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Krystal Urban Cancun & Beach Club

3.5 star property
Hotel with a nearby private beach, a short walk to Plaza Las Americas

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Krystal Urban Cancun & Beach Club

Outdoor pool, pool umbrellas, sun loungers
Front of property - evening/night
Krazy King Non Refundable (Free Beach Club Access) | City view
Business center
Lobby sitting area
VIP Access

Reviews

7.6 out of 10

Good

Popular amenities

7.4 out of 10
Guests liked the amenities.
  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Pool
    Pool
The price is ￥9,754
￥12,366 total
includes taxes & fees
Sep 25 - Sep 26

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Room options

Available filters for rooms
Showing 3 of 6 rooms

View all photos for Standard Room, 2 Double Beds (Free Beach Club Access)

Standard Room, 2 Double Beds (Free Beach Club Access) | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Free Beach Club Access)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Room (Free Beach Club Access)

Altitude Room (Free Beach Club Access) | City view

Altitude Room (Free Beach Club Access)

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Flat-screen TV
Ceiling fan
Blackout drapes/curtains
Hair dryer
Private bathroom
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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7.6 out of 10, Good, (1011)
The price is ￥9,350
￥11,971 total
includes taxes & fees
Sep 24 - Sep 25
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About the neighborhood

Map
77500, QROO, Cancun, Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A

What's nearby

  • Plaza Las Americas - 5 min walk
  • Plaza 28 - 2 min drive
  • Las Palapas Park - 2 min drive
  • Puerto Cancun Marina Town Center - 3 min drive
  • Playa Tortugas - 8 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

Restaurants

  • ‪Sushi San - ‬3 min walk
  • ‪Patravali - ‬4 min walk
  • ‪La Guadalupana - ‬2 min walk
  • ‪Tuch Cantina Yucateca - ‬2 min walk
  • ‪La Playita Seafood & Mojitos Bar - ‬4 min walk

About this property

Krystal Urban Cancun & Beach Club

Hotel located in Downtown Cancun
Close to Plaza Las Americas and Plaza 28, Krystal Urban Cancun & Beach Club provides a poolside bar, dry cleaning/laundry services, and a bar. Be sure to enjoy a meal at Restaurante Aquamarina, the on-site restaurant. Stay connected with free WiFi in public areas, and guests can find other amenities such as a gym and a business center.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), self parking (surcharge), and luggage storage
  • 9 meeting rooms, a 24-hour front desk, and concierge services
  • Smoke-free premises, a banquet hall, and a front-desk safe
  • Guest reviews say good things about the overall value and proximity to shopping
Room features
All 246 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like safes. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Recycling and eco-friendly cleaning products
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with cable channels
  • Balconies or patios, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Secured, uncovered self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: MXN 345 for adults and MXN 173 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Lobby y Sushi Bar
  • Restaurante Aquamarina

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 16 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2009
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 345 for adults and MXN 173 for children
  • Uncovered self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a security system

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro
Krystal Urban Cancun & Cancun
Krystal Urban Cancun Beach Club
Krystal Urban Cancun & Beach Club Hotel
Krystal Urban Cancun & Beach Club Cancun
Krystal Urban Cancun & Beach Club Hotel Cancun

Frequently asked questions

Does Krystal Urban Cancun & Beach Club have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Krystal Urban Cancun & Beach Club?

As of Sep 23, 2024, prices found for a 1-night stay for 2 adults at Krystal Urban Cancun & Beach Club on Sep 25, 2024 start from ￥9,754, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Urban Cancun & Beach Club pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Urban Cancun & Beach Club?

Self parking is available for MXN 30 per day.

What time is check-in at Krystal Urban Cancun & Beach Club?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Urban Cancun & Beach Club?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Krystal Urban Cancun & Beach Club located?

Located in Downtown Cancun, this hotel is 0.2 mi (0.4 km) from Plaza Las Americas and 3 mi (4.8 km) from Ultramar Ferry Puerto Juárez. Amerimed Hospital and Chopo Medical Laboratory are also within 15 minutes.

Krystal Urban Cancun & Beach Club Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 510 out of 1257 reviews" "
Rating 8 - Good. 305 out of 1257 reviews" "
Rating 6 - Okay. 181 out of 1257 reviews" "
Rating 4 - Poor. 124 out of 1257 reviews" "
Rating 2 - Terrible. 137 out of 1257 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Alejandro

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
not Worth it!!
Stayed 3 nights in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

6/10 Okay

Berline

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Nicolas

Liked: Cleanliness
Excelente ubicacion, a pasos del mall Americas con muchas opciomes para comprar y comer. El hotel es un tanto antiguo pero cumple su funcion. Tiene una piscina buena y buen parking. Lo mas destacable es su ubicacion y la relacion precio-calidad.
Stayed 3 nights in Aug 2024

2/10 Terrible

SuNa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We made the mistake of not reading reviews before booking this for our HONEYMOON and only looking at the cute (but deceiving!!) photos on their website. We are writing this as we are sitting in another hotel we booked after a terrible night spent at Punta Blanca Beach House. We would not have paid another $900 at a different hotel if we thought we were able to endure the rest of our booking. We requested a refund but the hotel refused to take any responsibility for our experience there. Here are the reasons why we left and needed a refund: -Throughout the night water dripped on our foreheads from the AC unit that was directly above our heads. It also made our pillows wet and it made us have to lay in awkward positions to try and avoid the water dripping. -We could not sleep at all because of the lack of soundproofing in the walls. The windows cannot even close fully so the AC went out and the sounds came in. (The hotel later refused our refund request and said the AC was leaking because we left the doors open. We closed all doors except the windows that cannot be closed fully.) -There was a big stain right above us on the bed that looked really gross. (See photos) -There were small stains on the bed sheets and the towels also were not clean. (See photos) -We had to kill a cockroach. And we kept finding other bugs like spiders and such throughout our stay. We found them crawling into our bags and clothing. (See photo) -the curtains were see throug
Stayed 6 nights in Aug 2024

6/10 Okay

Ana

Traveled with family
Liked: Staff & service
Ok
Stayed 2 nights in Aug 2024

10/10 Excellent

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

2/10 Terrible

Yevgeniya

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I would not recommend. This is terrible and rude staff ,careless management. So you go another place . Better and safer if tiu care about you loved ones and yourself.i did not feel its famous cancun . Its was sad depressive and poor.
Stayed 2 nights in Aug 2024

8/10 Good

EDNA, Bayonne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too long to check in. The room smelled
Stayed 1 night in Jul 2024

10/10 Excellent

Martin

Liked: Cleanliness
Stayed 4 nights in Jul 2024

10/10 Excellent

Patricio

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
x
Stayed 1 night in Jul 2024

10/10 Excellent

joanna, hamilton

Ok
Stayed 1 night in Jul 2024

4/10 Poor

Martha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

GILDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

miguel

Traveled with family and small children
Disliked: Cleanliness
Bed sheets stink and dirty. I had to asked to be removed and replaced
Stayed 2 nights in Jul 2024

10/10 Excellent

Gerardo

Stayed 3 nights in Jul 2024

8/10 Good

Aurelia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was ok.
Stayed 3 nights in Jul 2024

8/10 Good

Phill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in, the lady at the reception was in a bad mood and received me badly.
Stayed 4 nights in Jul 2024

8/10 Good

Enrique

Liked: Cleanliness, staff & service
No tienen nevera.
Stayed 2 nights in Jul 2024

10/10 Excellent

Julissa, ORLANDO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2024

6/10 Okay

Luciana

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
No fridge or microwave in rooms. Simple amenities that every hotel in US offers. AC good, breakfast was the best. Coffee shop downstairs with not many options, when dinner was available, a la carte and many options. Parking was paid extra and a hassle to come and go. Have to scan room key every time to go up elevator. Extra annoying. Bell men/door man were kind and helpful. ( Miguel was great ).
Stayed 2 nights in Jul 2024

10/10 Excellent

Eric, Lake Tapps

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed over a hurricane. The staff was absolutely amazing!!!!!!!!!!!! Cannot give them enough credit for how amazing they were! Kept us safe and stayed to serve food as well.
Stayed 1 night in Jul 2024

8/10 Good

Erick

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien con el trato y habitación
Stayed 1 night in Jul 2024

10/10 Excellent

Maria Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services
Stayed 3 nights in Jun 2024

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2024