Krystal Cancun

Krystal Cancun welcomes families to its beachfront location for Mexican cuisine, shopping, poolside relaxation, and rejuvenating spa treatments.

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Where to?

Dates

January 2026

16

February 2026

View from room - Krystal Cancun (Cancun)

Outdoor pool, sun loungers - Krystal Cancun (Cancun)

Travelers find Krystal Cancun on a pristine beach with four restaurants serving authentic Mexican dishes all day. The property features on-site shopping, a sun-drenched pool area, and a spa offering therapeutic massages and body wraps to enhance the beachside experience.

Good

Popular amenities

Hot tub
All inclusive
Spa
Parking included
Free WiFi

￥40,881 total

includes taxes & fees

Jan 21 - Jan 22

Room options

Check availability for these dates

Tonight

Jan 16 - Jan 17

Tomorrow

Jan 17 - Jan 18

All rooms

1 bed

2 beds

Showing 8 of 8 rooms

Standard Room, 1 King Bed, City View

Good

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

Dining table

LED TV

Blackout drapes/curtains

32 sq m
City view
Sleeps 2
1 King Bed

Minibar, in-room safe, blackout drapes, soundproofing

Club Room, 1 King Bed, Balcony, Ocean View

Very good

Highlights

Balcony or patio

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

Dining table

LED TV

34 sq m
Ocean view
Sleeps 3
1 King Bed

Family Studio, 1 King Bed with Sofa bed, Ocean View

Wonderful

Highlights

Furnished balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

Refrigerator

Dining table

40 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Romantic Room, 1 King Bed, Balcony, Oceanfront

Very good

Highlights

Balcony or patio

Soundproofed

Air conditioning

Heating

Connecting rooms available

Dining table

LED TV

Blackout drapes/curtains

34 sq m
Ocean view
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

Good

Highlights

Balcony

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cribs/infant beds

Dining table

LED TV

32 sq m
Ocean view
Sleeps 2
1 King Bed

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Good

Highlights

Balcony or patio

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Dining table

32 sq m
Ocean view
Sleeps 4
2 Double Beds

Standard Room, 2 Double Beds, City View

Good

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Dining table

LED TV

32 sq m
City view
Sleeps 4
2 Double Beds

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

Balcony or patio

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free rollaway/extra beds

Free cribs/infant beds

Dining table

34 sq m
Ocean view
Sleeps 4
2 Double Beds

About the neighborhood

Located on the beach, Krystal Cancun is in Zona Hotelera neighborhood and is connected to the convention center. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Punta Sur. Aquaworld and El Rey Ruins are two other places to visit that come recommended. With scuba diving, snorkeling, and parasailing nearby, you'll find plenty of adventures in the water.

Visit our Cancun travel guide

View more Resorts in Cancun

77500, QROO, Cancun, Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera

What's nearby

Cancun Convention Center - 3 min walk - 0.3 km
Plaza Caracol Mall - 5 min walk - 0.4 km
Gaviota Azul Beach - 5 min walk - 0.4 km
Forum Beach - 5 min walk - 0.4 km
Caracol Beach - 6 min walk - 0.6 km

Getting around

Cancun Intl. Airport (CUN) - 27 min drive

Restaurants

‪Hooters - ‬3 min walk
‪Mandala - ‬3 min walk
‪Vips - ‬2 min walk
‪Lobby Bar - ‬1 min walk
‪Mediterraneo - ‬1 min walk

About this property

Krystal Cancun

Family-friendly resort near La Isla Shopping Mall

Located close to Aquaworld and Plaza Las Americas, Krystal Cancun provides a swim-up bar, a poolside bar, and shopping on site. With amenities like a beachfront location and beach volleyball, this resort is the perfect place to soak up the sun. Indulge in aromatherapy, a massage, and a body scrub at the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and Mexican cuisine. Yoga classes are offered at the health club; the property also has a garden, a playground, and a hair salon. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi.

Other perks at this resort include:

An outdoor pool and a children's pool, along with sun loungers and a swim-up bar
Free self parking and valet parking
Buffet breakfast (surcharge), babysitting (surcharge), and 5 meeting rooms
A 24-hour front desk, beach umbrellas, and beach towels
Guest reviews speak highly of the beach locale, pool, and helpful staff

Room features

All 502 rooms boast comforts such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches like free WiFi and air conditioning. Guest reviews speak positively of the clean rooms at the property.

More amenities include:

Children's books and childcare services
Recycling and eco-friendly cleaning products
Bathrooms with rainfall showers and eco-friendly toiletries
42-inch LED TVs with cable channels
Wardrobes/closets, coffee/tea makers, and heating

All inclusive details

All-inclusive room rates at Krystal Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

In-room minibar (some restrictions)

Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Similar properties

2 outdoor pools, pool umbrellas, sun loungers

Pool
Spa
Parking included
Free WiFi

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking on site
Free valet parking on site
Limited onsite valet and self parking

Food and drink

Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 390 for adults and MXN 195 for children
3 bars/lounges
4 restaurants
A poolside bar
A swim-up bar
Snack bar/deli

Restaurants on site

Aquamarina
El Mortero
Las Velas
Mediterraneo

Things to do

Beach volleyball
Children's pool
Free children's club
Full-service spa
Health club
Hot tub
Outdoor pool
Playground
Sauna
Shopping
Steam room
TV in common areas
Yoga classes

Family friendly

Children's books
Children's pool
Children's toys
Dining table
Free children's club
In-room babysitting (surcharge)
Laundry facilities
Outdoor pool
Playground
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Water dispenser

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Business services

5 meeting rooms

Outdoors

Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Vegetable garden

Full-service spa

2 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Facials
Manicures/pedicures
Massage
Spa open daily

Accessibility

Elevator (36 inch wide door)

More

4 buildings
8 floors
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Comprehensive recycling policy
Eco-friendly cleaning products used
Local culture and ecosystem education
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
Reusable cups
Reusable tableware
Smoking not allowed
Vegan dining options
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes

Bathroom

Free toiletries
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

42-inch LED TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Dining table
Minibar
Restaurant dining guides

More

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Eco-friendly toiletries
Heating
Iron/ironing board
Laptop-compatible safe
Phone
Recycling
Soundproofed rooms
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: MXN 82.36 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Fee for buffet breakfast: approximately MXN 390 for adults and MXN 195 for children
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property Registration Number 005-007-000112/2025

We should mention

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

No pets and no service animals are allowed at this property

Property is also known as

Cancun Krystal

Krystal Cancun

Krystal Hotel

Krystal Hotel Cancun

Krystal Cancun Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Hotel

Nh Hotels Cancun

Krystal Cancun Resort

Krystal Resort

Nh Hotels Cancun

Krystal Hotel Cancun

Nh Krystal Cancun Hotel

Nh Krystal Hotel Cancun

Krystal Cancun Resort

Krystal Cancun Cancun

Krystal Cancun Resort Cancun

Frequently asked questions

Does Krystal Cancun have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun?

As of Jan 16, 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun on Jan 21, 2026 start from ￥33,179, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Krystal Cancun?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Krystal Cancun?

Some rate plans available at this property are all-inclusive.

Where is Krystal Cancun located?

Located in Zona Hotelera, this beachfront resort is connected to the convention center, 2.2 mi (3.5 km) from La Isla Shopping Mall, and within 6 mi (10 km) of Aquaworld and El Rey Ruins. Plaza Las Americas and Delfines Beach are also within 9 mi (15 km).

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Krystal Cancun Reviews

7.6

Good

7.8

Cleanliness

9.8

Location

7.8

Staff & service

7.2

Property conditions & facilities

10/10 Excellent

MAXINE R

Dec 29, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The access to beach/ocean makes this place worth every dime.

Stayed 3 nights in Dec 2025

10/10 Excellent

Daniel L

Jan 3, 2026

Liked: Cleanliness, property conditions & facilities

Clean room, staff was nice, amenities was nice, beach & pool area was beautiful. The ocean was beautiful

Stayed 7 nights in Dec 2025

8/10 Good

Ricardo

Jan 5, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The room had a good size and was clean. The best feature of the hotel was the pool/beach. the location of the hotel is perfect. The bar team at the pool is very polite and make great drinks. The buffet for breakfast or dinner was the weak point of our experience.

Stayed 2 nights in Dec 2025

10/10 Excellent

maritza

Dec 29, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff where very helpful and allowed us to get our food and drink wrist bands before are room was ready as we where there 5 hrs before check in time so we could start relaxing. Overall a very pleasant experience

Stayed 2 nights in Dec 2025

10/10 Excellent

MIGUEL ANGEL

Dec 24, 2025

Liked: Cleanliness, amenities, property conditions & facilities

-Clean room -Great friendly staff -Gym has everything you need for a good workout could use a little more equipment but overall not bad. -the mediterráneo restaurante amazing!!!!!!!! -and ofcourse the beach

Stayed 4 nights in Dec 2025

6/10 Okay

Mark

Jan 9, 2026

Liked: Cleanliness, amenities, property conditions & facilities

The beach and staff are perfect but the late night noise is too much. Loud parties and music do not make for restful sleep.

Stayed 6 nights in Jan 2026

8/10 Good

Ben

Dec 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great value for a really great if not the best beachfront location. Staff was great. Place is well kept and smells clean. Walking distance to nightlife, bars and restaurants. Room we stayed in was outdated, wear and tear on the mattress, tub drains slowly, wish there were more food options aside from local fare but this didn’t hamper our stay experience. We will stay again.

Stayed 3 nights in Dec 2025

10/10 Excellent

Jeffery

Nov 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff members are always very professional, courteous and helpful. The hotel is located perfectly, with easy access to attractions in the hotel zone, and on a perfect stretch of beach

Stayed 10 nights in Oct 2025

10/10 Excellent

Tejasvini

Oct 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Krystal was an amazing place to stay. They had all the amneties. Food was good. Staff was really noce. Our go to place for every future visit to cancun.

Stayed 4 nights in Oct 2025

10/10 Excellent

Ryan

Oct 16, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff and beach

Stayed 5 nights in Sep 2025

8/10 Good

Karen

Jan 8, 2026

Liked: Cleanliness, amenities, property conditions & facilities

Great location, walkable to Senior Frogs side. The beach and pool are absolutely beautiful. I appreciated that there were plenty of open chairs to sit around the pool. The room which was a deluxe ocean view room, needed updates. Also, beds were hard and pillows were hard and lumpy, so it was not very comfortable sleeping. We chose the all-inclusive option and at the end of every meal, the waiter brought us a folio with a detailed bill reflecting total of zero dollars due. We tried to leave a tip on a line for Service on the copy that we sign, but a waiter told us that we needed to tip in cash or credit card. I found that confusing and unsure of if we could add a tip or not. Good enough place for the price.

View from second floor deluxe ocean view room

Stayed 2 nights in Jan 2026

6/10 Okay

JOSE

Dec 2, 2025

Disliked: Property conditions & facilities

The lobby looks good, but the rooms need to be remodeled, the hallway and the room smelled musty. The staff at the lobby were not that courteous, they were in a hurry. Not enough parking space, breakfast was not good at all. Good thing about it is that you have the beach a few steps away.

Stayed 1 night in Nov 2025

6/10 Okay

Laura

Dec 1, 2025

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Only 1 elevator. Room stunk really bad. You had to pay to use the TV. Bed was super hard. They said we had a free day use of an outdoor bed on the beach but no one knew where we could make the reservation so we were never able too. The nice thing was the beach. The cleaning ladies were really great too.

Stayed 10 nights in Nov 2025

10/10 Excellent

yedizeth

Aug 1, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is incredibly friendly

Stayed 3 nights in Jul 2025

4/10 Poor

Suzanne

Jan 12, 2026

Disliked: Cleanliness, amenities, property conditions & facilities

Horrible!!! The food was had no taste, the alcohol was watered down and any they of fruit juice was water with coloring (orange water, apple water), the service was bad, rooms are old, did not clean the bathroom left trash in the room only made the bed. When staff didn’t want to help they pretended they didn’t speak English. Room on my floor was under construction so there was noise in the early morning and then noise at night from the room next door, door slamming, someone vomiting, laughing and loud talking in the balcony in the 2am- 5am. I must say however that the outside, lobby, pool and beach were very beautiful and the rooms on the higher floors have a beautiful ocean view especially at sunset and sunrise off the ocean.

Stayed 4 nights in Jan 2026

10/10 Excellent

Robert

Jun 1, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The perfect spot to get away… service is great.

Stayed 7 nights in May 2025

10/10 Excellent

Shantoni

Jun 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Great stay. The best view to the beach

Stayed 2 nights in May 2025

10/10 Excellent

Racquel

Jun 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The rooms are large and the beach view from our balcony was magnificent! The staff were all so friendly and accommodating.

Stayed 5 nights in Jun 2025

6/10 Okay

Lakshmi

Jan 5, 2026

Liked: Cleanliness, amenities, property conditions & facilities

We had a terrible experience with one of the front desk employees when we checked in. After almost an hour of checking in 4 rooms for 12 people, he had given us the wrong room. We had double all rooms and he had confirmed that they matched our booking. When we went back to check he was very dismissive saying it’s based on availability and lied when I called for supervisor saying he checked with me that he would give a different room. His supervisor was kind enough to give us the room matching our booking. But after a long travel, this exchange was very tiring and frustrating. He didn’t even apologize for the incorrect room allotment and behaving so rudely with us. The supervisor apologized on his behalf. Rest of the stay was great. Rooms were clean and spacious. We had booked ocean front rooms so it was beautiful. There were some minor issues like mirror missing in the room outside of bathroom or bathroom exhaust not working etc. Location, other staff, food was all great. We had a great time for the rest of the duration.

Stayed 6 nights in Dec 2025

6/10 Okay

Anthony

Jun 6, 2025

Liked: Staff & service

The restaurant wait staff was excellent.

Stayed 1 night in Jun 2025

10/10 Excellent

Gregory

May 29, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Location, beachfront. Nice beach.

Stayed 2 nights in May 2025

10/10 Excellent

Yves

Jul 28, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location and Convenience A+

Great value - best bang for your buck and perfect location to tourist zone and Cancun proper. Needs a remodel at some point and add more activities and really needs a major restaurant boost internally. Nonetheless, it’s a great place to be and family friendly.

Stayed 4 nights in Jul 2025

8/10 Good

Haisan

Jun 16, 2025

Liked: Cleanliness, amenities, property conditions & facilities

The staff there are very friendly and the room that I was in was very clean and neat. I would go there again soon.

Stayed 4 nights in May 2025

6/10 Okay

Maria del Refugio

Sep 18, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Very dated, mattresses just plain dirty very stained, sheets were changed the same night we arrived, weird stains, no decoration, great view though, 2 elevators and only one working

Stayed 4 nights in Sep 2025

8/10 Good

Felicity

Jun 10, 2025

Liked: Cleanliness, property conditions & facilities

Great stay. The room was nice and accommodating. Beach was pretty and the people were helpful and kind. Nothing extraordinary, but it was good.

Stayed 3 nights in Jun 2025

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Krystal Cancun

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Photo gallery for Krystal Cancun

Reviews

Popular amenities

Room options

Check availability for these dates

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Highlights

View all photos for Club Room, 1 King Bed, Balcony, Ocean View

Club Room, 1 King Bed, Balcony, Ocean View

Highlights

View all photos for Family Studio, 1 King Bed with Sofa bed, Ocean View

Family Studio, 1 King Bed with Sofa bed, Ocean View

Highlights

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

Romantic Room, 1 King Bed, Balcony, Oceanfront

Highlights

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Highlights

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

Highlights

View all photos for Club Room, 2 Double Beds, Balcony, Ocean View

Club Room, 2 Double Beds, Balcony, Ocean View

Highlights

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About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Krystal Cancun

All inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Land activities

Similar properties

Ocean Dream Cancun by GuruHotel

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Fees

Optional extras

You need to know

We should mention

Property is also known as