カンクンの四つ星ホテル

「I really enjoyed my stay I took off a star because it says that airport transfers were included but they weren’t and I had do pay for mine. However someone else booked a separate room didn’t so the information received from the hotel customer service , hotel staff and Expedia wasn’t correct. I had “850 resort credits” that was completely miss represented because it’s not a credit you can use on what you want instead it’s discounts multiple services that total up to $850. Overall the staff was...

「It was a great place to stay and especially our butlers, Frank, America and Marie were great! I would recommend to everyone to stay at this hotel.」

「The property itself is pretty and clean. The food is mostly inedible, we struggled to find something that wasn’t low grade cafeteria food everyday. The restaurants had food the same as the buffet- both VERY low quality food. There is no room service options, only 2 sheets on the beds-no blankets. We called and asked for a blanket and it never arrived. We called the next day and requested it, finally hours later after 4 calls requesting it, they brought us a blanket. The alcohol is all off brand,...

「食事は色んな種類があり、味も日本人向けだと思います。フルーツ、野菜が沢山あり、ビーガンの方にも向いていると思います。スタッフはとーっても親切でした。」

「特典のスパークリングワインについて、何度か問い合わせして手配したと言われたが、結局持って来てもらえなかった。」

「ホテルは満点でも歩いて行けるところが無い」

「毎日のようにさまざまなイベントがありホテル内でかなり楽しめるエンターテイメント満載なホテルでした。 コンシェルジュもいてしっかりと安心してくださるし、ネットでいろいろ注文できたりと便利でした。」

「Muy buen lugar mucha fiesta!」