Find hotels in Avenida Tulum, Cancun

"overall, my family has a wonderful time there. the food/restaurants are very good and enjoyable. the staffs were very friendly and welcoming. the resort is very clean. the resort app is very helpful and responsive to your requests. the one issue is related with the elevator where the button doesn't. in order to go down you will need to call the staff first. at first it was confusion but we got over with the elevator issue and enjoy the rest of the resort"

"First all inclusive resort I stayed in and it looked way better in person. 5 stars for sure would definitely do it again! "

"Brand new property. Huge property. No beach really. Don’t come here for a beach option. Lots of food options however the only downside was reservations for evening dining was awful and limited times for thousands of people on site. "

"Resort is nice but quite small in comparison to others we’ve stayed at in the past. Small offers some advantages as everything is close but it also makes for a fair amount of congestion and this makes for a bit of an over crowded feeling. "

"I’ll start with the negative which isn’t much. The rooms are starting to show their age. Now the good which FAR outweighs the bad. When you get there you’re greeted by excellent staff. Roberto was my favorite. He was such a huge help to us setting up rides to places as we don’t speak Spanish and he spoke great English and is just a super friendly man. My other favorite was the theater bar at night where they had great shows every night but more importantly the two bartenders out there, Eulices (which I’m sure I have spelled wrong) and Ernesto were fantastic!! There was a bunch of great staff but those three deserve a raise for sure"

"You will get tormented unless you do the “Orientation Meeting”. Called our rooms 8:30 and for 2 days until I disconnected the phone. This turned us off the very 1st day. Most staff are friendly but many aren’t into it. Bartenders are slow and have conversations between themselves when there are lineups. Be prepared to be spoken to like a child. Food is abundant but buffet is not great. Japanese restaurant"

"Emporio offers the best food quality among all all-inclusive resorts I've ever tasted."

"The room credits were off no use"

"I'm sure this is a lovely resort, but we were unable to go because the Cartel and Mexican police were at war the day before our arrival. We called this resort and a rep named Cole advised us not to come b/c violence was only 5 miles away. He said Hilton made a blanket decision that all cancellations would receive a 100% refund. Three weeks later, we still haven't seen a dime. Expedia is dragging their feet saying the hotel will not return their calls and emails for approval. I find that hard to believe. My only choice is to share with others about this horrible Expedia experience."