Loved our stay here! The property is beautiful and staff is great. The beach is not the best due to seaweed but that isn’t something the resort can control and they had people working to clean it every day. The buffet food was ok but I’m picky. My husband enjoyed it. The speciality restaurants were great! The only negative thing I have to say is the smell! We went in bar salsa one night and had to immediately walk out because it smelt so bad. This also happened once in the buffet. Both times was a mildew smell. It’s almost like the carpets or rags they used to clean were mildewed and made the whole place smell awful. However, the humidity is high and makes it hard for things to dry fast so this may be some of the cause. Overall, for the price I’d would recommend this resort and have already begun planning a trip back. If you are looking for an actual 5 star resort, you’ll want to choose somewhere else and pay double if not triple the price.
Haley
2024 年 5 月に 7 泊滞在
8/10 (良い)
James Isaac
カップルで旅行
2024 年 5 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall it was a wonderful week at the Resort
James Isaac
2024 年 5 月に 7 泊滞在
8/10 (良い)
Samantha Sum Yee
カップルで旅行, グループ旅行
2024 年 5 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I really enjoyed the night shows at this property!
Some of the servers at the restaurant made the experience super enjoyable .
With this hotel we are able to go to the sister hotels and enjoy what they have to offer as well.
The only thing is that I wish that this property had more lunch options.
Samantha Sum Yee
2024 年 5 月に 8 泊滞在
10/10 (非常に良い)
Tien-Kuang
2024 年 5 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
All good
Tien-Kuang
2024 年 5 月に 8 泊滞在
10/10 (非常に良い)
Hufsa
カップルで旅行
2024 年 5 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was our 2nd time at Princess resorts. The reason we came back was b/c we loved it so much last time and even more this time.
Thai resort offers quiet time to relax and party time to have fun as well. We like both so we liked it.
What can be improved is live music bands, hopefully live music offers music that is more for dancing. We missed that for sure.
Buffets were the best with amazing staff but speciality restaurants has gone down a bit in their quality of food. Overall, it was an amazing experience and we will be for sure coming back soon!!!
Hufsa
2024 年 5 月に 5 泊滞在
8/10 (良い)
Fereshteh
カップルで旅行, グループ旅行
2024 年 5 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property has amazing swimming pools. Poolside entertainments and great evening shows. However the first two days both elevators were broken and it was inconvenient to take stairs to go to our third floor room. We reported it few times and finally one elevator got fixed. The elevators were very old and I believe that they should invest in changing them. Also no airport transportation was provided.
Fereshteh
2024 年 5 月に 5 泊滞在
10/10 (非常に良い)
Yorg
カップルで旅行
2024 年 5 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel was very good.
Buffet unbelievable - so much food.
Beach not good, very hard to go in the water (stones, rocks) lots of seaweeds. Should be cleaned out.
Pools very good.
Yorg
2024 年 4 月に 7 泊滞在
10/10 (非常に良い)
Kali
2024 年 5 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was honestly one of the best travel experiences I’ve had in such a long time. This was my first time leaving the states alone, and I felt so well taken care of. Along with friendly staff, is also just a beautiful beach, and a great resort. I loved every minute of my stay here and plan on returning when I find myself back in Playa del Carmen :)
Kali
2024 年 5 月に 4 泊滞在
10/10 (非常に良い)
Yaneira A
カップルで旅行
2024 年 5 月 10 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
El restaurante rodeo fue el mejor servicio me gustó mucho