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"This is a really nice hotel that provides you with everything you need to make your stay super comfortable. Staff is great and is always ready to help you. One minor inconvenience was the check in process as it took us quite some time; but aside from that, everything was nice. The pools are very clean. I did not get an opportunity to try their restaurants, but they looked very nice and offered plenty of variety of foods. I did have the breakfast and it was simply delicious. Buffett-style with lots of options. Parking and check-out process was amazing. I really recommend this hotel if you want a budget friendly option and high quality service. "

"Good"

"We had such an amazing stay at The Westin Resort & Spa Cancun! They kindly allowed us an early check-in at 9 AM, which was incredible after a long trip, we were so grateful for that. A special thank you to Ricardo, an exceptional concierge who truly made our stay unforgettable. He helped us with all our tour bookings, provided maps, arranged our massage appointments, and guided us through everything so smoothly. He is incredibly knowledgeable, warm, and genuinely cares about guests. Thank you so much, Ricardo, for your outstanding service, you made our Cancun trip even more special! Highly recommend this hotel."

"I was very surprised by this resort. For context, I went with a group of 10 (20-22 year olds) for 3 nights and 4 days. I was expecting very little but everyone ended up having a really great time ESPECIALLY for the price. While we were disappointed we were never sat all together for dinners at the buffet and that we only got to try the Mexican restaurant on our last night- everything else was wonderful. The food was surprisingly good and nobody around us said otherwise (my friends had 3-4 plates and appreciated all the options). The pool was wonderful and the beach, while small, was big enough for everyone to enjoy. The drinks were a little watered down but that didn't bother us and was consistent with most other resorts we've been to. The rooms were very nice and super clean everyday. The mini fridge was always stocked with snacks, large water bottles and beer. Every room having a balcony was also super fun and made for great pictures. The activities during the day and evenings were fun pregames (yoga, kareokee, MJ show, wine and paint etc). We were a walking distance (walk through the beach- left side) to nicer beaches, our catamaran ride, shops and jet skiing. There are also ferries to isla mujeres and xacaret that load on the right side of the beach which made it super easy to get around. The 1$ shuttle downtown to Coco bongo and some other really great clubs was awesome and the sales people got us a great price and free tickets to these places. Overall a great time. "

"The hotel itself is beautiful and has some of the best ocean views. The restayrants"

"Elevator was not working and was not fixed during my complete stay. Every time to the room I have walk up and down 2 floors every time. "

"Clean room, hoping for better food selection"

"yes"

"Clean environment. Facilities and rooms were a little outdated. Everyone was friendly. Didn’t really like how frequently I was approached over people trying to sell me time share. "