4/10 (不満)
Barbara、Maryville
カップルで旅行
2025 年 11 月 20 日
良かった点 : 清潔度
Sadly, our stay at Melia was less than satisfactory. We have stayed at many all inclusives over the years and this experience was by far the worst. I conveyed my issues to Sandra Giovana Osorno Lopez on the day we checked out. She said she would be issuing a free 3 night stay certificate in the next few days, but I have heard nothing from her, and quite frankly I seriously doubt we would return to Melia.
It was a toss up between Dreams and Melia. I chose Dreams, my spouse chose Melia.
Two elevators for a 12 story building and one was disabled. The stairway is in deplorable condition. We checked it out in case of an emergency, such as a power outage, which we did indeed experience, however, I can not imagine using the stairwell unless absolutely necessary.
The day of our arrival we had no hot water in the room. It was fixed while we were out to dinner, but the maintenance person did not clean up the tub after the repair.
We were locked out of the room safe 3 times in 4 days. The first repair was done promptly. Approximately 20 minutes. The second repair was also done promptly. The third repair 1 1/2 hours.
Buffet food was barely warm. Only 2 other restaurants. Both required reservations for dinner.
Extremely high winds. The patio door frame was not sealed properly and the entry door had a large gap. We experienced a wind tunnel through the room. Whistling wind for the last 2 days of the 6 day stay. The staff is fantastic. Always courteous, helpful friendly. Would not
Barbara
2025 年 11 月に 6 泊滞在
