Find hotels in Playa Mujeres, Punta Sam

"Family-friendly"

"Good "

"TLDR: Food poisoning, insects, and nothing above 2 stars by any means. This was one of the worst “all-inclusive” experiences we’ve ever had. Staff were snarky, sarcastic, and quick to charge extra for everything - including mini-fridge drinks. There’s only one small pool and no hot tub unless you pay hundreds for a “spa package.” Nothing like any other Hyatt property we’ve stayed at worldwide. It honestly should not carry the brand name. English proficiency was extremely limited. When we called housekeeping for help adjusting the room temperature while I had fever and chills after consuming their drinks, they laughed and offered no assistance. The lack of basic support, even something as simple as vomit bags, was shocking. The drinks at the pool bar (piña colada, lemonade, “Riviera Maya”) triggered three days of nonstop vomiting, fever, chills, and nausea. They tasted artificial -like sugar, dye, and unclean water. The buffet was unhygienic and low quality. Chocolate milk separated into powder and tinted water. Bread tasted processed and artificial. Vegetarian labels were inaccurate, and we were even served shrimp after asking multiple times. Coffee tasted like cardboard. Restaurants weren’t open for breakfast or lunch, and dinner waits ranged from 30 minutes to 2 hours. Food was undercooked (burgers, pakoras), bland or overly salty. The lobby and washrooms had overpowering artificial nauseating scents. Rooms were outdated and dirty ants were on my toothbrush."

"Todo muy bonito les Alta tener mejor comida "

"Clean room and facilities, well kept. Some staff could be friendlier, and the hotel could have more activities for guests. The beach on the property was very nice. Shampoo was not good quality, and washcloths were unfortunately not provided."

"Ocean view was excellent. Food was good. Very young adult crowd around spring break. "

"Staff was all so friendly and attentive. Buffet food was good, pools were a little chilly but refreshing. We enjoyed the nightly entertainment and pool side fun. We felt very safe here "

"Our room was amazing ! Made our trip sooo much better ! We had the time of our lives making great memories at this resort ! We ESPECIALLY loved Micheal the mixologist in the lobby ! He was amazing ! We will definitely be making another trip to this hotel in the near future ! "

"Very clean, staff was so helpful and kind! Amenities were great. We had an amazing smooth stay! "