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Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 1381 out of 2071 reviews
5 - Excellent 67%
Rating 4 - Good. 465 out of 2071 reviews
4 - Good 22%
Rating 3 - Okay. 128 out of 2071 reviews
3 - Okay 6%
Rating 2 - Poor. 62 out of 2071 reviews
2 - Poor 3%
Rating 1 - Terrible. 35 out of 2071 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beach is wonderful and the cabanas are great. The pool was nice. Lots of bars for drinks and food service on the beach. Eduardo should get a raise. He is amazing. Not enough food choices on site and breakfast wasn’t good because it was cold. The food was cold in general in the buffet. No entertainment. Being bothered with time share very annoying.
Stayed 4 nights in Jan 2022

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Royal Sand was incredible! The room was beautiful and cleaned when we arrived and the housekeeping staff kept it that way for our whole stay. All of the staff at the hotel are so welcoming and friendly and always happy to help. There was a large variety of food and restaurants. The location was perfect! Close to the airport and many other things. Whether you want to just explore the Hotel Zone, or go further for different excursions, the Royal Sands is in the best spot. We loved our stay so much and definitely plan on coming back again!!! :)
Stayed 7 nights in Jan 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, everything was clean and staff was very attentive. I enjoyed everything. However, didn’t like how we weren’t informed about the extra fees until my card was charged at the end.
Stayed 4 nights in Jan 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always try to stay at this hotel in cancun because the rooms are spacious and comfortable. The staff is very friendly and helpful. The concierge Pedro recommendations are excellent.
Stayed 6 nights in Jan 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great week, perfect resort for just relaxing on the beach, not too much loud partying going on and was usually quiet at night. Beach was awesome and clean and service was always top notch. Food was good, decent variety and several restaurant options to choose from. Sushi bar was great, and they have a sports bar that stays open late if you want to keep drinking and playing bar games or do karaoke.
Stayed 5 nights in Jan 2022