Find hotels near Hotel Zone Beaches, Cancun from ￥5,277

"Ok"

"Staff was really friendly. I feel like there is less food than normally, buffet options very poor. "

"Food was very good. A lot of variety, the staff was excellent always very attentive and helpful and the hotel was clean and very nice , I will recommended for sure and stay again there "

"Overall we had a great time, I would say the lack of availability at the restaurants was very disappointing leading us stuck to eat at buffet many times where we did not want to. Buffet was difficult to find good food that would satisfy hunger. Lots of carbs not enough protein options. Ended up eating salad most of our stay. When we did get a chance to eat at the Italian restaurant food was phenomenal. To make reservations for any restaraunt you had to wait in a line in the lobby for three hours only to be told there are only 20 available spots in total so you wait for no reason and waste your day. All I’m saying is for the price, the food makes sense. Overall the views and location was perfect room was nice and comfy bed. "

"Very disappointed at this hotel, don’t even believe the 9.2 rating, it’s short staffed, no waitress at the beach, no good amenities, room for some reason u can’t open the balcony doors or the floors will get wet, (condensation they said ) never seen it happen in any other hotel, restaurant by the pool open at 11am and closes at 3pm, can’t say anything staff will get mad at you, it’s just soo much bad for this hotel, would never recommend to anyone."

"Breakfast food was absolutely amazing. Fresh everyday."

"I appreciated the proximity of the pool, beach bar , and the beach to each other."

"The staff was very accommodating and friendly. The rooms were also very clean."

"We booked this hotel through Expedia and arrived around noon, but we were told we had to wait until 3 p.m. to check in. They offered no flexibility; if we wanted early check-in, it was $20 per hour. Even though they said the hotel was 60% full, many families, like us, were waiting in the lobby until the 3 p.m. rush. It was ridiculous—if rooms were ready, they should have let us check in sooner, instead of holding everyone until the same time. That night, we were also told we had to move our car because of supposed construction work. Despite our plan to leave the next day, they insisted we had to move it that night and pay for parking at a lot next door. We asked why we should pay,you guys at the hotel should pay, but they refused. So, we set an alarm for 6 a.m. to handle it. When we arrived, the parking lot next door had no idea about the arrangement. After going back and forth for an hour, the morning shift still didn’t have answers. Eventually, one employee with good English helped us park, but it was a total mess. By the time we left at noon, there was no construction at all. The poor management was obvious—no communication, and the front desk staff was left stranded. While the room itself was fine, the overall experience was exhausting and poorly organized. I wouldn't recommend this hotel... But Valentina at the front desk was very sweet"