We had an amazing stay at Orchid House. Staff were super accommodating and always helpful. Being the low season we were one of the few guests there and honestly I can’t understand why more people weren’t there. Despite the seaweed we had a great time, instead of the ocean we visited cenotes and the pools at the sister properties. Absolutely perfect stay!
Courtney
2025 年 7 月に 5 泊滞在
10/10 (非常に良い)
Arnulfo
2025 年 6 月 18 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
David and his staff were absolutely amazing! The food, the service, attentiveness, all 5 start! I would highly recommend this property. I will undoubtedly be returning
Arnulfo
2025 年 6 月に 8 泊滞在
10/10 (非常に良い)
Sophia
家族旅行
2025 年 6 月 6 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Staff is very friendly and helpful. This hotel is beach front, has a beach club and bar to relax .
Love the rooms, simple but all I needed to disconnect and enjoy
Sophia
2025 年 6 月に 3 泊滞在
6/10 (普通)
Anthony
2025 年 5 月 28 日
Anthony
2025 年 5 月に 4 泊滞在
10/10 (非常に良い)
Courtney
2025 年 5 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Best vacation i have ever had we will be visiting again with all our family
Courtney
2025 年 4 月に 4 泊滞在
10/10 (非常に良い)
Jonathan
カップルで旅行
2025 年 5 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I was a little nervous to travel to Tulum, I’d heard that it’s very expensive, that a lot of people had a bad time and just as many had a good time. You know, classic mixed reviews.
Here’s my experience; We flew into the Tulum Airport and after being received after customs by undercover Time Share salesmen (& women) masquerading as a Taxi Service - we settled on Jungle Taxi. Very nice people and we haggled a ride to the hotel and back for our return flight.
Next came the hotel - we arrived and met Marciel- a very nice gentleman and very polite and well mannered. He spoke the directions in English and took a long time explaining the accommodations to us, which I enjoyed. His vibe was basically, you are here for a while so you’re basically family - let me know what I can do to help you. & he lived up to that and was helpful
Every day - so thank you, Marciel!
Manuela poured our welcome drink - one of the main bartenders of the resort. Condrado helped us with anything else we needed while we lounged on the beach.
We have enjoyed this experience and I would highly recommend Orchid Beach to anyone visiting Tulum.
We stayed in Brassavola - a room on a second floor and close to the street entrance of the resort. This resort is quiet at night. I slept very well, no raves or loud bars nearby. Nice place for relaxing retreat or a small family.
Be kind to the staff, don’t be a POS. You’re a representative of your country whether you like it or not.
Jonathan
2025 年 4 月に 5 泊滞在
10/10 (非常に良い)
Jade Eve
カップルで旅行
2025 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was absolutely amazing, beautiful, clean, and the staff was so helpful and sweet, I recommend everyone to stay here if you don’t mind natural beauty and culture. Amazing stay will absolutely be coming back!
Jade Eve
2025 年 3 月に 7 泊滞在
2/10 (非常に不満)
Justin
2025 年 4 月 24 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The air conditioning did not work. No compensation was offered. They nickel and dime you for everything even shower towels and beach towels. Food was not good. I expected better
Justin
2025 年 4 月に 3 泊滞在
10/10 (非常に良い)
Daniel
2025 年 4 月 18 日
Daniel
2025 年 4 月に 2 泊滞在
10/10 (非常に良い)
Diego
2025 年 4 月 18 日
Diego
2025 年 4 月に 4 泊滞在
10/10 (非常に良い)
farshad
2025 年 3 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sad about the kelp in ocean. But hotel was amazing!
farshad
2025 年 3 月に 5 泊滞在
10/10 (非常に良い)
juan carlos
2025 年 3 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
juan carlos
2025 年 3 月に 4 泊滞在
10/10 (非常に良い)
Dominic
カップルで旅行
2025 年 3 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice beach. Great staff. Nice rooms
Dominic
2025 年 3 月に 2 泊滞在
10/10 (非常に良い)
Amber
2025 年 3 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very unique and exquisite property. Excellent coffee and food. Very clean except the shower is rusty/worn like every other mexican washroom. Far from all the shopping/dining. Amazing wifi service. The bed is hatd byt the sun lounging is amazing!!
Amber
2025 年 3 月に 3 泊滞在
10/10 (非常に良い)
Alexey
2025 年 3 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is an exquisite hotel, the best I’ve stayed at in Tulum. The rooms are luxurious, spacious, and are situated in a beautiful jungle-like setting just steps from the most perfect beach. The beach club is magical, and the beach is one of the best I’ve ever experienced in Mexico. Truly a gem of a hotel, and I can’t wait to come back again. Highly recommended!
Alexey
2025 年 2 月に 3 泊滞在
4/10 (不満)
Sabrina
カップルで旅行
2025 年 3 月 3 日
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス
Very disappointed with our experience. They constantly found ways to add extra charges. When we returned to our room after breakfast, they treated us as if we weren’t even guests. On top of that, they charged us for self-tanner on the sheets, even though it washed out. Overall, a frustrating and unpleasant stay.
Sabrina
2025 年 2 月に 2 泊滞在
10/10 (非常に良い)
Richard
カップルで旅行
2025 年 2 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location clean property well maintained, nice Tulum bohemian rooms but still with modern amenities like air-condition, electricity, and hot water unlike many places I have stayed. Friendly helpful staff.