2/5 Poor
Fabio, Miami
20 Oct 2020
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has well trained staff, the are courteous - almost too much in a way doesn’t seem sincere. The facilities are well kept and in high standard. Everything is in place and where it should be.
The room is well designed and built with top finishings, but it is just a room - I don’t know why they call them all suites. Even though they face the ocean, you can hear noise from the highway behind, woke me up every morning..
The beach is a bit disappointing, too shallow and with sea weed in bottom - I couldn’t really swimn.
I stayed there in a post-Covid world and the hostel had low occupancy, they seemed a bit short handed in some areas and ½ restaurants were closed.
I had a big problem with food. As a vegan, they had absolutely no options, except for an avocado roll and guacamole. They tried to accommodate but it wasn’t really effective. You are stuck there because there aren’t many places around (it’s a resort designed to stay there, as a destination). They don’t allow food from outside delivered, even after Inexplained I couldn’t eat anything there. At the end they made me pasta with tomatoes.
Other than food and one bad humored receptionist, the overall hotel is good and probably better than the most part in Cancun.
Stayed 2 nights in Oct 2020
