Poor customer service and they need to hire more people around the kitchen an restaurants they lost the orders for dinner and my wife doesn’t even got her diner
Darinel
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Montasser
2025 年 7 月 28 日
良かった点 : スタッフとサービス
Very nice
Montasser
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
norma elizabeth
2025 年 7 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was great
norma elizabeth
2025 年 7 月に 3 泊滞在
6/10 (普通)
Cynthia
家族旅行
2025 年 7 月 24 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス
Everything was great. The back of the hotel was beautiful. The only thing I didn’t like was the entrance the rooms still need a little bit of updating like painting the bathroom that was in my room was really foggy. There was no air ventilation other than that, everything was really good. The staff was amazing when it came to the food. The food was okay I expected more of a Mexican traditional food. There were no seafood options. I ordered a burger and I wanted jalapeños. The lady told me jalapeños were not available with hamburgers orders only for nachos 😏😏😔. Even though I was unhappy with my burger, she was an amazing waitress. Her named was Sara I gave her a compliment on a little star. She had her face and she told me how to do it even though it had nothing to do with the food order. All around the hotel was good. The only thing I didn’t like about it was ordering drinks at the bar the one in the lobby area The first time I went Sunday 7/20/2025 everything was good but the night after that07/21/2025 , the person that was in charge of the bartenders was a little bit rude, and told me that certain drinks wren’t cover by my bracelet He made me feel like I couldn’t pay for my own drink, which was stupid. Don’t remember his name but he was a total d. Any who the next morning before we left in the morning staff was amazing. 07/23 the manager in charge in the morning told us to come back and was glad we came to visit. I believe his name was Francisco..
Cynthia
2025 年 7 月に 3 泊滞在
6/10 (普通)
Yareneys
家族旅行
2025 年 7 月 23 日
Horrible food.
Yareneys
2025 年 7 月に 3 泊滞在
8/10 (良い)
Alan Eduardo Luna
家族旅行, 小さなお子様連れの家族旅行
2025 年 7 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Las instalaciones un poco viejas
Alan Eduardo Luna
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Mariela
小さなお子様連れの家族旅行
2025 年 7 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo excelente
Mariela
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Miguel Angel
小さなお子様連れの家族旅行
2025 年 7 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
La atención del personal de el área de las albercas es excelente
Miguel Angel
2025 年 7 月に 21 泊滞在
8/10 (良い)
Adele
家族旅行
2025 年 7 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The only issue I had was with the wifi. There was barely any service.
Adele
2025 年 7 月に 4 泊滞在
4/10 (不満)
Andréa Guerra
家族旅行
2025 年 7 月 22 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Waiting line to eat very disorganized and disappointing. I’ve stayed in one of the pool rooms and paid more for it..outsiders were entering the “private” pool all the time and seating in people’s balcony as it was theirs making it very unsafe to leave personal belongs in it or even the balcony door open. When talking to the hotel staff they don’t care at all. Very few of them are friendly and polite. Kuddos to Jesus, Diego, Axel and Sophia.
Andréa Guerra
2025 年 7 月に 6 泊滞在
10/10 (非常に良い)
Mireya、chicago
2025 年 7 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Reserve solo por una noche para mirar el hotel y woooooow quede enamoradisima regresamos en febrero primero dios paro una estancia de 4 dias
Mireya
2025 年 7 月に 1 泊滞在
10/10 (非常に良い)
Miriam
カップルで旅行
2025 年 7 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice place with friendly and helpful staff
Miriam
2025 年 7 月に 3 泊滞在
2/10 (非常に不満)
MAYREN、Miami
家族旅行
2025 年 7 月 21 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The photos were deceiving , our fort room had a strong humidity smell , the room has nothing to do with the photos in Expedia , food very limited and without taste, the bathroom was dirty look. We requested to change room with a better smell, still nothing to do with the amenities in the photos , the tub water faucet was broken and was put back backside lol and the piece to allow the water to come out by the shower was broken jjj we had to use big plastic glass to shower. Not too many options of food, and drinks. The Italian restaurant that is only with reservation do not go.
The only with worthy was Josue (Haitian) in the activities reservation department , very friendly and helpful !!!
MAYREN
2025 年 7 月に 3 泊滞在
10/10 (非常に良い)
Isidro、Fresno
2025 年 7 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Foods & drinks facilities, the pool, bars were great. Things we didn't like Pillows cleanses, beach was not clean & accessible, water was running to the hallway from the bathroom, one of the cabinets drawer was not opening, the closet doors were not closing properly, all this items we discovered at the time we took the room.
Isidro
2025 年 7 月に 6 泊滞在
8/10 (良い)
Martin
カップルで旅行
2025 年 7 月 21 日
良かった点 : 清潔度
.
Martin
2025 年 7 月に 3 泊滞在
6/10 (普通)
Mohammed Nait Taleb
カップルで旅行
2025 年 7 月 19 日
良かった点 : スタッフとサービス
The room we stayed in was on the street side and a bit noisy which made it hard to sleep and relax fully. The Wifi was terrible in 5th floor and its ok in some areas, However, the staff were very friendly and polite.
Mohammed Nait Taleb
2025 年 7 月に 7 泊滞在
10/10 (非常に良い)
Ana Marina
2025 年 7 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Un hotel muy seguro, bonito y todo cercano, me encantaron los restaurantes, el buffet muy rico, el personal siempre fue muy atento con uno, sin duda alguna lo volvería a elegir otra vez en mis próximas vacaciones.
Ana Marina
2025 年 7 月に 4 泊滞在
8/10 (良い)
MARIA
家族旅行
2025 年 7 月 18 日
良かった点 : スタッフとサービス、設備とサービス
Friendly service
MARIA
2025 年 7 月に 4 泊滞在
4/10 (不満)
Ramon
カップルで旅行
2025 年 7 月 17 日
気になった点 : 設備とサービス、施設のコンディションと設備
Receptionist seemed to be annoyed every time we needed something, she also did not mention most of the things that were included in our “all inclusive” it wasn’t until the very last day we finally got told by another guest there about the different things included in our “all inclusive”. Rooms are extremely outdated no working outlets rusty light fixtures broken tv broken outlets in the bathroom that seemed somewhat dangerous, the bathtub was full of grime around drain and shower head looked like it had not been changed out since they opened. The staff is 80% extremely friendly just a few people who seemed annoyed when asking for help. I had been coming to this property for close to ten years, last time being a few years back, the quality has dropped tremendously and unfortunately we will never be back here.
Ramon
2025 年 7 月に 4 泊滞在
10/10 (非常に良い)
Leslie
カップルで旅行
2025 年 7 月 15 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
This hotel was amazing on my God. So clean and cool not to mention the food. I don’t usually have appetite to eat trust me I ate so much here. The food was so good.
Leslie
2025 年 6 月に 5 泊滞在
6/10 (普通)
Liliana
家族旅行
2025 年 7 月 15 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Facilities were good, food at buffet was not good
Liliana
2025 年 6 月に 4 泊滞在
8/10 (良い)
LUIS BERNARDO
小さなお子様連れの家族旅行
2025 年 7 月 13 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Muy bonita playa y el hotel bonito, muy familiar y chico. Me encantaron los snacks