シュプ ハ のリゾート

「Personal super atento」

「The hotel is very old and in between a renovation. My room was extremely dated, with worn furniture and dresser drawers that repeatedly became stuck. The shower was poorly designed and flooded the bathroom and hallway every time it was used. The sink, faucets, and drains were also outdated and did not function properly. Housekeeping service was disappointing and was only provided when specifically requested. Event planning and concierge services were equally poor. Upon arrival, no one explained...

「空港から1時間ちょっと、広大な自然豊かな敷地の中に四つのホテルがあります。コロニアルが子供連れ向け、サンドが大人向けです。色々な催しが開催され6泊しましたが飽きません。どのスタッフも笑顔で親切に対応してくれます。ただ夕食のレストランの味は期待しないでください。」

「La nourriture. Et le site. Rien de négatif à ajouter」

「Excelente para los niños. Mala comida en general.」

「From top to bottom I rate everything 20/10 I would suggest you pay the extra for the preferred experience I mean it was phenomenal and unbelievable the type of service and food that we experienced, we went for my wife’s birthday and she is still in a daze about everything, this property was nothing short of amazing, we had the swim out master suite and it was gorgeous」

「While the facility itself is nice, the beach is beautiful, and the restaurants are decent, I cannot give a full recommendation due to poor maintenance and service. The mattresses had mold on them, and the sidewalks frequently had poop all over them, making walking around the resort frustrating. To top it off, service was incredibly delayed and several staff members were unhelpful. Beautiful location, but management needs to step up their cleaning and customer service standards.」

「Main complaint was that the ‘butler service’ offered to us in the family selection rooms was very slow. It would take 2-4 hours to get a response, and I had to remind them several times to refill our room fridge. I only found out about the baby amenities like a night light and sterilizer from googling and reading reviews. Wasn’t told anything from the staff on what can be offered to help look after our baby. Another flaw is that the towels and bar are very far away from several of the pool...