The Good:
We truly appreciated the cleanliness of the hotel, the wide variety of food options, and the exceptional service from the staff. Everyone we interacted with was kind, attentive, and thoroughly professional, which made our stay all the more enjoyable.
Areas for Improvement:
The most significant issue we encountered was with the theater experience. Unfortunately, the lighting was very poor, making it difficult to see the performers on stage—this impacted our ability to enjoy the shows fully. Enhancing the lighting in this area would greatly improve the experience for future guests.
Additionally, the hotel’s location is quite remote, with only one store on the property. To enrich the guest experience and bring more local flavor, we suggest adding vendor stands offering Mexican products such as candy, hats, and other cultural items.
We also found that the beach is quite a distance from the nearest bar. When drinks were delivered, they often lacked ice by the time they arrived. Installing a bar station closer to the beach would greatly improve convenience and refreshment.
Last but not least, in my room there was a table with a glass top, the glass is loose and had a chip, I set a ice bucket over the glass and it cracked, I was charged for the replacement :(