Dos Ojos Cenote

Beach view was amazing

⭐ 0 Stars— Very Disappointing Experience Our experience was bad from the moment we arrived. We waited about 30 minutes to check in, and the employee only explained hotel rules without even showing us where our room was. Be aware: what Expedia advertises is NOT what you actually get. The listing says guests have access to 12 restaurants, multiple pools and bars, but once there, we were told these amenities require paying about $450 USD EXTRA on top of what we already paid. This is extremely misleading. The customer service was horrible. Most employees seemed unhappy and acted like they didn't want to be there. The property is also in poor condition, with cracks visible throughout, and our room had a strong moldy/musty smell. Many of the activities advertised did not exist, and music was only available for about 4 hours during the day—bring your own speaker if you want entertainment. The food and liquor were, by far, some of the worst we've experienced at an all-inclusive resort. Restaurant reservations were also a disaster. Our group of 9 had a reservation they claimed they couldn't find. They eventually found it, but changed the time, causing us to lose the reservation. Overall, this was one of the worst hotel experiences we've ever had. The Expedia photos and description do NOT represent the reality of this property. If I could give 0 stars, I would. Expedia should seriously review this listing because guests are not getting what is advertised.