Find 5 Star Hotels in Playa del Carmen from ￥32,548

"Overall the experience was acceptable. There were a few issues that need to be addressed. 1) Useless Beach : the sargassum sea weed made the beach unappealing for most of the 9-day stay. The water was too shallow and rocky to swim in. The water perimeter was too close to the beach and if you crossed the line, the lifeguards would whistle even if the water is only at waist-level. 2) Lack of Activities : there were no activities passed 10 pm. I felt like there was a curfew going on. 3) Staff : the staff was decent however their effort was clearly based on tips. If you don't tip, they will do anything to avoid serving you. 4) Inadequate wifi: the wifi was spotty and only worked if you were next to the router. Clearly there are repeaters on each building but they weren't up to task. 5) Restaurant Differentiation : the premise offered many a-la-carte restaurants however the quality was only marginally better than the buffet. In most cases the buffet was a better choice than the restaurants. "

"Staff were all exceptional. Particularly Francisco, Enrique, Maria, Vanessa & Francis. Room & pool area very clean and nice. Food at buffet was...buffet food. Meh. Large selection, always about the same. Some items would get hard (had to saw through a crepe with a steak knife) but about what you'd expect at buffett. This place is beautifully expansive but there are some trip hazzards (sunken bricks etc) on the main walkway leading from lobby area to rooms. I was able to get 15,000 steps/day without trying. Great for me but older people & those that may have mobility issues should be aware. Didn't see any monkeys except a little one that had a tight collar and leash that a man brought around the pool area to sell selfies with. It was quite disturbing. Large selection of pools, active and quiet. Very nicely kept. Lots of wildlife, especially coati & deer everywhere. "

"Absolutely beautiful property, loved the walk from the main square to the beach. Beach was great, the option of an ocean swim to a pool swim was perfect! Pools were clean and very nice. Rooms were beautiful, so spacious and well kept. "

"This entire trip was a 12/10. The pick up at the airport was divine. Santi, Ricardo, and Bernardo, Freddy were amazing and took such good care of us. A trip to remember. One of my complaints was the all-inclusive, wasnt really all inclusive. Food on menu was not all included and when we arrived there was beer and sodas in our room. As the days went by, the less things were less resrockdd. We never got beer resrockedm"

"Very clean, everyone was very nice and friendly!! "

"My friend and I stayed for 4 nights, which felt like the perfect amount of time. The rooms were clean and spacious, the grounds were easy to navigate, and the staff were very friendly and helpful. Most restaurants didn’t require reservations (except Teppanyaki), and the food was very good—especially the International restaurant and the taco bar by the pool. One restaurant was closed during our stay, which was a bit unfortunate. The resort caters more to an older crowd, but you can easily take a quick cart ride to the neighboring all-ages resort if you want a livelier atmosphere. The only downside was the beach, which had a lot of sargassum and a strong smell."

"Yes"

"Lots to do. 6 days felt too short. Disappointed in water slide area. And poor communication about bus times to parks. "

"Can’t say enough about the staff and the property conditions. Super clean. Only issue was the transportation company they use. Absolutely horrible. Lomas Travel. Waited over an hour to get a ride to the hotel upon arrival in Cancun and our flight was delayed by a couple of hours when leaving and they wouldn’t accommodate a later shuttle for the 6 of us. "