Avenida Tulum Vacation Packages

"Staff very nice and helpful some of the people staying were rude and unwilling to wait for staff to get their food otherwise the staff was very good…""Staff very nice and helpful some of the people staying were rude and unwilling to wait for staff to get their food otherwise the staff was very goodWW…"

Reviewed on Nov 22, 2020

"I Enjoyed my stay! Staff was nice and friendly! Will be back…""I Enjoyed my stay! Staff was nice and friendly! Will be backWW…"

Reviewed on Nov 24, 2020

"The property is beautiful. The access to the pools, beach, and restaurants was fast and easy. Food was really good.…""The property is beautiful. The access to the pools, beach, and restaurants was fast and easy. Food was really good.WW…"

Reviewed on Nov 28, 2020

"Friendly staff and very clean. close to shopping areas…""Friendly staff and very clean. close to shopping areasWW…"

Reviewed on Nov 24, 2020

"Great hotel. We had a blast! The royals resorts are very nice. Everyone is friendly. Service is exceptional and with all inclusive you get to visit, eat and drink at any of the other Royal hotel. This one is great. However, the Royal Sands has better beach and the Royal Haciendas in Playa del Carmen is more Luxurious. We went with our 3 kids and our villa was fantastic!…""Great hotel. We had a blast! The royals resorts are very nice. Everyone is friendly. Service is exceptional and with all inclusive you get to visit, eat and drink at any of the other Royal hotel. This one is great. However, the Royal Sands has better beach and the Royal Haciendas in Playa del Carmen is more Luxurious. We went with our 3 kids and our villa was fantastic!WW…"

Reviewed on Oct 27, 2020

"We where given a room on the first floor, the hallway had a very strong mildew like smell. The room also had a very distinct smell and the walls are super thin!!! You can hear everything! ( definitely no privacy ) My balcony view where of a bush of palm trees , the outside of the hotel was pretty ghetto. I will say that the beach was beautiful!…""We where given a room on the first floor, the hallway had a very strong mildew like smell. The room also had a very distinct smell and the walls are super thin!!! You can hear everything! ( definitely no privacy ) My balcony view where of a bush of palm trees , the outside of the hotel was pretty ghetto. I will say that the beach was beautiful!WW…"

Reviewed on Nov 25, 2020

"We have been in this hotel 5 times. The past experiences were always great. But not this time. Mainly to the receptionist who has taken over the front desk operatation. I took a shower (no hot water) and afterwards we couldn't turn the shower off. Reported it to the receptionist and asked if she can get someone to fix it. She said no. My husband tried to fix the problem w/the tools the receptionist gave him, but couldn't fix it. We asked for a new room which we got. There were a few encounters with the receptionist which am not going to write here now. But her attitude, inflexibility, and lack of customer service skills made us decide that we will never use this hotel again. Other staff at the hotel were great. And the breakfast cook made excellent breakfast and coffee. And served the breakfast with a big warm smile.…""We have been in this hotel 5 times. The past experiences were always great. But not this time. Mainly to the receptionist who has taken over the front desk operatation. I took a shower (no hot water) and afterwards we couldn't turn the shower off. Reported it to the receptionist and asked if she can get someone to fix it. She said no. My husband tried to fix the problem w/the tools the receptionist gave him, but couldn't fix it. We asked for a new room which we got. There were a few encounters with the receptionist which am not going to write here now. But her attitude, inflexibility, and lack of customer service skills made us decide that we will never use this hotel again. Other staff at the hotel were great. And the breakfast cook made excellent breakfast and coffee. And served the breakfast with a big warm smile.WW…"

Reviewed on Dec 19, 2019

"English speaking Jesuri Medina at reception took care of all my concerns. And Salotiel greeted me every morning with my continental breakfast with a smile. Quiet hotel with cable tv & free water on a busy street with a pool. Beaches just a bus ride away & close to the Ado bus station. Loved my 2 week stay thanks.…""English speaking Jesuri Medina at reception took care of all my concerns. And Salotiel greeted me every morning with my continental breakfast with a smile. Quiet hotel with cable tv & free water on a busy street with a pool. Beaches just a bus ride away & close to the Ado bus station. Loved my 2 week stay thanks.WW…"

Reviewed on Mar 12, 2020

"Great location meant we could explore both the downtown as well as the hotel zone…""Great location meant we could explore both the downtown as well as the hotel zoneWW…"

Reviewed on Mar 15, 2020

"Room was clean. A/C worked well. They do have wi-fi. It didn't work in my room, but worked in hallway just fine. Room was quite dark even with lights on. Light bulbs were not bright enough for me. Also, there was only one wall plug in 2-bed room that fit my phone charger.…""Room was clean. A/C worked well. They do have wi-fi. It didn't work in my room, but worked in hallway just fine. Room was quite dark even with lights on. Light bulbs were not bright enough for me. Also, there was only one wall plug in 2-bed room that fit my phone charger.WW…"

Reviewed on Jun 15, 2020