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Four Points by Sheraton Cancun Centro

4.0 star property
Guests can relax at the rooftop pool while staying close to Cancun's shopping and dining scene - the perfect balance of tranquility and adventure

Choose dates to view prices

Four Points by Sheraton Cancun Centro captures the city's vibrant energy with its rooftop terrace and poolside bar. Travelers appreciate the helpful staff, browse the on-site art gallery, and enjoy international dishes at two restaurants without leaving the property.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
The current price is ￥13,257
￥16,823 total
includes taxes & fees
Apr 3 - Apr 4

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Traditional King Room

Premium bedding, minibar, in-room safe, desk

Traditional King Room

  • Sleeps 2

View all photos for Traditional Room, 2 Queen Beds, City View

Premium bedding, minibar, in-room safe, desk

Traditional Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(20 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Traditional Room, 1 King Bed

8.4 out of 10
Very good
(31 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Two Queen Room With City View

Premium bedding, minibar, in-room safe, desk

Traditional Two Queen Room With City View

  • Sleeps 2

View all photos for Deluxe Two Queen Room With City View

Premium bedding, minibar, in-room safe, desk

Deluxe Two Queen Room With City View

  • Sleeps 4

View all photos for Deluxe Room, 2 Queen Beds, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds, City View

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Separate bedroom
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • Sleeps 2

View all photos for Junior Suite with City View

Premium bedding, minibar, in-room safe, desk

Junior Suite with City View

  • Sleeps 2

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About the neighborhood

Located in Downtown Cancun, a neighborhood in Cancun, Four Points by Sheraton Cancun Centro is near the airport and by the sea. Plaza Las Americas and La Isla Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach. Cancun Convention Center and Aquaworld are two other places to visit that come recommended. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Cancun travel guide
Map
77500, QROO, Cancun, Avenida Tulum, MZ 1, Lote 2, SM 12

What's nearby

  • Cancun_DubaiPalaceCasino_6242274_007
    Dubai Palace Casino
    8 min walk - 0.7 km
  • Galenia Hospital
    1 min walk - 0.0 km
  • Plaza Las Americas
    11 min walk - 1.0 km
  • Amerimed Hospital
    13 min walk - 1.1 km
  • Royal Yak Casino and Sports Book
    13 min walk - 1.1 km

Getting around

  • Cancun Intl. Airport (CUN)
    15 min drive

Restaurants

  • Starbucks
    16 min walk
  • Los De Pescado
    15 min walk
  • Four Points by Sheraton
    1 min walk
  • Toastina Sports Bar
    2 min walk
  • Los Chachalacos
    14 min walk

About this property

Four Points by Sheraton Cancun Centro

Upscale hotel near Plaza Las Americas
Located close to La Isla Shopping Mall and Aquaworld, Four Points by Sheraton Cancun Centro provides a poolside bar, a rooftop terrace, and an art gallery on site. For some rest and relaxation, visit the sauna or the steam room. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. In addition to shopping on site and a coffee shop/cafe, guests can connect to free wired internet.
You'll also enjoy perks such as:
  • An outdoor pool along with free cabanas, sun loungers, and pool umbrellas
  • Buffet breakfast (surcharge), an electric car charging station, and express check-out
  • Express check-in, a computer station, and a banquet hall
  • 5 meeting rooms, concierge services, and wedding services
  • Guest reviews say great things about the helpful staff
Room features
All 112 rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-friendly workspaces and air conditioning.
Other amenities include:
  • Free infant beds and free extra beds
  • Recycling and LED light bulbs
  • Bathrooms with showers and free toiletries
  • 42-inch LED TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 350 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • The Eatery Bistro
  • Toastina Sports Bar

Things to do

  • 24-hour gym
  • Art gallery
  • Library
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (2,121 square feet of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2015
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Traditional architecture
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per accommodation, per night, plus a one-time cleaning fee of MXN 50
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 350 per person
  • Pet fee: MXN 350 per accommodation, per night plus MXN 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 8 AM to 8 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Four Points Sheraton Cancun Centro Hotel
Four Points Sheraton Centro Hotel
Four Points Sheraton Cancun Centro
Four Points Sheraton Centro
Four Points by Sheraton Cancun Centro Hotel
Four Points by Sheraton Cancun Centro Cancun
Four Points by Sheraton Cancun Centro Hotel Cancun

Frequently asked questions

Does Four Points by Sheraton Cancun Centro have a pool?

Yes, this property has an outdoor pool. Pool access is from 8 AM–8 PM.

How much does it cost to stay at Four Points by Sheraton Cancun Centro?

As of Mar 6, 2026, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Cancun Centro on Apr 3, 2026 start from ￥13,257, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Four Points by Sheraton Cancun Centro pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of MXN 350 per accommodation, per night. A cleaning fee of MXN 50 also applies. Service animals are exempt from fees.

How much is parking?

Limited spots are available.

What time is check-in at Four Points by Sheraton Cancun Centro?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Four Points by Sheraton Cancun Centro?

Check-out is at noon. Late check-out is available for a fee.

Where is Four Points by Sheraton Cancun Centro located?

Located in Downtown Cancun, this hotel is 0.9 mi (1.4 km) from Plaza Las Americas and within 9 mi (15 km) of Cancun Convention Center and La Isla Shopping Mall. Aquaworld and Delfines Beach are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Four Points by Sheraton Cancun Centro Reviews

8.6

Excellent

9.0

Cleanliness

7.8

Location

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 431 out of 794 reviews
Rating 8 - Good. 231 out of 794 reviews
Rating 6 - Okay. 62 out of 794 reviews
Rating 4 - Poor. 39 out of 794 reviews
Rating 2 - Terrible. 31 out of 794 reviews

Reviews

10/10 Excellent

Guray

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, and the staff were friendly and helpful
Stayed 7 nights in Dec 2025

8/10 Good

Lori

Liked: Cleanliness, amenities
The staff at check in was very friendly. The room was very clean.
Stayed 1 night in Dec 2025

8/10 Good

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Dec 2025

10/10 Excellent

phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and staff
Stayed 3 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and pet friendly
Stayed 1 night in Aug 2025

10/10 Excellent

enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, close to the airport and dining options.
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and overall amazing stay!
Stayed 3 nights in Mar 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and very clean hotel.
Stayed 7 nights in Feb 2024

10/10 Excellent

Randy

Liked: Property conditions & facilities
Entire property was clean and well kept up. Excellent staff and enjoyable dining.
Stayed 5 nights in Feb 2025

10/10 Excellent

Scott

Liked: Staff & service
We had a good one night stay before our all inclusive. It’s safe clean and easy ride to hotel district and airport. Nice roof top pool and great staff and clean large rooms.
Stayed 1 night in Mar 2025

10/10 Excellent

Toriano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing and had good suggestions for the city. The Eatery was probably the best meal we had while in Mexico. Pastor at night and morning staff went above and beyond.
Stayed 1 night in Jun 2025

6/10 Okay

Erin

Liked: Staff & service, property conditions & facilities
The property is immediately annexed to the Galenia Hospital where we went for our annual checkups and so it's extremely convenient to stay there, as a corridor leads straight from the lobby to the hospital. The beds are comfy, the amenities are fine. There are nice restaurants and shopping centers that are nearby. The towels are terrible and the bathroom stalls look like they need better cleaning.
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service
Staff is amazing, property would benefit from a little face wash and more dining options.
Stayed 4 nights in Aug 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place to stay, very welcoming, clean and comfortable, very relaxing, great front desk reception, Rodrigo Garcia was fantastic he helped me book some bus tickets for my trip to Chichén Itzá, and had some great local knowledge, which helped with my stay
Stayed 7 nights in Nov 2023

8/10 Good

Brian Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool needs a complete retile and was a bit slimy. Bed was comfortable but pillows were old, flat or lumpy. Hotel is clean and quiet and staff were wonderful. Breakfast buffet was quite good and staff were very accommodating. Not a walkable area but Uber is cheap. All in all, a pleasant stay
Stayed 7 nights in Jul 2025

10/10 Excellent

Anithra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The breakfast buffet was delicious and the bar was very good also. The pool was beautiful. The staff were very friendly and gave us a great recommendation for dinner.
Stayed 4 nights in Feb 2024

8/10 Good

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant on sight offering breakfast, lunch and dinner. Spa on the premises. Friendly staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
We enjoy staying here. Clean, nice bathroom with large shower. Not happy with towels in the bathroom this time, they were small, thread baren, and the cleaning lady repeatedly only left one bath towel and one hand towel, but my husband and I were in the room together for 3 days. The pool towels are nice. The food at the restaurant and around pool is delicious
Stayed 3 nights in Jun 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Excellent and clean hotel. I bit away from the beach, but for 400 pesos you can go to Delfina’s Beach and the hotel zone. Perfect hotel for 1-2 nights. We spend our last two days here before flying back home to Sweden.
Stayed 2 nights in Feb 2024

8/10 Good

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and they have good service recovery. We had a few hiccups during our stay but the manager was quick to get our issues resolved. I would stay here again in the future.
Stayed 3 nights in Sep 2024

8/10 Good

Amaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a good location in Downtown Cancun. I'd just like to point out that Downtown Cancun is different from the Island part of Cancun.
Stayed 5 nights in Mar 2024

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and the staff very friendly. There is a mall within walking distance, however dining choices nearby are limited. Would certainly stay here again for a couple nights on our next trip to Cancun.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dale

Liked: Cleanliness, amenities, property conditions & facilities
The staff is fabulous, everything very clean. The restaurant is tops, we ate there every night for almost 2 weeks. The area is very good for medical appointments, being reached without going outside. Very nice workout room, and pool. Ammenities are very good. Our only complaint is the sink and shower faucets and drains do not work well. They need attention
Stayed 7 nights in Jun 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Quiet Hotel out of the Hotel Zone

Love this hotel when either just arriving in Cancun or a date night before heading back to the states. The bed & pillows are very comfy. And the roof top pool is great. The only small complaint is the length of time to check in.
Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

Convenient location and comfortable room

The check in was ver slow. Good size bedroom, comfortable , but needs some maintenance. Good service at the restaurant (breakfast).
Stayed 2 nights in Nov 2024