I had to complaint 4 times for them to fix the internet issue no one came for first 3 complaints. Overall the property was nice would be better if they clean the swimming pool more often. numerous food options, alcohol available every where. they should stop people to drink inside pool. night music concerts were very loud for those who wanted to sleep in their rooms. overall 3 ***
Munish Kumar
2024 年 5 月に 4 泊滞在
6/10 (普通)
Cristian
家族旅行
2024 年 5 月 10 日
気になった点 : 清潔度
The buffet had tons of food that is flavorless. You can not get into the restaurants for example the Japanese restaurant only has 20-30 seats available per hour from 7-9pm and there are over a thousand guests. This was my third time here but this was the worst time. I never struggled to eat something flavorful in an all inclusive resort like this time. A bit dissatisfied with that but still made an effort to make the best of it. They need to improve the food
Cristian
2024 年 5 月に 4 泊滞在
6/10 (普通)
Laura
家族旅行
2024 年 5 月 9 日
気になった点 : 施設のコンディションと設備
The ubicacion is so far from the other areas
Laura
2024 年 5 月に 7 泊滞在
4/10 (不満)
Alan-Michael
家族旅行
2024 年 5 月 9 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Resort was beautiful and my overall rating does not reflect. Staff was friendly as well my issues were the smaller details. My bed got made once over a five night stay. My water jug only got filled after I called and complained that it was empty. Regardless of the back and fourth the only way we were able to get reservations for dinners was going to the concierge and complaining. Bigger food was usually cold or dry from sitting out. There’s also randomly smells of poop throughout the resort as a result of sewage lines.
Alan-Michael
2024 年 5 月に 5 泊滞在
6/10 (普通)
Michael
家族旅行
2024 年 5 月 8 日
良かった点 : 清潔度
Checkin and reservation process are not good.
Michael
2024 年 5 月に 6 泊滞在
10/10 (非常に良い)
Susan
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Susan
2024 年 4 月に 5 泊滞在
2/10 (非常に不満)
Miguel
小さなお子様連れの家族旅行, グループ旅行
2024 年 5 月 6 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
You can realize the lack of maintenance everywhere, there were intermittent blackout during our first night. The whole place looks old and dirty.
Miguel
2024 年 5 月に 3 泊滞在
8/10 (良い)
Stephanie Elaine
家族旅行
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort is beautiful. We stayed on the adults side only which I would definitely recommend if you do t have littles. The food wasn't great and getting reservations is a must.
Stephanie Elaine
2024 年 4 月に 4 泊滞在
10/10 (非常に良い)
Michael
家族旅行, 小さなお子様連れの家族旅行, グループ旅行
2024 年 5 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The resort is so beautiful. Good food and drinks. Kind stuff. Every evening they provide very good show. Very recommended.