コスメル のリゾート

「とても快適に過ごせました。」

「Staff are dood」

「We are on vacation now and have had nothing but disappointment since we have been here. The description says there is on sight car rental, but there is not. It says made to order breakfast but you have to purchase a meal ticket then take it to a restaurant at a different location. It says there are two pools, there is not. It says there is a swim up bar, there is not, in fact, there is no bar at all. There is a full size refrigerator but no microwave to heat up your food. We had to ask for...

「The staff were so welcoming. We enjoyed our stay and would return. Highly recommend this resort.」

「We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.」