Cancun Vacation Packages

I like the hotel, the materials that are building it's fantastic, wood, stone. The staff is super friendly. My only statement is that the night shows have to improve the quality of the sound.

Our overall experience was good. The building needs some updates. The customer service was friendly and the food at the buffet was great

Really enjoyed the pools and food options. Had a pool on our balcony. Did not like the pool bars closing early, and tiles around entire facility are extremely slick when wet, including in the hotel room. Also there was algea/seaweed covering the beach(which is not the hotels fault)

The area is beautiful, we have been in other places in Mexico and love it. This time around was our worst very expensive vacation. It was a combination of downpour rain for 5 out of the seven days that we were there and the tons of seaweed coming to shore every day making it impossible to enjoy the beach and more impossible to swim as the water was full of it and it was mirky. The hotel is designed in a nice way where you can walk under covered spaces in between the buildings and lobby, however the rain and wind was so strong that you got wet no matter what. The palapa is old and it didn't hold the water so it rained inside the lobby, inside the restaurant and the main covered area where the main bar is. The beds and adirondac chairs around the pool are old and the beds are poorly designed so when it rains they become unusable. the smell of decaying seaweed was everywhere and because of the rain none of our clothes would dry thus leaving a horrible smell from wet for days clothing and shoes. The staff is nice and they tried their best to cope with the issues but the place needs serious renovations and a better way to keep the seaweed away in order to retain clients. We had read all the positive reviews ( the hotel has a Facebook Fan page) and were so excited to go there and celebrate my birthday but unfortunately because of all the things mentioned above we didn't enjoy despite that it was the most expensive vacation so far and we usually do 3 vacations like this every year

Friendly staff. Great service overall.