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Viva Maya by Wyndham, A Trademark All Inclusive Resort

3.5 star property
Travelers sip refreshing drinks at the poolside bar, lounge on beach towels, and rejuvenate at the spa, with the nearby Playacar Golf Club waiting to be explored.

Choose dates to view prices

At Viva Maya by Wyndham, A Trademark All Inclusive Resort, the turquoise ocean meets soft white sand beaches. Guests can book rejuvenating spa treatments or join beach yoga sessions, with water activities like rowing, canoeing and sailing available for adventure seekers.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
The current price is ￥52,600
￥64,191 total
includes taxes & fees
Jul 6 - Jul 7

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Room Superior with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Garden View

  • Garden view
  • 28 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Room Superior with Ocean View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Superior with Ocean View

  • Ocean view
  • 28 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Room Deluxe with Garden View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Room Deluxe with Garden View

  • Garden view
  • 28 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Superior Garden, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 1 King Bed, Non-Smoking

8.4 out of 10
Very good
(21 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Garden, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Garden, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(45 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe, 2 Queen Beds, Non-Smoking

Deluxe, 2 Queen Beds, Non-Smoking | In-room safe, blackout drapes, iron/ironing board, free WiFi

Deluxe, 2 Queen Beds, Non-Smoking

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Ocean, 1 King Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 1 King Bed, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Ocean, 2 Queen Beds, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Ocean, 2 Queen Beds, Non-Smoking

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Accessible Room, 1 Queen Bed, Non-Smoking

In-room safe, blackout drapes, iron/ironing board, free WiFi

Accessible Room, 1 Queen Bed, Non-Smoking

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Superior Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About the neighborhood

Located in Playacar, a neighborhood in Playa del Carmen, Viva Maya by Wyndham, A Trademark All Inclusive Resort is in the entertainment district and on the beach. Playacar Golf Club and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xel-Há Park. Quinta Avenida and Mamitas Beach are two other places to visit that come recommended. Snorkeling and fishing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Visit our Playa del Carmen travel guide
View more Resorts in Playa del Carmen
Map
77710, QROO, Playa del Carmen, Paseo Xaman-ha, Lote

What's nearby

  • A sandy beach with palm trees, beach chairs, and a lifeguard tower.
    Playacar Beach
    14 min walk - 1.2 km
  • Piste Cyclable sur Paseo Xaman-Ha
    8 min walk - 0.7 km
  • Playacar Golf Club
    13 min walk - 1.1 km
  • Mayan Ruins of Playacar
    18 min walk - 1.5 km
  • Xaman Ha Aviary
    3 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN)
    53 min drive

Restaurants

  • rosa roja
    6 min walk
  • Viva Wyndham Maya
    1 min walk
  • Turquesa
    8 min walk
  • Occidental Allegro
    8 min walk
  • pepe’s food tequila
    1 min drive

About this property

Viva Maya by Wyndham, A Trademark All Inclusive Resort

  • All-inclusive family-friendly property near Quinta Avenida
  • Located close to Playacar Golf Club and Xplor Theme Park, Viva Maya by Wyndham, A Trademark All Inclusive Resort provides a poolside bar, a terrace, and a garden. With a beachfront location, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Treat yourself to a sports massage, a body wrap, or a body scrub at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. The gym offers fitness classes and yoga classes; other things to do include rock climbing, beach volleyball, and kayaking. In addition to a playground and a hair salon, guests can connect to free in-room WiFi.
  • You'll also enjoy the following perks during your stay:
    • 3 outdoor pools along with sun loungers
    • Free self parking
    • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
    • A 24-hour front desk, ATM/banking services, and tour/ticket assistance
    • Guest reviews give top marks for the beach locale and helpful staff
  • Room features
  • All 604 rooms boast comforts such as air conditioning, as well as perks like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
  • Other amenities include:
    • Recycling, LED light bulbs, and eco-friendly cleaning products
    • Bathrooms with eco-friendly toiletries and showers
    • 55-inch LED TVs with premium channels
    • Balconies, mini fridges, and childcare services

All inclusive details

  • This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

  • All non-motorized water sports are included.

Water activities

    • Kayaking
    • Sailing
    • Scuba-diving lessons
    • Surfing/body boarding
    • Windsurfing

Land activities

    • Bicycling
    • Fitness facilities
    • Tennis
    • Volleyball
    • Kids club

Lessons/classes/games

    • Aerobics
    • Bartending
    • Cooking
    • Dancing
    • Water fitness
    • Yoga

Entertainment

    • Onsite entertainment and activities
    • Access to onsite nightclubs
    • Onsite live performances
    • Theme parties

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cosmopolita by Viva
  • Hacienda Don Diego
  • La Terraza
  • Miramare
  • Portofino

Things to do

  • 3 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Rock climbing
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Tennis lessons
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's games
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18,977 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in room
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Some LED lighting used
  • Waste recycling policy
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 3.38 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

As of Jul 3, 2026, prices found for a 1-night stay for 2 adults at Viva Maya by Wyndham, A Trademark All Inclusive Resort on Jul 6, 2026 start from ￥52,600, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Viva Maya by Wyndham, A Trademark All Inclusive Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Viva Maya by Wyndham, A Trademark All Inclusive Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Are there all-inclusive benefits at Viva Maya by Wyndham, A Trademark All Inclusive Resort?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, kayaking, sailing, and more.

Where is Viva Maya by Wyndham, A Trademark All Inclusive Resort located?

Located in Playacar, this beachfront property is in the entertainment district and within 3 mi (5 km) of Quinta Avenida, Playacar Golf Club, and Mamitas Beach. Xplor Theme Park and Xcaret Eco Theme Park are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Viva Maya by Wyndham, A Trademark All Inclusive Resort Reviews

8.0

Very Good

8.8

Cleanliness

8.2

Amenities

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 440 out of 1001 reviews
Rating 8 - Good. 284 out of 1001 reviews
Rating 6 - Okay. 151 out of 1001 reviews
Rating 4 - Poor. 70 out of 1001 reviews
Rating 2 - Terrible. 56 out of 1001 reviews

Reviews

Verified

6/10 Okay

Jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean. The bar always had great staff and the property was very welcoming.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Nourdine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and the staff super👍
Stayed 5 nights in May 2026
Verified

8/10 Good

Monica Georgina Torres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, most of the staff was great. Food was ok
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful gave excellent customer service . We enjoyed the activities and night shows. Traveled with my husband.
Stayed 6 nights in May 2026
Verified

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Disliked: Amenities
The place itself it's really nice we loved the beach. Staff ia very friendly and helpful the rooms are decent well kept and clean.Sadly I have to agree with most comments from others about the food was not good at all.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff have stayed here before and they never disappoint
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities and activities at Viva Maya are very good. The resort is very nice and has a beautiful beach with plenty of chairs for all guests. The food is good as well. The restaurants are nicely decorated and special. The only negatives are: small hotel rooms that seem dated and poor internet.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When getting off the plane in Cancun please avoid people trying to give you a deal at another resort that you are not staying in. They will harass you and try to get you a “good deal” but your resort will offer the same excursions. Viva Maya’s staff was great but a select few were not so great. Checkout kept getting delayed because the system was down. Housekeeping was amazing. The pool entertainment was fun but please less twerking.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Claudia Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the resort. Everything was accessible and close enough to walk to in 5 minutes. Rooms were clean and staff were wonderful and helpful. The beach was beautiful and plenty of chairs for everyone. We loved the food and coffee bar. Our only suggestion would be for more bar staff as the lines were long for drinks in all areas. Would definitely recommend this resort!
Stayed 4 nights in Mar 2026
Verified

2/10 Terrible

Elisabeth Annamarie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The food was terrible. The alcohol was in plastic bottles and the only "high end" was absolute and baileys for members only. Staff was great and entertaining/helpful. Place was clean.
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Stacey Renee

Liked: Cleanliness, amenities, property conditions & facilities
Clean room friendly staff and great location Good entertainment and great beach
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
The staff were amazing and very friendly! Special thanks to Horacio for his assistance in helping us with getting transportation to ferry in Playa del Carmen and friendly conversations. We would love to come back again next year!
Stayed 14 nights in Feb 2026
Verified

8/10 Good

Francesco

Liked: Cleanliness
Nice room friendly people great location
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Muriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean resort, great staff, the food was very good. The beach was awesome, they kept up with cleaning the seaweed from the shore.
Stayed 10 nights in Dec 2025
Verified

8/10 Good

Martin

Liked: Cleanliness, amenities, property conditions & facilities
yes, the room was very clean
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Irene Evangelio

Liked: Property conditions & facilities
Love the beach!
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Dino

Liked: Cleanliness, amenities, property conditions & facilities
The was spotless, the staff very helpful when needed, and courteous, staff were constantly cleaning,
Stayed 7 nights in Nov 2025
Verified

8/10 Good

David William

Liked: Cleanliness, amenities, property conditions & facilities
Staff was good and friendly. The resort is right size. Food lacked in taste at the buffay. The restaurants food was good
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

James Oliver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Staff which helped make this an amazing stay. Highly recommend this resort.
Stayed 6 nights in Jul 2025
Verified

8/10 Good

Tarek

Liked: Amenities
Disliked: Cleanliness
First getting into playacar always have problems. My wife was coming a few hrs after me, she wasnt on my hotel reservation, and I told the security people. They wrote down her name and said, just tell her to bring the ID. Well, hrs later she came and no, wouldn't let her in, because she needed a code. Well, why wouldn't they say that to me in the beginning? So, finally after 1 hr at the front desk, I finally got the code and sent it to her. Then, checking in and out, is always a complicated process and always had a long line at the front desk. Room smelled bad, one drawer had looked like someone spilled coffee in it. Food was good though and waiters and waitresses were nice. We wanted to get upgraded to the other wyndham resort, Azteca. That process was surprisingly easy. And Viva Azteca is waaayyy nicer than Maya!! It's a little more expensive but very much worth it. It's like comparing a Super 8 to a Hilton Hotel for only about 50 dollars more per night. And it's still in Playacar, about a 2min drive from Maya. Spend the extra money and stay at Azteca instead. Less lineups, nicer rooms, nicer everything.
Stayed 2 nights in May 2026
Verified

6/10 Okay

Edgar

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One thing to stand out was the kids club my kids enjoyed it a lot. I’ll give it a 10 there. Property a 8 out of 10 . The entertainment team 10 out of 10 . Poor side was only one pool bar and long lines. Front dest staff rude and careless. There was a few fights at night time and almost every night really loud people walking down the hallways.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Elsa Patrisya

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my fríend had an amazing vacation for my birthday! The staff was always so friendly and happy rain or shine!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness is 10/10 and the staff is wonderful! I’ve been there 3 times now, and hoping to return!
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing. The staff was so attentive, the food was good, everything was spotless. 100% would recommend
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Anaid

Liked: Cleanliness, amenities, property conditions & facilities
This is our 2nd time staying at this beautiful resort, we loved our pool side waiter Antonio he was so attentive great hospitality great person to communicate, he was simply awesome and welcoming since day 1. The buffet was awesome, our second experience is making us plan a third trip back to Viva Maya!
At the beach
Beautiful plant life at the resort
Within the resort
Stayed 5 nights in Oct 2025