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Casa Turquesa

Photo gallery for Casa Turquesa

Featured Image
Outdoor pool, pool umbrellas, sun loungers
50-inch flat-screen TV with satellite channels, TV, heated floors
In-room safe, individually decorated, individually furnished
50-inch flat-screen TV with satellite channels, TV, heated floors

Overview of Casa Turquesa

Casa Turquesa

4 out of 5

3.7/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
77500, QROO, Cancun, Boulevard Kukulcan Km. 13.5, Zona Hotelera

Explore the area

  • Popular LocationTequila Museum13 min walk
  • Popular LocationCancun Interactive Aquarium13 min walk
  • Popular LocationLa Isla Shopping Mall16 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)18 min drive

Choose dates to view prices

About this area

Cancun

Casa Turquesa is located in Zona Hotelera, a neighborhood in Cancun, and is in the entertainment district and on the beach. Kukulcan Plaza Shopping Mall and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Costa Occidental de Isla Mujeres National Park and Ballenas Beach. Traveling with kids? Consider Aquaworld, or check out an event or a game at Beto Avila Baseball Stadium. Spend some time exploring the area's activities, including golfing.
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Map

What's nearby

  • Marlin Beach - 3 min walk
  • Kukulcan Plaza Shopping Mall - 4 min walk
  • Tequila Museum - 13 min walk
  • Cancun Interactive Aquarium - 13 min walk
  • La Isla Shopping Mall - 16 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • El Mirador – Poolside restaurant offering international cuisine. Serves breakfast, lunch, and dinner daily.
  • Celebrity – Open daily.
  • Pool Bar – Poolside bar. Open daily.

About this property

Casa Turquesa

Family fun at the shore
A restaurant, an outdoor pool, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a swim-up bar, a children's pool, and concierge services. All 30 individually decorated rooms feature free WiFi and room service. Guests can enjoy heated floors, and other standard amenities include rainfall showerheads and flat-screen TVs.
Casa Turquesa offers 30 air-conditioned accommodations with safes and blackout drapes/curtains. Each accommodation is individually furnished and decorated. 50-inch flat-screen televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads. This Cancun hotel provides complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Roundtrip airport shuttle (surcharge) from 8 AM - 8 PM
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–11 AM: MXN 150-380 for adults and MXN 80-200 for children
  • 1 restaurant
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Children's pool
  • Outdoor pool

Conveniences

  • Library
  • No elevators
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Catalan
  • English
  • French
  • Spanish

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Well-lit path to entrance

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • Satellite channels

More

  • Guidebooks/recommendations
  • Heated floors
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Local maps
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Safe

Similar properties

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4 star
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Washer and dryer
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Free WiFi
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Guest rating 3.5+
Guest rating 3.5+

Policies

Check-in

Check-in from 3:00 PM - 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for MXN 750 per night

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 150 and MXN 380 for adults, MXN 80 and MXN 200 for children (approximately)
  • Airport shuttle fee: MXN 600 per person (one-way)
  • Airport shuttle fee per child: MXN 300 (one-way), (from 2 to 12 years old)
  • Rollaway bed fee: MXN 750 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts Visa, Mastercard, American Express, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Casa Turquesa
Casa Turquesa Cancun
Casa Turquesa Hotel
Casa Turquesa Hotel Cancun
Casa Turquesa Hotel Tulum
Casa Turquesa Tulum
Casa Turquesa Hotel
Casa Turquesa Cancun
Casa Turquesa Hotel Cancun

Frequently asked questions

Overall score and ratings

3.7

Good

Rating 5 - Excellent. 181 out of 492 reviews
5 - Excellent 37%
Rating 4 - Good. 139 out of 492 reviews
4 - Good 28%
Rating 3 - Okay. 59 out of 492 reviews
3 - Okay 12%
Rating 2 - Poor. 50 out of 492 reviews
2 - Poor 10%
Rating 1 - Terrible. 63 out of 492 reviews
1 - Terrible 13%

3.9/5

Cleanliness

3.9/5

Staff & service

2.8/5

Amenities

3.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Peacefull
Stayed 7 nights in Jul 2021

2/5 Poor

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures are misleading and the reviews must have been too. My family of six stayed for one night prior to going to our all-inclusive resort up the strand. We were greeted by a friendly staff member at a desk in the lobby. I think he was the only employee on the premises. We only saw one other couple staying in the entire place....it was practically empty. The property was extremely run down with much deferred maintenance. We were tired and hungry when we arrived at 8:30pm and had to walk past the tennis court that was completely in ruins, down a long steep driveway to the street to go to a pretty good mexican restaurant. No food on site. The beds were HARD as a Rock. I'm easy to please, but that was a difficult night's sleep for sure. For breakfast, we were the only ones at the little "so called" cafe (see building with red roof next to pool). This building also had severe deferred maintenance. The server was also the cook so we were glad there was no one else in need of breakfast. I feel bad to have to leave this review, but if other vacationers had been honest about this place, we would never have stayed here despite it's bargain price. The pictures must have been taken many years ago. Not worth it. We were ever so glad to move to our time share hotel.
Stayed 1 night in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service
This hotel was once a grand hotel. They are refurbishing it now so not everything is in order. But I would still book with Casa Turquesa in minute. The staff are so wonderful and make you feel like you are the special guest of the week. The rooms are very large and have wonderful views of the ocean. The room balconies are perfect. The pool is nice to relax in at the end of the day.
Stayed 6 nights in Jul 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2021

1/5 Terrible

Business traveler, Traveled with partner
Disliked: Amenities, property conditions & facilities
The amenities are very bad, the photos do not correspond to the room I asked for, it is not a nice hotel, I did not like it at all and it was not cheap
Stayed 1 night in Jul 2021