2/5 Poor
ScottH, Houston
Traveled with partner
25 Nov 2020
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Where do I begin. So My wife and I arrive and from jump street we had problems. I’m told the reservation was for 1 suite, 1 adult which was my fault. I totally overlooked the normal 1 room, 2 adults default from Expedia search that I put in while looking for a vacation for my wife & I. So immediately they charge me an additional $890. I was not to happy about that, but it was partly my fault for not noticing that when I booked it. But I kind felt like that got one on me feeling. So Coral Level is the Adult Premium Area of the Hotel. Beautifully designed and spectacular area of the hotel. No problems with that. But that where the compliments stop. Armando was the first to greet us and from jump street it felt like a hustle. He told me the $890 charge was going to be a hold. It wasn’t. It was a straight up charge. Which I would have used a different card knowing that. Then he sends me to our Concierge Carlos. Then the real hustle begins. He brings out this list of all the so called savings so that I could get back some of the money that I had spent for having the extra guest (my wife). All I have to do is sit through a 90 minute breakfast with Carlos so that he could explain to us about the other properties Iberostar has worldwide (timeshare). We declined. We get our room where the AC didn’t work good at all. The restaurants don’t open for lunch until 1:00pm. Which is odd. You must have reservations for all evening dinners. We checked out early. It was awful customer service
Stayed 6 nights in Nov 2020
