Find hotels near Gran Coyote Golf, Playa del Carmen from ￥9,613

"Staff were extremely kind and helped enhance the stay. Pools were all super nice and rooms were very clean as well."

"Wonderful resort and recently renovated too. All staff very friendly and with a genuine desire to make your stay as pleasant as possible."

"Overall great resort as this is my second time. The only issue was reso system needs to be improved for restaurants. And seaweed problem but I understand that’s across the coastal line"

"Very clean, amazing amenities, food was amazing, and the staff went above and beyond to make our stay spectacular!! "

"The hotel is ok, but it is being remodeled and lots of area are closed. Staff is not always friendly and in the buffets, bell boys and drivers (Bernabe) who drive the trains are sometimes rude and will ignore those from Latin America or Mexico. There are exceptions like Russel in the Vaqueria who was exceptional, especially with our children. Th resort has lots of pools which makes it like there are not a lot of people which is good. Consider there is hardly any shade and people reserve them very early. In general it is ok, but definitely the lack of friendly staff is off putting. Not sure if we would come back, maybe when all of it is open. "

"Amazing, great food, great drinks, great views!"

"We stayed at this property about six years ago and it was lovely. It has declined since that time. The service at the buffet is extremely poor. Good luck getting a refill on some water or coffee. The buffet food is average. While the hotel advertises that it has four restaurants, during our stay, only two were open each night. One of them was terrible and the others were average. The service in the restaurant is better than the service in the buffet. The bartenders at the pole bar in the quiet pool were excellent and did a great job and the drinks were delicious. The overall maintenance of the property is very poor. There are many broken loungers at the pool, and they do not clean the chairs and tables each night after the pool closes. Further, there are several areas where there should be reflecting pools, but they are empty, so instead of beautiful surroundings, it looks terrible with plumbing exposed. Also when we were visiting (early May) the beach is unusable due to seaweed in both the water and the beach, which also results in a terrible smell. "

"The girls a who run the kids club are amazing"

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