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"Honestly I cannot think of any reason to stay at this resort. They hide terrible service behind a language barrier . even when you translate and speak spanish to tell them exactly what you need, they just say no no no repeatedly. from the moment we checked in, they didn’t give us wifi codes or towel cards or bother to bring up our luggage we had to go back downstairs and collect it ourselves after waiting 45 mins. (no instruction here) every other resort we stayed at provided this service for us they brung us a bottle of champagne with a broken cork and when we requested help to open it or a cork screw we were told no. it was only 9:30 pm. terrible room service options if you aren’t an elite member. wifi disconnects all day long there was hair in my soup at the Italian restaurant it’s a small resort. the lobby/bar is the only hangout outside of the pools which close at like 6 there’s a view of a building being constructed across street where you literally have a direct view of the construction workers our housekeeper left her dirty rags in our room along with the pillow cases that she changed poor overall service and staff. these aren’t people who enjoy hospitality the forced smiles and holas from the staff and some of them just stare right at you. just unfriendly and unwelcomed feeling. maybe they hate this terrible resort also the staff kept getting dinner order incorrect. brought out food we did not order "

"We have been to the Ziva 6 times bc we love it so much. The staff are amazing, amenities are great, and we always have a good time. "

"The staff very professional, respectful, friendly "

"Such a beautiful place to visit Can’t wait to go again :)"

"Looks amazing and maintained. Staff super friendly and helpfull. Rooms are clean. Lot of delicious food varieties at any time of the day. Beach could be cleaner. Lots of seaweed and rocks along the shore."

"Excellent staff"

"Estancia perfecta, lo necesario, la cama muy cómoda, el personal amable y atentos en todo momento, Bacoli fue mi favorito, las bebidas siempre muy buenas, la comida nunca decepcionó. En general, una grata experiencia aquí. La playa privilegiada para toda la familia. "

"Great views, staff is good."

"Spa was relaxing. And we had partial views of the bay as well as the beach. "