Book a Cozumel Resort

"Room was clean, no elevator so be aware, only 2 bar locations, 2 small pools, and alot of stairs. Food was absolutely horrible compared to other resorts we have stayed, bed was old and in roigh shape. Other then that is was fairly calm."

"This property is great I think if it is your first time at an all inclusive resort. The hotel itself is not on the beach directly, you have to cross the street or take the hotel tunnel underneath to go to the sea, it's a short walk. I say sea bc there is not a beach style entry into the ocean here. It is very rocky and has stairs to use. The snorkeling is pretty decent here and we loved the "ocean pools" there is two of them. When we were here there was a TON of divers, and they had a great fire show as entertainment one night. As for entertainment that was all I really did enjoy here. The room was a bit dirty when we checked in, we actually cleaned all the counter tops ourselves and when we needed towels we had to go and request them 2X. Alexis at guest services was very helpful with that. The front desk staff was also great. The young man and women who work in the on site coffee shop were phenomenal and so was the coffee! (Not part of the all inclusive, unfortunately, but worth it for sure!) The service here left a lot to be desired as far as the wait staff and having to ask for a room cleaning one of the days, pool big and decent, drinks decent, bartenders were very friendly. "

"Pool side seating is comfortable with pool bar, good ocean view and cruise terminal rooms"

"Spotless and perfect location "

"Clean room and great staff"

"My room had ants all over the bathroom sink and in my bed and while I understood this was a cheaper place I won’t be going back there again. "

"They don’t offer a refrigerator for your room, they make you rent one, no water was offered, you had to buy it at the front desk. When asked to have a water while waiting in line at the front desk they said they didn’t have any water available but water was sitting right behind the desk. After receiving the refrigerator we had to rent, the staff plugged in the refrigerator and it started an electrical fire in our room. We asked to be moved to a different room and they didn’t want to accommodate the request for some reason but did only after demanding we be moved. Nonetheless, we ended up booking a different hotel. Sadly I’ve never stayed at a resort this poor before. There are. Better places to stay for the same money. Don’t book this resort. "

"We had a pool and ocean view from our patio on the second floor. View was beautiful room was clean, we had everything we needed and more! The staff is very friendly and accommodating Overall resort was great we would definitely go back!"

"The Royal level manager, Itzel, went out of her way to make our stay comfortable and enjoyable. While the food at the resort is not 5-star (compared to other resorts we've been to), there was always something we enjoyed eating. "