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Krystal Urban Cancun Centro

Photo gallery for Krystal Urban Cancun Centro

Featured Image
Outdoor pool, pool umbrellas, sun loungers
View from Room
In-room safe, desk, laptop workspace, blackout drapes
In-room safe, desk, laptop workspace, blackout drapes

Overview of Krystal Urban Cancun Centro

VIP Access

Krystal Urban Cancun Centro

3.5 out of 5

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
77500, QROO, Cancun, Av. Sayil Mz. 1, Lote 4-07, Súper Manzana 4A

Explore the area

  • Popular LocationPlaza Las Americas5 min walk
  • Popular LocationRoyal Yak Casino and Sports Book13 min walk
  • Popular LocationDubai Palace Casino16 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)17 min drive

Choose dates to view prices

About this area

Cancun

Located in Cancun, Krystal Urban Cancun Centro is in the city center and near a private beach. The area's natural beauty can be seen at Playa Tortugas and Tortuga Beach, while Aquaworld and Ventura Park Cancun are popular area attractions. Costa Occidental de Isla Mujeres National Park and Xoximilco are also worth visiting.

What's nearby

  • Plaza Las Americas - 5 min walk
  • Royal Yak Casino and Sports Book - 13 min walk
  • Ceviche Square - 16 min walk
  • Dubai Palace Casino - 16 min walk
  • Cancun Cultural House - 19 min walk

Restaurants

  • Restaurante Aquamarina – Open daily.
  • Lobby y Sushi Bar – Bar offering sushi. Open daily.

Getting around

  • Cancun Intl. Airport (CUN) - 17 min drive

About this property

Krystal Urban Cancun Centro

3.5-star Cancun hotel in Downtown Cancun, walk to Plaza Las Americas
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. A beach shuttle is free. Other amenities include a bar/lounge, a poolside bar, and self parking. All 246 rooms offer balconies or patios, room service, and flat-screen TVs with cable channels. Ceiling fans, hair dryers, and safes are among the other amenities that guests will find.
Krystal Urban Cancun Centro offers 246 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies or patios. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR COVID-19 testing is available for a MXN 2100 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Parking and transportation

  • Self parking on site (MXN 30 per day)
  • Wheelchair-accessible parking available
  • Free beach shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 240 for adults and MXN 120 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar/lounge
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Elevator

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Meeting rooms - 9

Outdoors

  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Outdoor space

  • Balcony or patio

More

  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The antigen departure testing fee for COVID-19 is waived for US citizens (up to 2 guests per booking) staying 3 nights or more.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: MXN 240 for adults and MXN 120 for children (approximately)
  • Self parking fee: MXN 30 per day
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Krystal Urban Cancun Hotel
Krystal Urban Hotel
Krystal Urban Cancun Centro Hotel
Krystal Urban Centro Hotel
Krystal Urban Centro
Hotel Krystal Urban Cancun Centro Cancun
Cancun Krystal Urban Cancun Centro Hotel
Hotel Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun
Krystal Urban Cancun Centro
Krystal Urban Cancun Centro Hotel
Krystal Urban Cancun Centro Cancun
Krystal Urban Cancun Centro Hotel Cancun

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 289 out of 702 reviews
5 - Excellent 41%
Rating 4 - Good. 225 out of 702 reviews
4 - Good 32%
Rating 3 - Okay. 110 out of 702 reviews
3 - Okay 16%
Rating 2 - Poor. 40 out of 702 reviews
2 - Poor 6%
Rating 1 - Terrible. 38 out of 702 reviews
1 - Terrible 5%

4.2/5

Cleanliness

4.0/5

Staff & service

4.0/5

Amenities

4.1/5

Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent for price.
Stayed 2 nights in Nov 2021

1/5 Terrible

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air condition not work , i make coffe in the room but i have no coffe cups they did not put on the room.
Stayed 2 nights in Nov 2021

2/5 Poor

Traveled with group
Disliked: Staff & service
location and price
Stayed 3 nights in Nov 2021

3/5 Okay

Traveled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
Location and price
Stayed 2 nights in Nov 2021

3/5 Okay

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property did not provide the room I reserved at the time of arrival and was not very informative.
Stayed 2 nights in Nov 2021