Krystal Cancun All Inclusive

Property class: 4

Choose dates to view prices

Located close to Gaviota Azul Beach and Hotel Zone Beaches, Krystal Cancun All Inclusive provides a swim-up bar, a poolside bar, and shopping on site. This hotel is a great place to bask in the sun with a beachfront location, sun loungers, and beach volleyball. Treat yourself to aromatherapy, a facial, or a massage at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local and international cuisine. Fitness classes are offered at the gym; the property also has a garden, a hair salon, and dry cleaning/laundry services. In addition to 3 bars and a free kid's club, guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi
The current price is ￥34,732
￥42,741 total
includes taxes & fees
Oct 24 - Oct 25

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room, 2 Double Beds, City View

A hotel room with two beds, a desk, a TV, and a balcony with curtains.

Standard Double Room, 2 Double Beds, City View

7.2 out of 10
Good
(42 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront

A hotel room with a large bed, a sofa, a desk, and a TV.

Romantic Room, 1 King Bed, Balcony, Oceanfront

8.0 out of 10
Very good
(13 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a desk, a TV, and a balcony with a view of the ocean.

Luxury Double Room, 2 Double Beds, Balcony, Ocean View

7.2 out of 10
Good
(47 reviews)
  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Double Room, 1 King Bed, Ocean View

A hotel room with a bed, a desk, a chair, a TV, and a view of the ocean.

Luxury Double Room, 1 King Bed, Ocean View

  • Ocean view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View

A hotel room with a bed, a sofa, a dining table with fruit, and a view of the sea.

Family Studio, 1 King Bed with Sofa bed, Sea View

  • Partial ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Krystal Club with Balcony Ocean View, Two Double Beds

A hotel room with two beds, a sofa, a chair, and a view of the ocean.

Krystal Club with Balcony Ocean View, Two Double Beds

7.0 out of 10
Good
(12 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Krystal Club with Balcony Ocean View, King Bed

A hotel room with a large bed, a sofa, a desk, and a balcony with a view of the sea.

Krystal Club with Balcony Ocean View, King Bed

7.4 out of 10
Good
(20 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

A hotel room with a bed, a desk, two chairs, a TV, and a window with curtains.

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(51 reviews)
  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

You may also like

Ad
A resort pool with two people swimming, surrounded by palm trees and a view of the ocean.

Hyatt Ziva Cancun All Inclusive

Zona Hotelera
  • Pool
  • All inclusive
  • Spa
  • Kids pool
9.4 out of 10, Exceptional, 1,912 reviews
The price is ￥64,117
￥78,296 total
includes taxes & fees
Nov 5 - Nov 6
Hyatt Ziva Cancun All Inclusive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Located on the beach, Krystal Cancun All Inclusive is in Zona Hotelera neighborhood and is connected to the convention center. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Traveling with kids? Consider El Sol de Cancun and Cancun Cultural House. Looking to get your feet wet? Kayaking, scuba diving and snorkeling adventures can be found near the property. Visit our Cancun travel guide
Map
77500, QROO, Cancun, Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera

What's nearby

  • A beach with clear turquoise water, rocky formations with green algae, and a city skyline in the background.
    Gaviota Azul Beach
    1 min walk - 0.1 km
  • A shopping mall with a Starbucks and a sign for Viva Cancún.
    Plaza Caracol Mall
    9 min walk - 0.8 km
  • A beach with turquoise waves, sandy shore, and tall buildings in the background.
    Forum Beach
    9 min walk - 0.8 km
  • A beach with clear turquoise water, a wooden pier extending into the sea, and a distant overwater structure.
    Caracol Beach
    11 min walk - 1.0 km
  • Cancun Convention Center
    8 min walk - 0.7 km

Getting around

  • Cancun Intl. Airport (CUN)
    28 min drive

Restaurants

  • Coco Bongo
    7 min walk
  • Mandala
    6 min walk
  • Hooters
    5 min walk
  • Tradewinds
    2 min walk
  • Vips
    4 min walk

About this property

Krystal Cancun All Inclusive

  • Upscale all-inclusive hotel connected to the convention center
  • Close to Gaviota Azul Beach and Hotel Zone Beaches, Krystal Cancun All Inclusive provides a swim-up bar, a poolside bar, and shopping on site. With a beachfront location, sun loungers, and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to aromatherapy, a facial, or a massage at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local and international cuisine. Fitness classes are offered at the gym; the property also has a garden, a hair salon, and dry cleaning/laundry services. In addition to 3 bars and a free kid's club, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • An outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar
    • Free self parking and valet parking
    • A free beach club on site, beach umbrellas, and a water dispenser
    • Concierge services, a gift shop, and multilingual staff
    • Guest reviews say great things about the beach locale and helpful staff
  • Room features
  • All 502 rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like late night room service and free WiFi. Guest reviews say good things about the clean rooms at the property.
  • More amenities include:
    • Childcare services, free infant beds, and free extra beds
    • Bathrooms with showers and free toiletries
    • 42-inch LED TVs with cable channels
    • Wardrobes/closets, recycling, and coffee/tea makers

All inclusive details

  • This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • Buffet and à la carte meals, snacks, and select beverages included
    • Basic alcoholic beverages included
    • 24-hour room service
    • In-room minibar (non-alcoholic beverages included)

Land activities

  • Kids club

Similar properties

A beachside bar with thatched roofs, lounge chairs, and a view of the ocean.
Krystal Cancun
Zona Hotelera
  • Pool
  • Hot tub
  • Spa
  • All inclusive available
7.8 out of 10, Good, 1,554 reviews
The price is ￥22,499
￥27,939 total
includes taxes & fees
Oct 24 - Oct 25
Krystal Cancun
Compare similar properties

Frequently asked questions

Does Krystal Cancun All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Cancun All Inclusive?

As of Oct 23, 2026, prices found for a 1-night stay for 2 adults at Krystal Cancun All Inclusive on Oct 24, 2026 start from ￥34,732, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Cancun All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Krystal Cancun All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Krystal Cancun All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Krystal Cancun All Inclusive?

Yes, the property is all-inclusive.

Where is Krystal Cancun All Inclusive located?

Located in Zona Hotelera, this beachfront hotel is connected to the convention center, just steps from Gaviota Azul Beach and Hotel Zone Beaches. Forum Beach and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Krystal Cancun All Inclusive Reviews

7.8

Good

8.2

Cleanliness

7.8

Amenities

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 676 out of 1518 reviews
Rating 8 - Good. 344 out of 1518 reviews
Rating 6 - Okay. 251 out of 1518 reviews
Rating 4 - Poor. 114 out of 1518 reviews
Rating 2 - Terrible. 133 out of 1518 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i loved the beach and the night life
Stayed 4 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff was amazing nice and incredible.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, the beach was gorgeous, the food and staff were amazing
Stayed 8 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff from the greeter to the check in to the concierge to the pool staff to the towel person were all so friendly and helpful. Every one of them made the trip that much better!
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful time, we would stay there again.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and perfect service
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Joseline was so good , attentive and very helpful. Luz the waitress in the buffet was the best. I definitely recommend.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service very clean everyone was super helpful and friendly Many activities Overall a great experience
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All service is excellent. We Will be back next year. But if we are frequent clients, my question Is if we are frequent customers, why doesn't the hotel give us a room with an ocean view?
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and the staff were great! From the moment we arrived to the time we checked out they were attentive to every thing. Don’t sleep on this hotel you will not regret any to leave.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food at the restaurants, nice property and beach! The drinks can take a bit to be served. The Mexican restaurant was pretty and had good food. The area is close to the action but the hotel is not noisy.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms always is clean. Staff amazing !
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the view to the beach
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the central location, the beach and the warmth of the staff especially Alejandro and Aurora
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room very clean beach view excellent I recommend the hotel.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean place, great amenities, excellent customer service
Stayed 4 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It's a well-located, reasonably maintained, basic hotel, with mediocre food and drink selection. Staff quality is inconsistent: some make you feel welcome, while others make you feel like a nuisance. If you can pay a bit more, do yourself a favor and select a branded property.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, service excellent, bar tenders Miguel, Alfredo, Gaspar were super nice and professional, entertaining was absolutely great thanks to Dzoara super nice, friendly and made my family feel like we were home, we will definitely come back next year!, the food and restaurant options are wonderful. Fam Serrato
Stayed 5 nights in Jul 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Property conditions & facilities
The hotel was nice for the activities and all inclusive the food was great but some staff try so hard for you to buy there promotions and discounts, the room needs upgraded beds are not comfy and felt like moist the best part was the staff for the activities specially Ruby she was wonderful fun and great costumer services.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness
Located in a perfect place Sea was so nice...clean...beautiful colors. Swimming for hours. The pool was nice . We just went there twice The food was good. Good quality. Loved the restaurant El Mortero. So clean. So classy. Food there was delicious. Also Mediterranean restaurant was so nice. Room was clean. Sometimes they cleaned our room twice per day. The style was a bit hold that's the only think we didn't like it. Staff was helpful. They didn't show us the resort and the restaurants but was ok. Gym was good too. We didn't try the SPA We booked a trip to Xcaret. Was one of the best experiences of our life. We swim under the caves for 1h30min. Was beautiful.
Stayed 7 nights in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Hotel was pretty clean, and staff was amazing. This is a family oriented hotel, lack of adult entertainment. Food was just Ok don’t expect anything premium unless you pay for it. In general I had a good time but will said its a 3.5 stars not a 4. My room was not updated but my dad’s room was.
Stayed 7 nights in Jul 2026
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
I like the location of the hotel. They only have two elevators and only one was working. The wait was very long all the time at some point one of the workers told us we can use the service elevator and we started using that one that smelled horrible and in bad conditions. We got the all inclusive and honestly, we did not like it. We will definitely not go again.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and friendly. We enjoyed our all inclusive dinner options every night drinks all day. Loved the pool, took an Uber to the casino and outdoor mall which was fun. My only complaint was the persistence of the timeshare rep over bearing. We just wanted to relax and enjoy our time.
Stayed 5 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The restuarants at the property were terrible, great service but the food was super gross. Just eat at the buffet at the hotel, it’s mediocre but edible! The drinks were below average, you could tell they were trying to make them good but I think it’s just the mixers that were terrible, they also didn’t blend the frozen drinks enough so everything was lumpy. Staff was extremely friendly and nice and very accommodating. The room was clean but old…the pillows were lumpy. We didn’t know anything about the seaweed, so the beach was pretty much off limits. It was okay for the value.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the most part, everything was good. Excellent customer service for any questions and concerns. What was a bit overwhelming and annoying were all the people in the lobby area trying to sell memberships to the hotel. I understand, its their job to sell but everyday at least 3 different people would approach us. The shower design in our room was a bit incovenient as water would come out of the shower to the bathroom floor and made a huge puddle There is a self serve "mini bar" in the room but the drinks (canned sodas & water bottles) were not part of the all-inclusive deal so you had to buy water to even use the coffee machine Buffet food was good, nothing special Room service food was great. Ordered the philly cheese steak, a club sandwich and fajitas one night after an all day excursion and it beat the food at the buffet! You can call to order since there was no availability to book online Bar service is slow. There are waiters walking around bringing drinks and even tipping wouldnt help, they were inefficient and slow Service was awesome at the Mexican food restaurant. They do have mariachi that takes requests for special occassions and food was good
Stayed 4 nights in Jul 2026