プエルト モレロスの五つ星ホテル

「Everyone was helpful and made sure that anything you ask for was taken care off.」

「特典のスパークリングワインについて、何度か問い合わせして手配したと言われたが、結局持って来てもらえなかった。」

「毎日のようにさまざまなイベントがありホテル内でかなり楽しめるエンターテイメント満載なホテルでした。 コンシェルジュもいてしっかりと安心してくださるし、ネットでいろいろ注文できたりと便利でした。」

「It was clean and food was wonderful」

「excellent location.. not so great beaches.. food was good in the restaurants.. entertainement was good」

「施設は充実しているもののプールの水が汚く水着や浮き輪の汚れが酷くとれません。レストランもハイアットという割に美味しくありませんでした。ブュッフェも充実していません。ヒルトンやフィエスタアメリカーナの方が良いです。」

「Royalton Reserve Paraiso de la Bonita lives up to its name as the property is beautiful. Pros: The staff: 10/10 The staff are wonderful and its a small enough resort that you get to see them on a regular basis. We really enjoyed Isabel, Luis, Rodrigo, Catherine, Candido, Alberto, Jose, and Elizabeth. The Room: 10/10 The room is amazing and absolutely the nicest room we have had at a resort. The bathroom has a great tub and rainfall shower. The bed is super comfy. The room service is good....

「One of the best hotels so far in Cancun. We loved the hotel integration with nature all the plants and trees around」

「It's nice to have the pool connected to the room. But, pool not clean. Some staff were kind and some were not.」

「We absolutely loved our stay. Every staff member was friendly and helpful. The activities team were rockstars! They are clearly a cohesive team. We only had two issues. 1) there was no direction to our room at check-in, we had to seek out someone to help us locate it. 2) the seafood night dinner included a grilled sea bass, salmon or tuna, which we weren’t told. The hostess nor the server mentioned it. We only found out about the cooked fish when the table next to us received theirs, and we...

「A fuir ! L’établissement n’a jamais répondu à mes messages ni à mes appels. À 20h, je suis restée deux heures devant l’hôtel à essayer de trouver quelqu’un sur place, sans succès. J’ai finalement dû chercher un autre hébergement et réserver un autre hôtel à 22h.」