Find hotels in Punta Cancun, Cancun

"This is a very beautiful property. It does have many positive features. We loved the food options. The room accommodations were very nice. Our concierge, Hector was very helpful. We were on the 26th level and the views were awesome. The breakfast buffet had a wide range of fresh options. Ruby at the 12th floor pool did an awesome job. We were a party of four and met another couple, so at times we were all together for a party of six.. The things that need improvement or that were lacking are. The staff at the lobby bar had a hard time dealing with us ordering six drinks at one time.. They weren’t very accommodating. In general, the majority of the drinks seemed watered down. It seemed as though they were trying to limit accessibility to drinks. Some of the best drinks we got were at the halftime bar and the 21st floor preferred club bar. One of the waiters at dragons was less than accommodating. Apparently everyone didn’t order drinks fast enough for him, so he brought three drinks of the six people at the table. He then came back and tried to take our food order with three people still not having drinks. We had to ask him to bring the drinks. It felt like we weren’t accommodating him well enough to suit him. I don’t know his name, but our parties were in rooms 2620, 2618 and 2204. Wednesday, May 6, 2026 at around 6 PM. Cleanliness around the 12th for pool and the glass at the Infiniti pool needs attention. We have enjoyed many resorts in the Cancun area. Good Luck"

"We had fun but the entertainment was better years ago. "

"Cleanliness was 1000/10!!!! The food is not very good on the resort, but many things to choose from. "

"Overall rating is a 3 an ALL HONEST REVIEW. Some key points for future goers are ROOMS •“Ocean front view” room we stayed is advertised as a king size bed when really a it’s two twins put together •No shower door. So the whole floor was wet after showers and made the floor EXTREMELY SLIPPERY and DANGEROUS •the lighting for the shower as well was in the corner side of the wall lined up which made it look ghetto and instead of a normal shower light •paint job isn’t complete in bathroom •bedroom has a bunch of scratches on the frame which made it looks even more distasteful •stickers all over the windows … not necessary it actually ruins the view of the ocean which was the point of that room •walls are not sounds proof ROOM SERVICE •Room service was horrible. Only time they did great was whenever we called for food… Other then that they took forever to provide us New towels, a clean room when we were gone, Didn’t pick up dirty plates that were left for DAYS, •they don’t make your bed when you’re gone as well POOLS & Activities •nice pool side bar had non alcoholic options •not overly crowded •good music volume •ONLY DOWNSIDE IS BEACH IS CLOSED AT 6pm and POOLS ARE CLOSED AT 8pm. •gym is very stuffy and not spacious enough which can also be dangerous • again with service staff will only bring you drinks or food to you if you ask not go up to you and ask you if you need anything Only restaurant I’d recommend is HAKKA and the Italian restaurant for salmon"

"Everything was amazing!"

"Lovely resort with true old school Mexican-Latin charm and class! Beautiful piece of property with an ocean front bar and it’s 2 swimming pools and three restaurant! The Caribbean ocean at this location it’s calm enough to really swim. They included BREAST breakfast was wonderful every morning a different choice at the buffet or a freshly made omelette bar. We definitely recommend this hotel. "

"Great staff"

"The resort was very good and what I expected for the price. Bed was comfy - staff was amazing. Food was what I typically expect in an all inclusive in Mexico. We found a nice variety at all the restaurants and loved the buffets. Some of the reviews I read ahead of time were critical that you had to pay for "premium" menu items. I kind of liked that you pay a base lower price for your stay and then only pay a premium for a few meals if you want to splurge. I thought it was a smart way to give you both options. The location was great - right near downtown. I thought it might be too loud, but it was actually pretty quiet at night. Might be a different story at spring break time!! This is a very quiet resort. A few fun pool activities during the day, but also some quiet places to read/chill. Not much at all in the way of night life, which was fine for us. As I said, it's a short block from downtown if you want night life. Big plus - there are a couple of extras you get for buying through Expedia which were a nice surprise. Not much time share pressure at all and the vendors selling excursions were helpful and had really good options. We did a sunset sail and a snorkeling excursion which were both excellent."

"Al on time great experience "