Search Vacation Homes in Puerto Morelos

"Bed bugs, stuck in elevator, and false promises "

"The rooms were amazing, and this is a wonderful resort. It was lacking in a beach and watersports. It was very hard to make reservations but the restaurants were great. Wonderful resort"

"Great food and pools. Hotel is very clean. Wife and a few friends did get sick on the trip but back to health in a day."

"This was the so"

"Second stay at this property! Incredible and attentive staff, they really go the extra mile at this resort. Cant wait to book again!"

"My first time in Cancun and I must say … the ocean view was spectacular! Our butler Carlos made our stay fantastic. Great experience overall!"

"A little "

"Overall, this is a good place to rest and relax. The staff was wonderful—every person we interacted with was friendly, attentive, and professional. Service throughout the hotel was excellent, especially at the VIP Club, where the team was truly outstanding. The food was okay, but the buffet could use more variety. I’ve been visiting Cancun for over 10 years and have stayed at many all-inclusive resorts, and one thing that stood out was the limited liquor selection. Some common brands, such as Maestro Dobel, were not available—even in the VIP area but sold at a ridiculous price during night events. The nighttime entertainment could also be improved. Shows were scheduled during dinner hours, which made it difficult to enjoy them, especially when traveling with a large group. In addition, the lobby bar closing at 11 PM felt early for an all-inclusive resort. Another inconvenience was that restaurants could not accommodate larger parties (12+ people) unless an extra fee was paid. Despite these points, the excellent service from the staff made the stay enjoyable."

"The room was clean, loved the turn down service every night. The staff was phenomenal, always friendly! The pools were perfect, temperature was perfect. Loved the lazy river, loved the pool activities. Food and drinks were delicious! Would like to have had real ice cream on the property, my husband loves ice cream! The shows, game quizzes every night were top notch. We thought the floor in the lobby and down the stairs to the martini bar was kind of slick. Also some of the tiles and walkways around some of the pools were slippery. We saw someone fall by the lazy river. The beach was nice but it was unfortunate to have the sargasm on the beach, so we couldn't enjoy the water. "