Find hotels near 28 de Julio Square, Playa del Carmen from ￥5,399

"Make sure you understand the difference between regular and platinum package, we did not know that regular package rooms would not be allowed to access the beach. It would've been cheaper to buy a platinum package online than the upgrade we paid in person. Staff are friendly but some of the main entrance people can come across aggressive with trying to "help" you/find tours for you. IMO better to lie and say you are fully booked already to keep it moving. We spent a bit of time at check in having to deny tours and whatnot from one of the staff/vendors at the main check in. Just say no to any offer of a special vip platinum breakfast or "free" tickets to a cenote. There is a platinum buffet, no exclusive vip breakfast, please just say no, say you have plans for the entire day, and dont waste your time. Other than that, the property was beautiful and the staff was welcoming, the room was nice and clean."

"Services are awesome and the staffs are professional. Well trained. The food qualities are great especially dinner but the regular buffet is horrible low quality and not much selections, 3 Star rating. Cafe was okay, 3.5 Star rating."

"really nice pool, foods, staffs"

"Loved this resort! I want to come back already"

"The property was flawless and maintained to a very high standard. It was absolutely beautiful!"

"First room was clutter & internet not working couldn’t go to balcony. They change me room per my request it was worse. Tv, internet, safe not working until after 3 days maintenance show up. Finally was able to connect my laptop & work. One of their guest always angry in the rooftop by the pool. CAMARAS not working. They should cause also couple fighting until 3:30 am couldn’t sleep. The guy hit the woman & she was crying I told them they should have security cause I couldn’t help the woman. "

"We stayed on the family side of the resort. The common areas of the hotel, rooms, and pool were all great. All was very clean, and family-friendly. The paths to the beach were easily accessible, and a very peaceful surrounding. Our only complaint was that the food wasnt as good as what we expected. It wasn't horrible, but just not as good as what we would have expected from a resort like this. Also, we added on the Family Concierge package. Some of the perks were nice to have & we did utilize some of them. However, im not sure if we would add it again if we revisited the resort."

"Pools were immaculate and many options. Staff was very friendly and attentive. Room is awesome, housekeeping was perfect. Room service was ok. They forgot about one of our orders, but everything else came on time. The tacos are the way to go for room service snacks. "

"The room was kept clean throughout the day. The staff knew me by name after just one day. The servers even knew our orders! "