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"Building NEEDS renovation BUT the rooms are clean and the housekeeping staff dies great. Overall, the staff works hard with what they have. "

"The entertainment team at this resort is best-in-class!! What an incredible group- they don't just show up and do their job.... it feels like they LOVE what they do and as a result make all guests feel special. We have stayed at many Hyatt resorts and would go back to this one simply for the environment the staff creates."

"The perfect getaway. Friendly staff and gorgeous beach. "

"Excellent food and staff. Rooms feel outdated but minor detail. All in all great place "

"Good Wi-fi. The room could be cleaner. Great staff."

"Very good"

"Property is well kept and lots of friendly staff throughout the resort who are always willing to help make your trip enjoyable"

"If you are looking to stay somewhere a little busy, Sunrise is it. We were there end of March, lots of young people but lots of families too. Ice cream is very good. Restaurant reservations are hard to get. Expect to wait for things like drinks, etc. Sunrise resort is bigger and more crowded than Nizuc. Nizuc is quieter and smaller. There is a decent size pool at Sunrise resort for kids with a few slides. The playroom is the standout attraction. Very clean, lots to do. Also there is an arcade in the lobby area which is pretty amazing. Overall good if you like a bigger resort. Like many places, food is hit and miss. Some good, some bad. Very difficult to get beach chairs. Everyone comes out at 7am to reserve them and so if youre late good luck. Beach is very dirty with seaweed. But not big waves which is nice."

"Good beach view. Everyone was very kind and attentive. Clean room. "