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Very nice location and staff, food was lovely

This property is absolutely beautiful, the lobby, onsens, rooms, everything was incredible. Staff accomodated w/ some english as well. Breakfast was very good, all the food is brought to your table due to COVID. Parking is just behind the building, because of the hill recommend drive up to front of lobby, drop bags, then go back down and park. This hotel is up the hill from the main part of Gora, but easily in walking distance of all the other fun things to do in Gora.

The staff was very helpful and cheerful. It was very clean. The food was excellent. All was great.

Overall, my husband and I had an excellent stay. We only stayed for one night for a quick weekend trip to Hakone and we decided to book a room with a private onsen. Pricey but it was a great experience. The room itself was modern and very comfortable, and the private onsen was very nice. We had a view of the hillside and river. We also enjoyed the public baths and foot bath. The breakfast buffet was pretty good too. Some of the public areas seemed a bit dated but the room was updated.

Truly one of the best hotel service experiences ever, and we have tried a lot. Staff was amazingly attentive, rooms very huge and well equipped. Highly remmondable.

The bath was attractive. The breakfast was Ok. The dinner was a joke. As we are vegetarian we were told vegetarian alternative would be available. We had salad (7-11-style bland as hell), corn (yes, corn!) soup, that most famous of French dishes, evidently from a can and sparingly scooped into a shallow bowl, boiled veggies, more of the same boiled veggies mixed with rice and labelled as risotto, a cheese plate each (for an additional 3600 yen) consisting of two yellow triangles of tasteless non-French plastic, a single small triangle of brie, two candied lumps and a dollop of blue, all accompanied with three tiny strips of yesterday's bread. The wine was excellent, the only French part of the evening. The restaurant was dull, pretentious and engulfed in silence, like a library, with an endless array of black and white suited waiters carrying small dishes around presenting them as if interesting. A dull evening was had by all. Most of the food we ate is available in family restaurants at a fraction of the price and there is no need to dress up and pretend you are having a French experience.