Las Plazas Outlet Cancun

Room and personal was amazing. Zona hoteliera was offul place to be. I never will be back in Maxico

The staff were amazing. So helpful and friendly. The hotel itself was not the best. There were a lot of maintenance issues, mainly plumbing. The hotel smelled like sewage a lot, toilets clogging, toilets leaking, showers not working. The rooms were very basic, nothing fancy. The Italian restaurant was a complete let down. Not good at all. The Japanese restaurant was AMAZING. The buffet for all the other meals, was very up and down. Not a lot of options, but they always had fruit and bread out! But the food was stale or very plain a lot of the time. The snack bar on the beach had yummy nachos! The deck restaurant was also very good! But not the bacon burgers! The coconut ice cream was the best part. The bars were both very good, all drinks we tried were amazing. My favorite was the mango margarita with tajin salt rim. This hotel does not have very many entertainment options. There is yoga, volleyball, water aerobics, bracelet making, and boxing. There was karaoke and a dj most nights in the lobby bar. And the had live music in the buffet and Italian restaurant most nights. The elevators are very slow and the only building that has them is the main building. Don’t stay on the first or second floors in the main building, they are very loud when the “night club” is in full swing. The spa was very nice and well worth it! All in all, I wouldn’t stay here again, but it was still a great vacation!

The property and service are excellent. The only drawback is the lack of consistency in quality of food and drinks from day to day.