Cenote Las Mojarras

Great room, amazing location, clean and well maintained outdoors, friendly staff. We'll come back!

Nice clean room. friendly staff, excellent wifi

The hotel and rooms could use some clean up and updating. The restaurants (Samauri, Manhattan & the steakhouse) all served great food! The Italian restaurant was ok at best… most of the food came out cold and even one meal was still partially frozen. Go early to get towels and chairs by the beach. The beach is really nice but very busy due to a public beach nearby. The staff was friendly but very misinformed. When asked about times for things (e.g. shows, restaurant openings, etc.), we were given 3 different answers each time by 3 different people. We were willing to be flexible and look past it all because it was wonderful to be on vacation together as a family. However, the hardest point to look past was during check in, the woman checking us in told us that on our last day we were to cut off the bracelets and leave them in our room. All 5 of us heard and remembered this. Upon checkout (and with our transfer to the airport currently waiting), we were told we couldn’t check out without the bracelets in hand. I mentioned that we needed to get on our transfer and asked if they could send someone up to get them from the room. I was firmly told “no” that I needed to go get them myself in order to finish the check out process. She also claimed that we were never told to leave our bracelets in the room. Due to the slow elevators, I proceeded to run up and down 8 flights of stairs. One little act of customer service could have gone so far. She ruined it for us.