All-inclusive Hotel in Isla Mujeres from ￥43,400

"Excelente hotel, excelente instalaciones para familias"

"3 males We worked with at check in reception were not helpful. When checking in they did not give us the basic information such as wifi information. Then the room we were in all of a sudden the wifi stopped working and we had reported this issue over 5 times throughout the day and no one came to repair it. We did not have wifi connection, the room phone did not work and tv was not working as well for the last 2 days. This was so inconvenient for our stay. Will not be returning to this RIU again."

"Clean rooms. The staff was friendly and helpful. Swim-up bars were good. Drinks were not strong but acceptable since I don’t drink often. Restaurants were good, specially the Indian and French style restaurants."

"Fantastic hotel and property. Staff were excellent. I would highly recommend upgrading to privilege. Breakfast and lunch were excellent. We found supper options and quality were not as strong as other hotels we have stayed at in the area. Overall, great vacation."

"I’m happy "

"Our stay at Planet Hollywood Cancun was unfortunately not a good experience. For such a large and premium resort, several basic things were disappointing. The ACs in multiple areas including the lobby and restaurants were either not working properly or barely effective, which made it very uncomfortable, especially in the Cancun heat. One of the biggest issues was that for five straight days, the resort did not have oranges available. My pregnant wife was dealing with dizziness and oranges were something that helped her, yet despite repeatedly asking, we were told they were unavailable throughout our stay. It was surprising and frustrating that a resort of this size could not arrange something so basic. Additionally, the room service vegetarian options were extremely limited and the food quality was not up to the mark. Overall, the experience did not meet the expectations we had for this resort."

"The welcoming staff was very welcoming but also deceiving. My wife and I arrived and got tricked into a 3 hour long meeting with Unlimited Vacation Club members. We spent to much time with them and in the end, we didn’t purchase a package. But they will press you and press you and send you to different people to try and lock you in. Even after repeatedly telling them no. Other than that, the resort is really clean. Poolside concierge made you feel special. The beach was cleaned daily from seaweed. We also tried booking a romantic dinner in advance and they could not accommodate. The owner of Seaside Grill made us a deal. Buy a bottle of wine and get a private dinner in a wine cellar. That was unique and we enjoyed it. 4 out of 5 stars."

"We loved the hotel, super clean, food was amazing and very kid friendly yet good for adults as well. One thing I have to say is that rooms are not too noise proof. I heard the furniture moving from upstairs rooms, in the bathroom I heard the neighbors showering,laughing flushing etc. If you’re looking for a restless room it might fall short from my experience. But having said that everything else met my expectations specially the food and service."

"The pool was always warm and cleaned daily. "