"Haiman made our stay extra easy and more enjoyable. He was brilliant. The hotel was great and a lot of facilities. Local convenience store next door and food on the door step. 10/10 stay"
"Haiman made our stay extra easy and more enjoyable. He was brilliant. The hotel was great and a lot of facilities. Local convenience store next door and food on the door step. 10/10 stay"
"Everything was clean, comfortable, and welcoming! Yuri was lovely and communicative - this was a great place to stay before an early flight out of Cancun Airport. "
"Everything was clean, comfortable, and welcoming! Yuri was lovely and communicative - this was a great place to stay before an early flight out of Cancun Airport. "
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
The host and hostess were very communicative, they responded promptly to our questions and gave us advice on airport taxi and restaurants, the villa was gorgeous and we felt very welcomed, the pool and garden are simply exceptional, we highly recommend this property , we booked it because it was close to the airport for our flight the next day
WiFi excellent as well
The host and hostess were very communicative, they responded promptly to our questions and gave us advice on airport taxi and restaurants, the villa was gorgeous and we felt very welcomed, the pool and garden are simply exceptional, we highly recommend this property , we booked it because it was close to the airport for our flight the next day
WiFi excellent as well
JOHN
Reviewed January 31, 2024Reviewed January 31, 2024
Hotel is in a new upscale marina area with lovely view. Very quiet and secure with an entrance in lobby allowing you to walk straight to probably the nicest mall in Cancun with many nice restaurants.
Hotel is in a new upscale marina area with lovely view. Very quiet and secure with an entrance in lobby allowing you to walk straight to probably the nicest mall in Cancun with many nice restaurants.
Absolutely amazing! It’s an expensive resort but you honestly get what you pay for! Jonathan was our butler and he moved mountains to accommodate us. Even after we moved to another room, we could still count on him answering our questions, reserving activities, making reservations, but most importantly giving what I believed to be honest feedback. We stayed in the villa, penthouse suite, and master suite. The upgrade to the rooms were complementary since we had the vip experience. Each room gave...
Absolutely amazing! It’s an expensive resort but you honestly get what you pay for! Jonathan was our butler and he moved mountains to accommodate us. Even after we moved to another room, we could still count on him answering our questions, reserving activities, making reservations, but most importantly giving what I believed to be honest feedback. We stayed in the villa, penthouse suite, and master suite. The upgrade to the rooms were complementary since we had the vip experience. Each room gave...
Nicholson
Reviewed November 2, 2021Reviewed November 2, 2021
We had an incredible time at the Ixchel Beach house. Emilio and the rest of the team at the restaurant and beach were excellent. We were in room 409 in building two and it was fantastic. Each room is different, so make sure you request a room that has been recently renovated. The area surrounding the hotel come alive at night. Don't forget to try the churros and marquesitas from local street vendors. We really enjoyed our time in Isla Mujeres.
We had an incredible time at the Ixchel Beach house. Emilio and the rest of the team at the restaurant and beach were excellent. We were in room 409 in building two and it was fantastic. Each room is different, so make sure you request a room that has been recently renovated. The area surrounding the hotel come alive at night. Don't forget to try the churros and marquesitas from local street vendors. We really enjoyed our time in Isla Mujeres.
Amazing experience for me and my two kids we loved the whole experience from walking inn to leaving every one was helpful outstanding decoration food treatment the location of the hotel and comparing to others that I visited previously this is the best
Amazing experience for me and my two kids we loved the whole experience from walking inn to leaving every one was helpful outstanding decoration food treatment the location of the hotel and comparing to others that I visited previously this is the best
My recent stay at this hotel in Cancun was an absolute delight. It’s the epitome of luxury, and the location is ideal. What truly stood out, though, was the incredible food. The dining experience was nothing short of amazing. A big plus is that in Cancún, where all-inclusive is common, this hotel offers a great option for those who want the flexibility to explore the area and not be tied to an all-inclusive plan. I highly recommend this hotel for a five-star getaway
My recent stay at this hotel in Cancun was an absolute delight. It’s the epitome of luxury, and the location is ideal. What truly stood out, though, was the incredible food. The dining experience was nothing short of amazing. A big plus is that in Cancún, where all-inclusive is common, this hotel offers a great option for those who want the flexibility to explore the area and not be tied to an all-inclusive plan. I highly recommend this hotel for a five-star getaway
Francisco
Reviewed October 24, 2023Reviewed October 24, 2023
Everything about the property was wonderful. The staff, leadership, and employees COULD NOT have been nicer and more helpful. Food was the best I've had at an all-inclusive. The only thing about it that wasn't perfect was the bar drinks - the mixes tasted cheap and the drinks were not strong. That being said, the service MORE than made up for a very minor issue. If the drinks matched the rest - this place would be HEAVEN!
Everything about the property was wonderful. The staff, leadership, and employees COULD NOT have been nicer and more helpful. Food was the best I've had at an all-inclusive. The only thing about it that wasn't perfect was the bar drinks - the mixes tasted cheap and the drinks were not strong. That being said, the service MORE than made up for a very minor issue. If the drinks matched the rest - this place would be HEAVEN!
Habanero was closed, so that was a bit disappointing. But Jorge, who manages the fresh margarita stand, always greeted us with a smile and made the best kiwi margarita! Definitely would comeback for him:)
Habanero was closed, so that was a bit disappointing. But Jorge, who manages the fresh margarita stand, always greeted us with a smile and made the best kiwi margarita! Definitely would comeback for him:)
Dongki
Reviewed December 21, 2023Reviewed December 21, 2023
As opposed to one of the larger resort’s maze of paths and pools and restaurants (and people,) the Sun Palace has a more intimate boutique hotel feel. It’s been recently renovated, and it shows.
We upgraded to a honeymoon suite (room 530) at check in (tip: wait until check in to upgrade for an opportunity to negotiate the price. Be prepared to say no to their offer to exchange the cost of the upgrade for a “promotional presentation breakfast” unless that’s your jam… we preferred to pay a...
As opposed to one of the larger resort’s maze of paths and pools and restaurants (and people,) the Sun Palace has a more intimate boutique hotel feel. It’s been recently renovated, and it shows.
We upgraded to a honeymoon suite (room 530) at check in (tip: wait until check in to upgrade for an opportunity to negotiate the price. Be prepared to say no to their offer to exchange the cost of the upgrade for a “promotional presentation breakfast” unless that’s your jam… we preferred to pay a...
Paula
Reviewed September 21, 2022Reviewed September 21, 2022
Our second stay here. The staff is super friendly. Casy and Mari are very nice and helpful. They take pride in their work. Look forward to returning. Only wish the bed was a bit more comfortable but other than that all was very nice.
Our second stay here. The staff is super friendly. Casy and Mari are very nice and helpful. They take pride in their work. Look forward to returning. Only wish the bed was a bit more comfortable but other than that all was very nice.
Michelle
Reviewed February 15, 2025Reviewed February 15, 2025
Literally writing this review while waiting for our ride to the airport!
This is our second visit and WE LOVE THIS PLACE!!! The staff is amazing, the vibe is sexy and fun, the theme nights are a must! We are not LS couple but have the best time ever here because everyone is just so nice and friendly while respecting boundaries!!
The sexy pool is great for a good time, However, there are a few places to break away if you need some quiet time.
The restaurants are good, and the staff is...
Literally writing this review while waiting for our ride to the airport!
This is our second visit and WE LOVE THIS PLACE!!! The staff is amazing, the vibe is sexy and fun, the theme nights are a must! We are not LS couple but have the best time ever here because everyone is just so nice and friendly while respecting boundaries!!
The sexy pool is great for a good time, However, there are a few places to break away if you need some quiet time.
The restaurants are good, and the staff is...
Michelle Lee
Reviewed February 21, 2025Reviewed February 21, 2025
We stayed 6 nights here, definitely a relaxing place. If you’re looking for an elegant, fun, relaxing spot, this is the place. There is not a partying vibe, but definitely fancy and elegant. 10/10 would recommend! The staff is amazing, friendly and extremely helpful.
We stayed 6 nights here, definitely a relaxing place. If you’re looking for an elegant, fun, relaxing spot, this is the place. There is not a partying vibe, but definitely fancy and elegant. 10/10 would recommend! The staff is amazing, friendly and extremely helpful.
Overall HIGHLY recommended, we'll definitely come back
Highlights:
- Lovely staff, super nice and helpful, all English speaking
- BEAUTIFUL beach that's groomed every morning, essentially private with plenty of chairs/cabanas and real lifeguards
- Very clean premises, pool and grounds were immaculate, better than the pictures
- On site: small grocery/sundries store, kid's play center, 2 restaurants bar
- Overall felt very kid/family friendly
- Conveniently can charge everything to the room,...
Overall HIGHLY recommended, we'll definitely come back
Highlights:
- Lovely staff, super nice and helpful, all English speaking
- BEAUTIFUL beach that's groomed every morning, essentially private with plenty of chairs/cabanas and real lifeguards
- Very clean premises, pool and grounds were immaculate, better than the pictures
- On site: small grocery/sundries store, kid's play center, 2 restaurants bar
- Overall felt very kid/family friendly
- Conveniently can charge everything to the room,...
Khang
Reviewed December 24, 2022Reviewed December 24, 2022
This hotel isn’t for everyone….
If you aren’t open minded and non-judge mental then save us all and don’t come. I love the energy this place bring to all that want to laugh, love and live.
Spring break for the adults….😏🍸🍸😎
This hotel isn’t for everyone….
If you aren’t open minded and non-judge mental then save us all and don’t come. I love the energy this place bring to all that want to laugh, love and live.
Spring break for the adults….😏🍸🍸😎