Find hotels near Chun-Zumbul, Playa del Carmen from ￥9,484

"Make sure you understand the difference between regular and platinum package, we did not know that regular package rooms would not be allowed to access the beach. It would've been cheaper to buy a platinum package online than the upgrade we paid in person. Staff are friendly but some of the main entrance people can come across aggressive with trying to "help" you/find tours for you. IMO better to lie and say you are fully booked already to keep it moving. We spent a bit of time at check in having to deny tours and whatnot from one of the staff/vendors at the main check in. Just say no to any offer of a special vip platinum breakfast or "free" tickets to a cenote. There is a platinum buffet, no exclusive vip breakfast, please just say no, say you have plans for the entire day, and dont waste your time. Other than that, the property was beautiful and the staff was welcoming, the room was nice and clean."

"Tons of amenities, friendly staff, food was ok, but rooms were not very up-kept - ours was dirty upon check-in, and it unfortunately took several requests over multiple days to get service (new towels/water/cleaning/etc.)."

"This place was absolutely stunning! I went to celebrate my daughters graduation. Every person who worked there always had a smile on their face always willing to help. They went above and beyond to help make this trip extra special especially at Los Lorios! Will definitely be returning."

"This resort is big but feels small once you find your spot. Staff were so helpful and friendly. Resort is clean and rooms are huge. Only slight drawback was the seaweed at the beach but not much anyone can do about that!"

"The property was flawless and maintained to a very high standard. It was absolutely beautiful!"

"Pros: Clean property Helpfull and friendly staff Cons -Room was outdated, damp, mouldy and had rust all over -A/c cannot be adjusted to your comfort settings. 22 degrees centigrate is the lowest you can go, making the room extremely hot - platinum status is a hoax . Save urself some money and just get deluxe -if you have a problem , concierge wont care - half the restaurants are closed."

"Amazing ! Recommend 10/10 5 Stars !!"

"Great resort! Everything clean friendly staffed "

"We stayed on the family side of the resort. The common areas of the hotel, rooms, and pool were all great. All was very clean, and family-friendly. The paths to the beach were easily accessible, and a very peaceful surrounding. Our only complaint was that the food wasnt as good as what we expected. It wasn't horrible, but just not as good as what we would have expected from a resort like this. Also, we added on the Family Concierge package. Some of the perks were nice to have & we did utilize some of them. However, im not sure if we would add it again if we revisited the resort."