The location was pretty centralized,the Beach was beautiful, but the cleanliness in the rooms could be better & i was not a big fan of the all inclusive dining although
RAUL
2024 年 4 月に 4 泊滞在
10/10 (非常に良い)
Laura Ellen
カップルで旅行
2024 年 5 月 9 日
良かった点 : 設備とサービス
Louis in the breakfast area was top notch service! He served us everyday for a week! 5 star! Loved it here be back next year with our whole family!!!!!!!
Thank you!
Mucho gracias!
Laura Ellen
2024 年 5 月に 8 泊滞在
8/10 (良い)
Marcela
カップルで旅行
2024 年 5 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
I rate it a 4-star family hotel.
Located on a BEAUTIFUL beach.
The pool is really big and awesome.
The entertainment staff are great. There are a lot of activities to participate in. Gabriel is very kind. My husband played spike ball with Ricardo for multiple days. I did the water aerobics. Loved the Frida show. With the gym staff, I did Zumba and sunrise yoga.
Shout out to Daniel the chef. He came up to us multiple times to make sure the food was good. I normally never like all-inclusive food but the buffet and food in general were good! I loved getting burgers at the Mexican restaurant during the day. The tacos for dinner at the Mexican restaurant were delicious. The ribeye was great at the Steakhouse and enjoyed our experience at the Japanese. I didn't enjoy Horma as much.
The pool floor needs renovation ASAP!! You can almost cut your feet walking since the bottom is peeling.
They gave us a room with double beds instead of the king we asked for. There were a lot of gnats. The only thing I liked about the room was the water pressure in the shower.
The biggest con is that the toilet smelled like sewer. It made the whole room smell like sewer and I had to sleep with a shirt on my face to avoid the smell. I almost changed my rating to a 3 because of this.
Overall good family hotel for those looking to relax. Need to fix the sewer smell!! For young adults trying to party book the adults only side.
Marcela
2024 年 4 月に 5 泊滞在
8/10 (良い)
Puja
2024 年 5 月 7 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Puja
2024 年 4 月に 4 泊滞在
6/10 (普通)
Toria
カップルで旅行
2024 年 5 月 7 日
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
This was definitely the worst food we’ve had at an all inclusive in Cancun. The buffet was terrible and things were constantly empty. They’d use the same tongs to cook chicken then grab a raw piece for someone else and everything was always cold. Restaurant food was barely any better. Rooms were okay and entertainment was good. Other than that was not impressed
Toria
2024 年 5 月に 6 泊滞在
6/10 (普通)
Sanil
家族旅行, 小さなお子様連れの家族旅行
2024 年 5 月 7 日
The buffet food wasn’t that good and they didn’t refill waters in the room. Room cleanliness was average, wouldn’t say 5 star.