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The Fives Downtown Hotel & Residences, Curio Collection by Hilton

4.5 star property
Luxury spa hotel, walk to Quinta Avenida

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Photo gallery for The Fives Downtown Hotel & Residences, Curio Collection by Hilton

Restaurant
Exterior
Premium Penthouse, 2 Bedrooms | Premium bedding, minibar, in-room safe, individually decorated
Restaurant
Outdoor pool, pool umbrellas, sun loungers
Reviews
8.8

Excellent

Popular amenities

  • Pool
  • Breakfast availableBreakfast availableBreakfast available
  • Pet friendlyPet friendlyPet friendly
  • SpaSpaSpa
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Check out the area

Map
77710, QROO, Playa del Carmen, Avenida 10 Calle 2
  • Popular LocationQuinta Avenida1 min walk
  • Popular LocationQuinta Alegría Shopping Mall10 min walk
  • Popular LocationMamitas Beach16 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive
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Room options

View all photos for Suite, 1 Bedroom, Hot Tub, Partial Ocean View (1 King Bed)

Suite, 1 Bedroom, Hot Tub, Partial Ocean View (1 King Bed) | Living area | Flat-screen TV

Suite, 1 Bedroom, Hot Tub, Partial Ocean View (1 King Bed)

Highlights

Soundproofed
Individually decorated
Private spa tub
Air conditioning
Refrigerator
Dining table
Flat-screen TV
Premium bedding
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Penthouse, 2 Bedrooms

Premium Penthouse, 2 Bedrooms | Pool | Outdoor pool, pool umbrellas, sun loungers

Premium Penthouse, 2 Bedrooms

Highlights

Soundproofed
Individually decorated
Private pool
Air conditioning
Refrigerator
Dining table
Flat-screen TV
Premium bedding
  • Sea view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed)

Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed) | Living area | Flat-screen TV

Suite, 2 Bedrooms (2 Queen Beds & 1 King Bed)

Highlights

Soundproofed
Individually decorated
Air conditioning
Refrigerator
Dining table
Flat-screen TV
Premium bedding
Sofa bed
  • 99 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Partial Ocean View

Suite, 1 Bedroom, Partial Ocean View | View from room

Suite, 1 Bedroom, Partial Ocean View

Highlights

Soundproofed
Individually decorated
Air conditioning
Refrigerator
Dining table
Flat-screen TV
Premium bedding
Separate bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Mezzanine Residence)

Suite, 1 King Bed (Mezzanine Residence) | Premium bedding, minibar, in-room safe, individually decorated

Suite, 1 King Bed (Mezzanine Residence)

Highlights

Soundproofed
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Terrace (1 King Bed)

Suite, 1 Bedroom, Terrace (1 King Bed) | Living area | Flat-screen TV

Suite, 1 Bedroom, Terrace (1 King Bed)

Highlights

Terrace
Soundproofed
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Separate bedroom
  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Courtyard View

Superior Room, 1 King Bed, Courtyard View | Premium bedding, minibar, in-room safe, individually decorated

Superior Room, 1 King Bed, Courtyard View

Highlights

Soundproofed
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, City View (Residence with 1 King/2 Queen)

Suite, City View (Residence with 1 King/2 Queen) | Premium bedding, minibar, in-room safe, individually decorated

Suite, City View (Residence with 1 King/2 Queen)

Highlights

Soundproofed
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Hot Tub, Partial Ocean View (2 Queen Beds & 1 King Bed)

Premium bedding, minibar, in-room safe, individually decorated

Suite, 2 Bedrooms, Hot Tub, Partial Ocean View (2 Queen Beds & 1 King Bed)

Highlights

Soundproofed
Individually decorated
Private spa tub
Air conditioning
Refrigerator
Dining table
Flat-screen TV
Premium bedding
  • 96 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Courtyard View

Deluxe Room, 1 King Bed, Courtyard View | Living area | Flat-screen TV

Deluxe Room, 1 King Bed, Courtyard View

Highlights

Soundproofed
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

Superior Room, 1 King Bed, Courtyard View

Highlights

Soundproofed
Individually decorated
Air conditioning
Refrigerator
Flat-screen TV
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 4
  • 1 King Bed

View all photos for Suite With Street View

Premium bedding, minibar, in-room safe, individually decorated

Suite With Street View

  • Sleeps 8
  • 2 Twin Sofa Bed(s) and 1 King Bed(s) and 2 Queen Bed(s)

View all photos for Suite With Partial Sea View

Premium bedding, minibar, in-room safe, individually decorated

Suite With Partial Sea View

  • Partial sea view
  • Sleeps 6
  • 1 Full Sofa Bed(s) and 1 King Bed(s) and 2 Queen Bed(s)

View all photos for Suite With Garden View

Premium bedding, minibar, in-room safe, individually decorated

Suite With Garden View

  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite With Street View

Premium bedding, minibar, in-room safe, individually decorated

Suite With Street View

  • Sleeps 4
  • 1 Full Sofa Bed(s) and 1 King Bed(s)

View all photos for Room Deluxe

Premium bedding, minibar, in-room safe, individually decorated

Room Deluxe

  • Sleeps 2
  • 1 King Bed

View all photos for Suite With Partial Sea View

Living room | Flat-screen TV

Suite With Partial Sea View

  • Partial sea view
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Double Suite Classic

Premium bedding, minibar, in-room safe, individually decorated

Double Suite Classic

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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About the neighborhood

Playa del Carmen

Located near the beach, The Fives Downtown Hotel & Residences, Curio Collection by Hilton is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. Travelers who have shopping on the agenda can visit Quinta Avenida and Quinta Alegría Shopping Mall, while those looking for another kind of activity may want to check out El Camaleón Mayakoba Golf Course. Don't miss out on a visit to Xcaret Eco Theme Park.
Visit our Playa del Carmen travel guideOpens in a new window

What's nearby

  • Quinta Avenida - 1 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Central Square - 7 min walk
  • Quinta Alegría Shopping Mall - 10 min walk
  • Mamitas Beach - 16 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • Fives Rooftop - 1 min walk
  • Karen's Restaurant - 2 min walk
  • Pollos el Pechugon - 1 min walk
  • Las Hijas de la Tostada - 2 min walk
  • Marley Coffee - 1 min walk

About this property

The Fives Downtown Hotel & Residences, Curio Collection by Hilton

Luxury hotel near Quinta Avenida
Located close to Central Square and Quinta Alegría Shopping Mall, The Fives Downtown Hotel & Residences, Curio Collection by Hilton provides a swim-up bar, a poolside bar, and a grocery/convenience store. Indulge in a facial, a sports massage, and a body treatment at Vassa Spa, the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a rooftop terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers, pool umbrellas, and a swim-up bar
  • Cooked-to-order breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • Smoke-free premises, a 24-hour front desk, and 1 meeting room
  • An elevator, wedding services, and luggage storage
  • Guest reviews say good things about the helpful staff and location
Room features
All 133 individually decorated rooms offer thoughtful touches such as premium bedding and laptop-compatible safes, as well as amenities like free WiFi and air conditioning.
More amenities include:
  • Bathrooms with designer toiletries and showers
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

All inclusive details

All-inclusive room rates at The Fives Downtown Hotel & Residences, Curio Collection by Hilton are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 6:00 AM to 11:30 AM for a fee: USD 22 for adults and USD 12 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 4 floors
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Welcoming dogs only
Up to 22 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.93 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 22 for adults and USD 12 for children
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15.00 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
Fives Downtown Hotel Curio Collection Hilton Playa del Carmen
Fives Downtown Hotel Curio Collection Hilton
Fives Downtown Curio Collection Hilton Playa del Carmen
Fives Downtown Curio Collection Hilton
The Fives Downtown Hotel Residences Curio Collection by Hilton
Fives Curio Collection Hilton

Frequently asked questions

Does The Fives Downtown Hotel & Residences, Curio Collection by Hilton have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?

As of May 10, 2024, prices found for a 1-night stay for 2 adults at The Fives Downtown Hotel & Residences, Curio Collection by Hilton on Jun 4, 2024 start from ￥15,785, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Fives Downtown Hotel & Residences, Curio Collection by Hilton pet-friendly?

Yes, this property allows dogs with a maximum weight of up to 22 lbs per pet. There's a fee of USD 50 per accommodation, per stay.

How much is parking at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?

Self parking is available for USD 15 per night. Valet parking is available for USD 15.00 per night. Limited spots are available.

What time is check-in at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?

Check-in start time: 3 PM; Check-in end time: 11:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?

Check-out is at noon. Late check-out is available for a fee.

Are there all-inclusive benefits at The Fives Downtown Hotel & Residences, Curio Collection by Hilton?

Some rate plans available at this property are all-inclusive.

Where is The Fives Downtown Hotel & Residences, Curio Collection by Hilton located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 10-minute walk of Quinta Avenida, Central Square, and Quinta Alegría Shopping Mall. Mamitas Beach and Xcaret Eco Theme Park are also within 6 mi (10 km).

The Fives Downtown Hotel & Residences, Curio Collection by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 311 out of 518 reviews" "
Rating 8 - Good. 128 out of 518 reviews" "
Rating 6 - Okay. 34 out of 518 reviews" "
Rating 4 - Poor. 22 out of 518 reviews" "
Rating 2 - Terrible. 23 out of 518 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Filiberto

Traveled with partner
Liked: Cleanliness
Our staycation was great until we ask to do a late check out and they said it would be $30/hour, how many hours would you like to stay?
Stayed 2 nights in May 2024

8/10 Good

Alayna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

2/10 Terrible

Taisha

Traveled with family and small children, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THIS HOTEL IS A SCAM!!!! Nothing like the pictures, rooms are dirty, overpriced food, the staff communication sucks, they tell you 5 different things, I stayed here with my family my husband and 2 boys, one 7 years old and the other 10 months old, I wanted breakfast and they tell us we have to get room service at 11am we waited from 9am-11 to order, when we called they said kitchen was closed and that they didn’t have breakfast because they were only serving lunch, by then my kids were starving and crying because they staff have no idea what they’re saying, that wasn’t our first complaint, that night when I arrived to the hotel the room they gave me was DIRTY! Bedsheet DIRTY! Bathroom dirty, mirrors dirty, the couch where my son was supposed to sleep on DIRTY, I wish I can upload the pictures to aware people of where they’re staying!! This place is not safe at all. I am very confused of how this hotel have 8.8 excellent reviews when it’s definitely trash!! I stayed one night and they penalized me because I did early checkout by charging me for 2 nights. They didn’t have any empathy and didn’t seem to care about me or my kids being uncomfortable didn’t offer to resolve the problem and also gave a hard time checking me out by saying I may have to pay for the whole week even if I leave early.. Eduardo at front desk, tried to say that my husband was lying about the what it looked like bedbug bites. This was all in just ONE NIGHT! Just imagine staying here for 5 nights. NIGHTMARE!
Stayed 6 nights in Apr 2024

10/10 Excellent

Mai Houa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cons - super slow elevators and rooftop main pool never had open lounges. PROS - a block from 5th ave, less than 2 blocks from ADO station, one of the few hotels with decent size infinity pool and rooftop hot tub.
Stayed 3 nights in Apr 2024

10/10 Excellent

Elan Jannell

Liked: Staff & service
Perfect location the warmest staff definitely will be back
Stayed 3 nights in Apr 2024

10/10 Excellent

Christian, Mont Saint Hilaire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 4 nights in Mar 2024

10/10 Excellent

Mandeep

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
best location
Stayed 2 nights in Mar 2024

6/10 Okay

Ryan, Atlanta

Disliked: Staff & service
Staff was not very attentive. Ok overall but many missteps and I would not recommend as the first choice.
Stayed 3 nights in Mar 2024

6/10 Okay

Fred

Traveled with family
Too expensive for the facility
Stayed 2 nights in Mar 2024

10/10 Excellent

Donna, Ottawa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband, son and I stayed at The Fives downtown Playa Del Carmen for a week. This hotel and service provided was beyond our expectations. A huge thank you to Otavio and Renzo who ensured our stay was perfect, starting with communication before our arrival and throughout our visit, and I had the privilege to meet both of them. Everyone we met were wonderful. All were very warm and welcoming, and efficient..this hotel is extremely well run. Our two bedroom suite was very large, with beautiful balconies, view of the ocean, perfect temperature control, included everything we needed, and cleaned every day. And the roof top was spectacular! Beautiful pools with breathtaking ocean views!! I can’t thank Otavio, Renzo and everyone enough for our perfect stay and look forward to returning. Donna
Stayed 7 nights in Mar 2024