleeping experience for beautiful days on the beach. I wish the beds were larger but it wouldn't prevent me from coming back. Food was really good. We tried Shangra-La (Asian) and Margarita (Mexican) and both were excellent. Staff was kind and funny, interacted with the kids and helped them practice their Spanish. The buffet was huge and had a massive variety of food that slightly changed each day. We had a great time!"

"Good"