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Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

4.5 star property
Travelers can unwind by the pool, savor international cuisine, or embark on exhilarating ecotours through pristine natural landscapes at this tropical retreat

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Hacienda Tres Rios Resort Spa & Nature Park offers a tropical getaway with amenities. Guests can book treatments at Ya Ax Che spa or join beach yoga near Maroma Beach. The all-inclusive property features 6 restaurants, pools, and bicycles for exploring the grounds.

Reviews

7.0 out of 10
Good

Popular amenities

  • On private beach
  • Pool
  • Hot tub
  • All inclusive
  • Spa
  • Parking included

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Junior Suite Mangrove View With Balcony

Junior Suite Mangrove View With Balcony | Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Mangrove View With Balcony

8.0 out of 10
Very good
(9 reviews)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 60 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
77760, QROO, Playa del Carmen, Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya

What's nearby

  • Tres Rios Ecopark - 1 min drive - 0.4 km
  • El Camaleón Mayakoba Golf Course - 9 min drive - 4.3 km
  • Gran Coyote Golf - 11 min drive - 7.8 km
  • Playa Xcalacoco - 15 min drive - 9.2 km
  • Plaza Las Americas - 16 min drive - 12.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Festival - ‬11 min drive
  • ‪Black & White - ‬11 min drive
  • ‪El Charro - ‬11 min drive
  • ‪Jaal-Ha - ‬12 min drive
  • ‪La Hacienda - ‬11 min drive

About this property

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive

Luxury all-inclusive aparthotel near Gran Coyote Golf
Located close to Maroma Beach and Plaza Las Americas, Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive provides 2 poolside bars, a beach bar, and a terrace. This aparthotel is a great place to bask in the sun with a private beach, beach cabanas, and sun loungers. Indulge in a massage, a manicure/pedicure, and a facial at Ya Ax Che, the onsite spa. At the 6 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Yoga classes are offered at the gym; other things to do include hiking/biking, snorkeling, and beach yoga. Free in-room WiFi is available to all guests, along with mini golf and a coffee shop/cafe.
Other perks at this aparthotel include:
  • 2 outdoor pools and a children's pool, along with sun loungers and pool umbrellas
  • Free self parking
  • A free theme park shuttle, free bicycle rentals, and babysitting (surcharge)
  • Wedding services, an elevator, and 1 meeting room
  • Guest reviews speak highly of the helpful staff
Room features
All 257 rooms feature comforts such as 24-hour room service and furnished balconies, as well as thoughtful touches like air conditioning and free stocked minibars.
Other amenities include:
  • Bathrooms with showers and tubs or showers
  • 42-inch flat-screen TVs with satellite channels and DVD players
  • Furnished balconies or patios, coffee/tea makers, and daily housekeeping

All inclusive details

This aparthotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Miniature golf
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

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Property amenities

Restaurants on site

  • Casa Las Islas
  • Hacienda Grill
  • Il Forno
  • Kotori
  • Porto Bello

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Kakao beach area is included for Vacation Club Members only.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Kimpton Tres Rios Inclusive
Kimpton Tres Rios All Inclusive Resort
Kimpton Tres Rios All-Inclusive Resort Aparthotel
Kimpton Tres Rios All-Inclusive Resort Playa del Carmen
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive
Kimpton Hacienda Tres Ríos All Inclusive Resort Spa Nature Park

Frequently asked questions

Does Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Check-out is at 11 AM.

Are there all-inclusive benefits at Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, bicycling, and more.

Where is Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive located?

Nestled on the beach, this Riviera Maya aparthotel is within 9 mi (15 km) of Maroma Beach, Gran Coyote Golf, and Plaza Las Americas. Mamitas Beach and Quinta Avenida are also within 12 mi (20 km).

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Reviews

Hacienda Tres Rios Resort, Spa & Nature Park-All Inclusive Reviews

7.0

Good

8.2

Cleanliness

7.2

Amenities

7.2

Staff & service

8.8

Eco-friendliness

7.4

Property conditions & facilities
Rating 10 - Excellent. 7 out of 18 reviews
Rating 8 - Good. 3 out of 18 reviews
Rating 6 - Okay. 3 out of 18 reviews
Rating 4 - Poor. 1 out of 18 reviews
Rating 2 - Terrible. 4 out of 18 reviews

Reviews

6/10 Okay

Lindsay Lee

Liked: Property conditions & facilities, communication
I wish food had been a bit better but overall a nice stay.

8/10 Good

doreen

Liked: Property conditions & facilities, communication
Very spacious never had to wait for dining. Staff was exceptional
Stayed 7 nights in Apr 2024

8/10 Good

rony

Liked: Cleanliness, amenities, communication
It was good, but I think it needs more options for food, specially lunch and dinner. It is a quiet hotel , very family friendly. Overall, it was good .
Stayed 4 nights in Mar 2024

10/10 Excellent

Molly

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a great time at Hacienda Tres Rios. The staff was super friendly and helpful. The food was amazing at every restaurant, but we especially loved Alebrije. The activities that you can do are all fun and you are able to see the beautiful property. We loved seeing the adorable monkey and other wildlife. We would definitely visit again!
Stayed 6 nights in Nov 2022

2/10 Terrible

JOANNE

Disliked: Property conditions & facilities, communication
Customer service is terrible. Complained to front desk and they stated had to make a report. After several reports nothing ever happened. Hotel room AC did not work our first night. They then changed us to another room that the hot water did not work. One day the entire hotel did not have hot water. Need to have more dining options especially for breakfast. We were not members so we only had the buffet restaurant for 4 day stay. Outside of our patio smelled from the water . Disappointed in our stay here.
Stayed 4 nights in Aug 2025

10/10 Excellent

Ellen

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful property with lots to do onsite -- biking, kayaking, swimming in the pools, ocean and cenote, plus miniature golf, entertainment and water slides. Delicious food and drinks! Our only complaint was that we requested a king bed, but Expedia did not share our request with the resort. We were given a room with two queen beds and had to move to a room with a king the next day.
Stayed 7 nights in Oct 2022

10/10 Excellent

Amy

Liked: Cleanliness, amenities, property conditions & facilities, communication
The staff is amazing there. The only thing I will say is don’t take the shopping tour you will get held hostage at a jewelry store for an hour. Also men must wear sleeve shirts tanks are not allowed in any of the restaurants. These are things we weren’t told nor posted anywhere when booking.
Stayed 4 nights in Apr 2024

2/10 Terrible

Luis

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Food was terrible, staff was unfriendly, we were talked into getting a “timeshare” with them very persistent, but it’s all lies do not, and I repeat do not get their so called time share it’s a bunch of lies and they’ll end up blocking you and taking your money.

2/10 Terrible

Leonardo

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Muy mal servisio de stuff del consier no tenian sufisiente comida lascamas muy viejas nuestro alojamiento en Este Lugar es de lo peor en todas las veses de estansia en Cancun playa del Carmen muy malo
Stayed 5 nights in May 2022

6/10 Okay

Larissa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Es una pena que unas instalaciones de tanta tradición hayan bajado su nivel de servicios. Muy poco personal para atención en restaurantes y zona de albercas.
Stayed 3 nights in May 2022

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife loved this resort and will be going back. There is so much to do just at the resort itself and we wished we’d had more time to do them! Next time for sure!
Stayed 7 nights in Nov 2021

4/10 Poor

Juan, Cuernavaca

Disliked: Amenities, property conditions & facilities
Me gusto el área de albercas, no me gustó la comida, las bebidas terribles, las playas destruidas y su mobiliario muy viejo
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We all love staying at Hacienda Tres Ríos, all staff was very friendly and polite...!
Stayed 7 nights in Feb 2020

10/10 Excellent

SharonS., NJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our week stay at HTR. The property was located on a beautiful ecological park that is self sustained. The property is well maintained and the staff are constantly cleaning all areas. Our room was beautiful and we enjoyed the hardworking staff very much.
Stayed 7 nights in Feb 2020

8/10 Good

JoseMartinez, carson ca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy bonito todo. pero creo que le falta mucho como hacienda, en la estructura deberia haber actividades de hacienda or articulos decoratibos en los jardines. no tiene mucho de hacienda.
Stayed 7 nights in Oct 2019

10/10 Excellent

Horacio

Liked: Cleanliness, communication
Stayed 7 nights in Aug 2024

2/10 Terrible

Jahaira

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

6/10 Okay

Marek

Stayed 6 nights in Jun 2022