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Hotel NYX Cancun - Near La Isla Shopping Mall

3.5 star property
Beachfront hotel with relaxing spa services

Choose dates to view prices

your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Hotel NYX Cancun - Near La Isla Shopping Mall

2 outdoor pools, pool umbrellas, sun loungers
Front of property - evening/night
Master Suite | Minibar, in-room safe, blackout drapes, iron/ironing board
4 restaurants, breakfast, lunch, dinner served; international cuisine
Body treatments, beach massages, body scrubs, facials

Reviews

7.6

Good

Popular amenities

  • Breakfast included
  • Bar
    BarBar
  • Hot Tub
    Hot TubHot Tub
  • Room service
    Room serviceRoom service
  • Pool
    PoolPool
  • Gym
    GymGym
The price is ￥32,911
Price available on 2024/8/7

Most relevant reviews

ExperimentalCarousel

8/10 Good

The views of the beach and ocean are gorgeous! We were very happy with the service/staff and the amenities at the facili...
Brooke
Jul 23, 2024
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About the neighborhood

Map
77500, QROO, Cancun, Blvd Kukulcan Km 11.5 Hotel Zone

What's nearby

  • La Isla Shopping Mall - 8 min walk
  • Cancun Interactive Aquarium - 10 min walk
  • Forum Beach - 3 min drive
  • Cancun Convention Center - 3 min drive
  • Tortuga Beach - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Starbucks - ‬6 min walk
  • ‪Andiamo - ‬6 min walk
  • ‪Azulinda Cafe & Bar - ‬6 min walk
  • ‪Sonora Grill - la Isla Cancún - ‬6 min walk
  • ‪Duna Pool Bar - ‬11 min walk

About this property

Hotel NYX Cancun - Near La Isla Shopping Mall

Hotel near La Isla Shopping Mall
Take advantage of a free breakfast buffet, a poolside bar, and a grocery/convenience store at Hotel NYX Cancun - Near La Isla Shopping Mall. This hotel is a great place to bask in the sun with a white sand beach, beach cabanas, and beach massages. For some rest and relaxation, visit the steam room or spa tub, and indulge in a body scrub, a manicure/pedicure, or a facial. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Yoga classes are offered at the gym; other things to do include beach volleyball. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
Additional perks include:
  • 2 outdoor pools with sun loungers and pool umbrellas
  • Free self parking
  • A roundtrip airport shuttle (surcharge), concierge services, and luggage storage
  • Table tennis, a billiards/pool table, and a TV in the lobby
  • Guest reviews give top marks for the helpful staff
Room features
All 195 rooms include comforts such as air conditioning, in addition to perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Coffee/tea makers, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bellavista
  • Chianti
  • Deck
  • Umami

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Gym
  • Shopping
  • Spa tub
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Body scrubs
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 buildings
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in All-Inclusive rate plans for stays of 1 or 2 nights have access to dining at Deck restaurant. For minimum 3-night stays in All-Inclusive rate plans, guests have access to dining at Chianti restaurant once every 3 nights. For minimum 5-night stays in All-Inclusive rates, guests have access to dining at Umami restaurant once every 5 nights. Dining at Deck restaurant is always available to guests booked in All-Inclusive rates.

Renovations and closures

The property will be renovating from April 1 2024 to September 30 2024 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
  • Exterior
  • Hallway
  • Spa tub

Guests will have access to the following alternate facilities during the renovation:

  • Outdoor pool

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: MXN 3000
  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 600 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 600 (one-way), (up to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Cancun Hotel NYX
Hotel NYX Cancun
Hotel NYX Cancun Hotel
NYX Cancun Hotel
NYX Hotel
Hotel NYX
Avalon Grand Cancun Hotel Cancun
Avalon Grand Resort
Avalon Resort Cancun
Cancun Avalon Grand Hotel
NYX Cancun

Frequently asked questions

Does Hotel NYX Cancun - Near La Isla Shopping Mall have a pool?

Yes, this property has 2 outdoor pools. The property will be renovating one of the pools from April 1 2024 to September 30 2024 (completion date subject to change).

How much does it cost to stay at Hotel NYX Cancun - Near La Isla Shopping Mall?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Hotel NYX Cancun - Near La Isla Shopping Mall on Aug 7, 2024 start from ￥32,911, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel NYX Cancun - Near La Isla Shopping Mall pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel NYX Cancun - Near La Isla Shopping Mall?

Self parking is free at this property.

What time is check-in at Hotel NYX Cancun - Near La Isla Shopping Mall?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel NYX Cancun - Near La Isla Shopping Mall?

Check-out is at noon.

Does Hotel NYX Cancun - Near La Isla Shopping Mall provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 600 per vehicle applies.

Where is Hotel NYX Cancun - Near La Isla Shopping Mall located?

Located in Zona Hotelera, this beachfront hotel is in the entertainment district and within a 10-minute walk of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and La Isla Shopping Mall. Cancun Convention Center is 1.7 mi (2.8 km) away.

Hotel NYX Cancun - Near La Isla Shopping Mall Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 348 out of 1003 reviews" "
Rating 8 - Good. 315 out of 1003 reviews" "
Rating 6 - Okay. 171 out of 1003 reviews" "
Rating 4 - Poor. 83 out of 1003 reviews" "
Rating 2 - Terrible. 86 out of 1003 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Brooke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The views of the beach and ocean are gorgeous! We were very happy with the service/staff and the amenities at the facility. The music at night was fairly loud, especially for rooms near the pool. It would usually quiet down around 9:30-10pm. There was also some construction going on over a few days in the lobby that removed bar/pool table, but otherwise the overall experience was great!!
Stayed 3 nights in Jul 2024

6/10 Okay

Kuldeepkumar

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Overall, our stay was quite pleasant. The hotel is located near the La Isla mall so it's a quick walk to many restaurants and activities. However, the beds are quite small. We got a queen bed which really turned out to be a double. There are no elevators as far as I saw. The beach area does need some upkeeping but overall it's kept clean. Reception staff depending on who you get can be rude. Breakfast had very little vegan or vegetarian options. It's just beans and plantains fried everyday. Nothing major. Live music every night and it is very loud. AC in room works but not sure you can really adjust the temperature. We did not get all inclusive. It's 3000 pesos per day if get it separately. We did not. Any additional stay will cost 400 USD per night. Literally no consideration given if you want to extend you stay. Convenience shop is excellently stocked but prices are quite high. However, the hotel staff (except for few receptionist) was very friendly. They truly deserve merit.
Stayed 9 nights in Jun 2024

2/10 Terrible

Claudia

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Julissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, amazing staff and location. Very easy to book transportation and it’s a very nice area near a mall. We only had one issue with the hotel since two staff members assured us a free dinner in their downstairs restaurant only for them to tell us last minute that it was not “valid”. This hotel definitely needs to have better communication because this definitely seemed intentional to in a way trap us to eat there. Our server Hugo was extremely kind and made this entire situation so much better. So please be aware of this before booking
Stayed 4 nights in Jun 2024

10/10 Excellent

Michael, New Carlisle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous beach great staff. Very clean comfortable rooms.
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right where the restaurants and shopping mall is located. Staff is very friendly and felt very safe!
Stayed 4 nights in May 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service
The staff was incredible
Stayed 1 night in May 2024

4/10 Poor

Jaime

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
When booking my trip, I always select the all inclusive filter. Hotel nyx near isla seems like the rest in price and offers. When checking in however, I was told I only selected breakfast. How is an all inclusive hotel all of a sudden NOT all inclusive. After arguing with the hotel and Expedia neither one was able to help out. The cost of 3798 for a week for three people did not cover all inclusive meals and drinks. I had to pay additional 1800 dollars for all inclusive. Can’t say where the glitch is, but if you’re booking all inclusive stay away from Hotel NYX near isla shopping mall.
Stayed 8 nights in Apr 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the weeds on the beach.
Stayed 14 nights in Apr 2024

8/10 Good

Richard, Santa Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

8/10 Good

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very big and clean and the staff was friendly. The location is very convenient and pretty much perfect. The food was also very good. The only not so great things were that it can be a little loud around the property at times. There was a band/party in the lobby and we were able to hear it loud and clear from where our room was (500 block). There was also construction going on in the next room and there was banging all day long. It didn't start too early and ended early as well so it wasn't too bad. The other thing I have to gripe about is that there are two restaurants on the property and the dress code is FORMAL. What on earth? These resorts need to chill with these dress codes. We are on vacation to relax and I understand looking decent but formal seems a bit excessive. The room service and deck restaurant were great. I would return to this hotel.
Stayed 2 nights in Mar 2024

2/10 Terrible

jacob

Stayed 1 night in Mar 2024

8/10 Good

Raul E.

Liked: Property conditions & facilities
Small but big enough
Stayed 5 nights in Mar 2024

10/10 Excellent

Juan, Corona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean with a friendly staff. The room was spacious and had a beautiful view of the lagoon. My wife loved the rain shower head right on the center of the spacious shower room. The location was great easy access to all fine dining and the beach had zero seaweed. Also, loved the daily free breakfast that had so many food options. We will definitely come back to this hotel.
Stayed 5 nights in Dec 2023

8/10 Good

vanessa, Bell Gardens

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay
Stayed 3 nights in Nov 2023

10/10 Excellent

Rene

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to relax and enjoy the beach
Stayed 4 nights in Oct 2023

10/10 Excellent

Olga

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Un excelente hotel. Muy bien ubicado y el personal sumamente atento y servicial. Facilidades muy bonitas y accesibles. Entretenimiento y vistas hermosas. Fui para época de Día de Muertos y realizaron una hermosa competencia de altares la cual pudimos disfrutar ya que las describieron. Aprendimos mucho sobre la tradición. Lo recomiendo a ojos cerrados.
Stayed 6 nights in Oct 2023

10/10 Excellent

Alberto

Liked: Cleanliness, room comfort
Quick getaway
I stayed for a couple of days at the nyx hotel. I have to say that the hotel is well keep very cleaned and close to the mall and shops. The beach is amazing. Friendly staff and the breakfast buffet is a must. Everything so fresh. The pool bar could use some mixology because the drinks were water down aside from that I really enjoyed my stay. I recommend the hotel if your in Cancun and want to enjoy the beach and be close to the mall restaurants and shops.
Stayed 2 nights in Oct 2023

2/10 Terrible

Megan E

Traveled with partner
I’m going to start this review by saying in no way am I rich. I work hard for the money I earn and my main goal in life is to travel. I worked all summer to save for this trip and when the time came I booked it! I was exacerbated when my boyfriend and I finally got to book our trip! We booked at nyx looking on Expedia. We found a hotel that stated “all inclusive” and we even have screenshots of the booking saying it was in fact “all inclusive”. Upon arrival at first glance everything was beautiful, and then check in happened. We were told that our booking was in fact not all inclusive but it is marketed on Expedia as if it is. We were also told, “this is not the first time this has happened”. We stated there must be some mistake as we even have screenshots of our booking. As stated before I am far from rich so the panic for me began to set in as I had not budgeted for any food whatsoever with the expectation it would be provided. We were then told by the hotel there was nothing that they could do and we had to reach out to Expedia. The hotel and us could not reach them by phone after almost an hour and so I began to talk to an agent online. We provided screenshot evidence and also spoke on how the booking was advertised. Expedia basically told us we were completely out of luck and that there was nothing they could/ would do. The hotel told us there was nothing they would do as we booked through Expedia so it “was not their fault”. Expedia and the hotel refused to do anything.
Stayed 7 nights in Aug 2023

10/10 Excellent

Steve

Traveled with family
Liked: Amenities, property conditions & facilities
The staff were very friendly and helpful. We really enjoyed our stay.
Stayed 12 nights in Jul 2023

10/10 Excellent

Jessica, Port Arthur

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staying at NYX was a great experience. The staff was amazing!!! The room was wonferful and the location was ideal. We couldn't check in early, but other than that, the staff accommodated us and had quick responses when we needed something. The only down side was not being able to eat at Restaurant Chanti. Had to stay 3 nights in order to have this Restaurant and the taco place included in all inclusive. I would definitely stay agaun.
Stayed 2 nights in Jul 2023

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Intimate yet super fun hotel. Staff was unbelievably helpful in every way.
Stayed 3 nights in Jul 2023

10/10 Excellent

Amaniel araia

Traveled with family
Liked: Room comfort
Stayed 9 nights in Jun 2023

10/10 Excellent

barbara, Stroudsburg

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great buffet breakfast. Style of hotel is charming.
Stayed 8 nights in May 2023

6/10 Okay

Verified traveler

Liked: Cleanliness
Good but loud (building works)
Nice setting next to the beach but the drinks and food isnt tasty and isnt worth the all inclusive. Pricey for whar you get. A lot of building works going on which is really bad seeing as you are on holiday and want to relax. They didnt give us towel cards until day 4. Werent clear about the 'free' tours theu do (when we questioned there is only one tour - not tours). The setting is good, rooms spacious, staff friendly. It is clean and spacious.
Stayed 7 nights in Apr 2023